Field Engineer

Are you looking for a new engineering role?

Job Title: Swyx Field Engineer
Location: UK based – open on location
Reporting to: Director of Operations
Position type: Permanent – full time





Here at Enreach we’re all about communication. As a provider of cloud phone systems, broadband, mobile and IT, we help thousands of businesses to communicate with their colleagues and customers, making business technology, connectivity, and productivity integration easy for organisations as they grow.

As part of the wider European Enreach Group, we have over 1,100 colleagues across Europe and provide leading solutions to businesses of all shapes and sizes.

As a leading telecoms provider, our customers are at the heart of everything we do, and we’re looking for the right person to join us as part of our growing team.

An exciting opportunity has arisen in our engineering team and we’re looking for the right person to join us and help us work wonders.


The Role


We’re looking for an enthusiastic, energetic and self-motivated team player with experience of working with our Swyx solution to join our Engineering team.

You will promote the importance of customer needs blended with the strategic needs of the business.  You will ensure the quality of SLAs and service, maximising output and ensuring efficiency is met/exceeded.

This role focuses significantly on improving customer service delivery, brand loyalty and the market perception of Enreach.


Key Responsibilities:


  • Answer customer support queries via telephone, email and our support ticketing system and escalate where needed.
  • Installation of on-site cabling & equipment, including PBX and cloud-based technology.
  • Maintenance visits for fault repairs.
  • Surveying of potential new customers or additional work for existing customers.
  • Keeping our remote access databases up to date with backups and access information.
  • Deliver outstanding customer experience at all times.

Who we’re looking for:


  • Proven experience with our Swyx solution, with around 3 years’ experience as a minimum.
  • The talented individual will be an accomplished professional with a demonstrable record of achievement who enjoys challenges, working to tight deadlines and has a can-do attitude.
  • A professional who has the ability to work on their own as well as part of a team.
  • Meticulous approach with effective written and oral communication.
  • Proven telephony support skills.
  • Ability to work to work to deadlines.
  • Willing and able to adjust to multiple demands and shifting priorities.
  • Excellent customer service and organisation skills.
  • Networking knowledge, experience of routers/Wi-Fi/switches and service of a technical nature.
  • Skills in Swyx, Avaya, NEC, Panasonic, Samsung or hosted telephony would be advantageous but not necessary to have all systems.


What’s in it for me?

  • 23 days holiday (plus more for long service)
  • Your birthday off
  • A company vehicle with fuel card
  • Infrequent overnight stays
  • Pension and healthcare scheme
  • Life cover
  • Perk box – access to hundreds of discounts
  • Free fruit
  • Holiday Purchasing Scheme
  • The ability to develop and progress your career.
  • Full on the job training
  • Strong social ethos

Part of a high growth and very exciting European wide group, that prides itself on innovation, collaboration and strong customer focus.


If so, Apply today

Interested in working for us?

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Enreach UK Ltd, Communications House, Hadley Park, Telford TF1 6QJ
Call us: 0800 097 6543 Email: enquiries.uk@enreach.com

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