Customer Service
Engineer

We’re looking for a highly talented and ambitious Customer Service Engineer to join our team!

Job Title: Customer Service Engineer (B2B Telecoms)
Location: Telford
Salary: £20,000 to £23,000 DOE, +Bonus & Benefits
Reporting to: Customer Service Engineer Team Leader


Introduction

You may not have heard of our name, but you soon will…

A rare and exciting opportunity has arisen to join a progressive forward-looking business with a strong vision, growth mindset, significant YoY Customer growth, expanding product portfolio and strong financial backing from one of the largest VC’s in Europe.

The business plan is to become a major player and disrupter in the UK Telco UCaaS sector, with a 20 year history we’re more than ready to take that next step.

We’re now looking for highly talented and ambitious Customer Service Engineer to join our team. Informed decision making is at the heart of everything we do in order to make our success inevitable.

The Role

The person will report to the Customer Service Engineer Team Leader.  They will promote the importance of customer needs blended with the strategic needs of the business.  They will ensure the quality of SLA’s and service, maximising output and ensuring efficiency is Met/Exceeded

This role focuses significantly on improving customer service delivery, brand loyalty and the market perception of Enreach.

Key accountabilities.

  • Working to defined time-scales as part of a high-performing team
  • Knowledge of office-based implementation/Installation of telephony solution also incorporation CTI elements, call recording and reporting as required
  • Programming various software/hardware as required
  • Ensure full compliance with the company legal and regulatory requirements and standards
  • Liaising with internal and external customers giving relevant updates
  • Resolve incidents assigned by the service desk within SLA
  • Take ownership of own performance actively seeking opportunities to improve and develop

Who we’re looking for

You will likely be in a similar role and it would be great if you have a background in telecoms and IT, UCaaS, CCaaS within a B2B environment experiencing high growth.

Obviously, you will be ambitious, self-confident and a great communicator, keen to make a difference in a SME where your experience and skills can be brought to the forefront.

Some of the key attributes we will need to see on your CV and at interview will be;

  • Technical education is essential. Previous experience at least three years within a Telecoms, Data Centre or IT environment.
  • Strong background with Telephony SIP and VOIP networking/communications
  • Environment dealing with pressurised situations
  • Proven high performance levels
  • Experience in complaint resolution
  • Highly literate with excellent written, oral communication and interpersonal skills
  • Level 1 experience with Microsoft Excel, Word and PowerPoint
  • Self-starter and Fast leaner
  • Experience on Panasonic PBX/NSV

What’s in it for me?

  • Be part of something special and to make your mark
  • Expanding business with ambitious growth plans
  • Competitive salary and bonus
  • 23 days’ holiday (more for long service)
  • Pension & healthcare scheme, life cover
  • Perkbox – access to over 250 discounts and lifestyle choices
  • Strong social ethos
  • Accredited Investors in People organisation
  • Most important of all, the opportunity to affect real lasting and meaningful change

Interested?

If so, Apply today

Interested in working for us?

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Enreach UK Ltd, Communications House, Hadley Park, Telford TF1 6QJ
Call us: 0800 097 6543 Email: enquiries.uk@enreach.com


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