UNIFIED COMMUNICATIONS

Whether you choose Unified Communications or a Business Phone System from Enreach, you have everything you need to work wonders.

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UNDERSTANDING UNIFIED COMMUNICATION (UC) SOLUTIONS

Unified Communications (UC) isn’t a single product, but a complete and considered solution to improve and future proof the way your business talks. Integrating your phone calls, email, instant messaging, voice calls, conferencing, device status and information sharing, a unified communications strategy ties all of these elements together across a simple user interface.

With the pace and flexibility of the modern workplace constantly evolving, businesses need to keep up. UC enables you to reconsider the traditional model of the ‘desktop environment’ and modernise your business phone system.

BENEFITS OF UC:

Software, hardware and service provided.
Combine multiple communication channels: voice, video, personal and team messaging, voicemail, and content sharing.
Control, manage and integrate from a single software.
Mobile unified communications solution available through fixed mobile convergence (FMC).

COMBINE MULTIPLE COMMUNICATION CHANNELS:

Offering flexible working, scalability, and affordability, ensuring a unified, connected workforce accessible from anywhere, anytime. These benefits are achievable by the fact Enreach Contact integrates with how you work.

Voice

Small businesses that need a straightforward, cost-effective phone solution with essential features.

Video

Small businesses looking combines voice, video, and messaging.

Messaging

Small businesses anticipating growth and needing a phone system that can scale with their needs.

Mobility

Small businesses anticipating growth and needing a phone system that can scale with their needs.

Get your business phone system quote!

WHAT IS ENREACH CONTACT?

Enreach Contact is the flexible and fully scalable cloud telephony solution for businesses of all sizes. It’s an out of the box solution that suits small business all the way up to call centres thanks to the features that will improve your communication experience.

A professional small business telephone system offers many benefits to businesses of all sizes. Some of the key benefits include:

ENREACH CONTACT

ENREACH CONTACT FEATURES	ENREACH CONTACT
Mobile Unified Communications
Fixed mobile convergence (FMC)
ONBOARDING
Customer IT & Infrastructure Discovery
Customer Security Discovery
Customer Portal
Base Support Monitoring & Management
24×7 Proactive Monitoring
Audit and Discovery
Invetory Detail. Operating Systems, Age, Memory, CPU, Open Slots, Drives & Space Allocation. Applications (Versions). Anti-Virus/ Spam Installed. Patch Status.
Device Performance Monitoring
Windows, Apple, Linux
Antivirus & Anti Spyware Software
Antivirus & Anti Spyware Software Update & Monitoring
Proactive Support
Customer Portal With 24×7 Ticketing
Helpdesk
Self Service Portal
Service Desk With Workflow Automation
Alerts / Escalation
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Live-Answer Service Desk 9×5 Mon-Fri
Ticket Management
Multi-Channel Communication
Multi-Channel Communication
Password Resets/Self-Service/Password Management
Patching – Windows and Mac Including OS Updates
Remote Desktop Access & Support – Windows, MAC
Remote Configuration Of Systems
Automated Incident Response
Internet Connectivity monitoring
Disk Health Check
Printer and File Sharing Permission Management
Third-party application updating
Patching Verification
Proactive Reboot Procedures
Software Deployment & Management
Back-up & Restore
Backup – File Level Monitor, Remediate or Restore Local
Backup – Image Level Monitor, Remediate or Restore Local
Backup – File Level Monitor, Remediate or Restore Local & Cloud
Backup – Image Level Monitor, Remediate or Restore local & Cloud
Back-up & Recovery O365, G-suit, Salesforce
Bare Metal Restore or cross platform restore	P.O.A
Server only (in addition to the above)
Cloud-Based Infrastructure Managemnt
On-premises Server Management.
Enhanced network performance monitoring/infrastructure availability
Vmware & Hyper-V
IT Devices & Infrastructure Equipment
Routers, Switches, Office Firewalls, Wi-Fi, iPhone, Printers etc
Network & Infrastructure Monitoring
Enhanced Network Performance Monitoring/Infrastructure Availability
Asset Configuration Back-Up
Core Switches / Firewalls, Virtualization Hosts, Storage Arrays	POA
Load Balancers. Wide Area Networks, SD WAN	POA
Reporting
Remote Resolution Rate
License Key Inventory Report
Hardware Upgrade Planning Report
Quarterly Business Review Report
Capacity Planning Report
Hardware Inventory Report
Account Scorecard (Service Provider Trending)
Web Traffic Overview Report
Asset Lifecycle Management
Security Report
Endpoint	POA
Servers	POA
Device	POA

These are just some of our features that you will find in an Enreach business phone system. Specific features and functionalities may vary depending on the requirements and plans you choose but rest assured, there’s plenty of options so you can find the perfect fit.

Overall, a professional small business telephone system can help your business to improve communication and customer service, increase productivity, at a cost effective price.

POWERFUL UNIFIED COMMUNICATIONS SOLUTION FEATURES

The powerful unified communications solution – Enreach Contact – offers flexible working, scalability, and affordability, ensuring a unified, connected workforce accessible from anywhere, anytime.

These benefits are largely achievable by the fact Enreach Contact integrates with how you work.

Synchronise your call data to your CRM software.
Merge your internal comms platform and external voice calling.
Call customers with a single click.
Get alerts with contact history information.
Create follow-up automations to keep contact consistent.

Provided as a fixed monthly cost, and includes built-in disaster recovery, 24/7 support, and online billing. We customise your phone system package to include the features your business needs.

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CONVERGED BUSINESS SOLUTIONS

When you choose Enreach for unifying comms, you have everything you need to keep you working wonders. But, take into consideration your complete communications setup and what we offer. Select each product to find out more about how it can help your business.

BUSINESS PHONE SYSTEMS

Plug and play handsets that provide call management, call recording, video conferencing and CRM integration – Enreach Contact

VIDEO CONFERENCING

Remote and flexible working delivered with minimal setup and fully loaded with features – whether you’re in a private or conference call.

fixed mobile convergence user with gsm mobile device

FIXED MOBILE SOLUTION

Combine your desk and mobile telephony systems, helping you to stay connected anywhere, anytime.

BUSINESS MOBILES

Access your business communication platform from anywhere through mobile. Take advantage of fully-flexible sim-only deals that save your business money.

IT MANAGED SERVICES

Our combination of IT services will give your business peace of mind. Network support, system rebuilds, maintenance, asset tracking and virus repair – we’ve got you covered.

IT MANAGED SECURITY

Ensure your business doesn’t become a victim to cybercrime with cloud backup, disaster recovery, and recovery-in-minutes support. Monitored 24/7.