Delivery
Facilitator

We’re looking for a superstar with a strong admin background, excellent customer service skills along with intermediate Microsoft, Excel and Word ability to join our team of delivery facilitators.

Job Title: Delivery Facilitator.

Location: Telford – Midlands
Salary
: £20,000
Reporting to: Delivery Facilitator Team Leader

Permanent Position.

Introduction

You may not have heard of our name, but you soon will…

A rare and exciting opportunity has arisen to join a progressive forward-looking business with vision, growth mindset, significant YoY Customer growth, expanding product portfolio and strong financial backing from one of the largest VC’s in Europe.

The business plan is to become a major player and disrupter in the UK Telco UCaaS sector, with a 20-year history it’s more than ready to take that next step having been acquired by a major European VC group.

We’re now looking for a Delivery Facilitator to join our team and place Customer Service at the heart of everything we do to make our success inevitable.

The Role

We’re looking for a superstar with a strong admin background, excellent customer service skills along with intermediate Microsoft, Excel and Word ability and an excellent telephone manner are a must in this diverse role.

If you like working as part of a team and have a strong customer service focus, take pride and ownership in your contribution, have excellent attention to detail and want to be part of a successful, growing organisation, this could be your next role.

Key Responsibilities as a Delivery Facilitator

  • Project manage, plan and provide administrative support within the Installations Team.
  • Ensure all new Telephony installations are planned and completed within the appropriate target deadlines and Service Level Agreements.
  • Co-ordinate the installation; interacting with engineers, 3rd party suppliers and customers in a professional manner.
  • Working closely with other teams within the Operations Department, help and support.
  • Regularly keep the customer informed as the installation progresses, update them with any delays, key dates, project plans.
  • Take ownership of all installations assigned to you and remain fully involved until completion.
  • Maintain systems, updating data base with progress and customer information.

Who we’re looking for

  • A warm, positive, confident professional who is adaptable to change and evolving requirements
  • Detail focused, ability to multitask and plan
  • A willingness to embrace our technology, products, services, and platforms
  • A team player, who engages with the relevant colleagues and departments necessary to enhance the customer experience
  • Administration, service or operations background or possess similar transferable skills
  • Minimum 2 years working in a business office environment
  • Experience working B2B

What’s in it for me?

  • Be part of something special
  • Expanding business with ambitious growth plans
  • Attractive basic salary & uncapped Commission Scheme
  • 23 days’ Holiday (more for long service)
  • Pension & Healthcare scheme, Life cover
  • Perkbox – access to over 250 discounts
  • Strong social ethos
  • Accredited Investors in People organisation

Interested?

If so, Apply today

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Enreach UK Ltd, Communications House, Hadley Park, Telford TF1 6QJ
Call us: 0800 097 6543 Email: enquiries.uk@enreach.com


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