Cloud Phone System

Hosted ‘Voice over Internet Protocol’ (VoIP), in the form of hosted cloud or hosted ‘Private Branch Exchange’ (PBX) systems has all the features of a traditional business phone system, but with significant cost savings and increased flexibility. Extremely cost effective to install, VoIP offers more affordable phone bills and call costs than those of a traditional business telephone system. 

VoIP takes your audio recording and turns it into digital signals before using your broadband connection to send those as data. At the other end, the data is transferred back into audio for the person on the other end of the ‘line’. The process is the same as that of a normal telephone line, except that the conversation takes place over the internet. All exchanges are completely secure as our hosted phone platform is a closed, data-encrypted system.

These terms get thrown around sometimes interchangeably, but they are different. VoIP is a protocol that transfers voice data, but it doesn’t always have to run on the cloud.

Some installations of a VoIP system are locally hosted, however, these systems are slightly more expensive than a cloud solution. That is why most businesses opt for cloud hosting using the VoIP protocol which is simple to use, makes it easy to change providers and incurs lower upfront costs.

Cloud telephony systems allow businesses to provide advanced customer services such as auto attendants, switchboards, instant messaging, and video conferencing. But, also allow the business themselves to record calls, gather data, access dashboards, CRM integration, on hold marketing, all whilst being able to work from anywhere and across any device. Call quality is another key benefit of a cloud based system, advanced features allow VOIP phones to increase the clarity of the call, enabling business communications to be seamless and uninterrupted.

The analog phone system will be completely retired from service in 2027. This means you will be required to upgrade your business service soon if you want to keep taking calls. Booking your upgrade now is advised to prevent chance of cut-off.

The prices of a cloud based business phone system are bespoke to each customer depending on their business needs and feature requirements.
For small businesses the costs are minimalised by using a software/application solution only and are charged per user / per line.

For larger teams which might need more physical telephone devices around the office / call center / on the road / workshop then the prices are dependent on the users, accessories and features required to match their business’s needs.

You need to ensure you have a high speed internet connection. While this may cost extra, the reduced cost of calls is likely to more than offset any investment. You may also like a physical phone handset or a softphone for your computer/laptop.

Our hosted telephone systems are hosted across highly secure and resilient UK data centres. The only hardware at your office is a managed router, cabling, managed Enreach connectivity and a choice of HD quality handsets. 

Absolutely. In fact, a hosted phone system streamlines the work environment, helping you and your team multi-task. It can link with other applications like CRM systems. You can speak and simultaneously access other applications to transfer images, video and text documents. 

Yes. It not only cuts your regular phone bill by slashing call charges – especially with free internal site-to-site calls – but it also saves you investing thousands to buy, install and maintain complex phone system hardware.

Your security and data are of the utmost importance to us. Our hosted phone platform is a closed, data encrypted system. Therefore only users you authorise will be able to access it. 

A broadband connection and an IP phone handset or softphone application installed on a PC or mobile device. Using a softphone solution also requires a headset that you can plug into your PC. >

Enreach Contact conveniently integrates your fixed and mobile capabilities so that you never miss a call. Callers can dial one number to reach your desk phone and mobile phone simultaneously; you can move ongoing calls seamlessly from one phone to another without hanging up and both phones share a single voicemail box.

Customers will usually own the handsets once the full payment of the lease has been made. The agreement will be explicitly stated within your contract.

We recommend that you use the phone systems that we provide, which can include the Yealink T5, T4 and T3 series. Our recommendations are based on intended use, the features that you require, and your budget.

The most popular phones provided by us are the Yealink T5, T4 and T3 series cloud phones. This is due to the versatility in providing the system that businesses require.

Cloud phone systems are widely seen as reliable as their connection is powered by your internet system. You can further reduce the chances of any downtime by having backup connection systems in place.