We’re looking for a highly talented and ambitious Customer Service Engineer to join our team!
Job Title: Customer Service Engineer (B2B Telecoms)
Salary: £20,000 to £23,000 DOE, +Bonus & Benefits
Reporting to: Customer Service Engineer Team Leader
You may not have heard of our name, but you soon will…
A rare and exciting opportunity has arisen to join a progressive forward-looking business with a strong vision, growth mindset, significant YoY Customer growth, expanding product portfolio and strong financial backing from one of the largest VC’s in Europe.
The business plan is to become a major player and disrupter in the UK Telco UCaaS sector, with a 20 year history we’re more than ready to take that next step.
We’re now looking for highly talented and ambitious Customer Service Engineer to join our team. Informed decision making is at the heart of everything we do in order to make our success inevitable.
The person will report to the Customer Service Engineer Team Leader. They will promote the importance of customer needs blended with the strategic needs of the business. They will ensure the quality of SLA’s and service, maximising output and ensuring efficiency is Met/Exceeded
This role focuses significantly on improving customer service delivery, brand loyalty and the market perception of Enreach.
Who we’re looking for
You will likely be in a similar role and it would be great if you have a background in telecoms and IT, UCaaS, CCaaS within a B2B environment experiencing high growth.
Obviously, you will be ambitious, self-confident and a great communicator, keen to make a difference in a SME where your experience and skills can be brought to the forefront.
Some of the key attributes we will need to see on your CV and at interview will be;
What’s in it for me?