NO AUDIO ON YEALINK HEADSET

Verify that the headset cord is securely plugged into the phone’s headset jack. (if applicable)

• Check bluetooth connectivity (if applicable)

Confirm that the headset mode is enabled on the phone.

Adjust the headset volume to a comfortable listening level.

Test with an alternative, compatible headset to further diagnose the problem.

• If the audio functions correctly with the alternative headset, the original phone headset may be defective. Contact the headset’s manufacturer for more assistance or reach out to Enreach support.

• Should there be no audio with the alternative headset or when switching to speaker mode during a call, the phone may have a Quality of Service (QoS) issue.