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Cloud Phone System

The intuitive and flexible cloud phone system. Work from any location, on any device and get access to your full phone system features.

cloud phone system
CLOUD PHONE SYSTEM AWARDS AND ACCREDITATIONS:
best ucaas provider in emea for cloud phone systems
Microsoft solution partner for cloud phone systems

ENREACH CLOUD PHONE SYSTEMS

Enreach’s cloud phone systems have all the features you need to make sure your business stays connected, wherever they are. From call recording to built-in softphone functionality, your teams have total flexibility in the way they communicate.

We offer a cloud telephony solution for every business, no matter what the size, whether you’re a start-up or have dozens of sites and offices across the country. Our phone systems scale with you, and always keep you connected. You can also enjoy reductions in line rental and call charges with no upfront costs! We have two cloud phone system options for customers to choose from, our very own Enreach Contact software solution and cloud PBX phone systems.

cloud phone system enreach contact

WHAT IS A CLOUD PHONE SYSTEM?

A cloud phone system relies on cloud-based technologies and infrastructure rather than physical hardware. It is also known as a cloud phone or virtual phone system because it isn’t physically installed but is accessed over the Internet. There is limited or no hardware to be installed, and advanced phone system features are readily available as standard.

Call management, conferencing and voicemail access are simplified and low-cost local and international calls across multiple devices but from a single cloud telephone system. A cloud phone system like Enreach Contact will benefit your business for far less than the cost of a traditional on-premise telephony system.

WHY CHOOSE ENREACH?
WE PROVIDE…

  • Cloud, VoIP and On-Premise
  • Tailored solutions to suit business of all sizes: small to enterprise
  • Access to your system from any device – anytime, anywhere
  • So much more, which is why we are EMEA’s leading UC Provider for 2024

CLOUD PHONE SYSTEM FEATURES THAT SIMPLIFY COMMUNICATION

CLOUD BASED PHONE SYSTEM FEATURES

Enreach Contact offers all the modern features a business needs from a cloud phone system while remaining affordable. Your employees will remain connected and your customer relationships will get stronger.

  • Auto Attendant
  • Business Phone Numbers
  • Call Forwarding
  • Call Management
  • Call Queueing
  • Call Recording
  • Call Reporting
  • Call Routing
  • Direct Dial In Capability (DDIs)
  • Fixed Mobile Convergence
  • Hands-Free Calling
  • Marketing On-Hold
  • Mobile Integration
  • Optional Hardware
  • Remote Working
  • Video Conferencing
  • Softphone App
  • Voicemail
  • Voicemail to Email

Auto Attendant🛈 This cloud phone system feature automatically directs callers to the appropriate department or extension without the need for a human operator.

Call Forwarding🛈 A cloud phone system feature that redirects incoming calls to another number or extension.

Call Queueing🛈 A call queue organises incoming calls into a sequence to be answered when a team or individual is not immediately available. As soon as someone becomes available, the call is connected. With our cloud phone system you can easily setup call queues to feature music or pre-recorded messages to entertain the callers while they wait.

Call Routing🛈 Call routing enables the redirection of a telephone call to a different person or location by using the appropriate phone extension or number.

Direct Dial In Capability (DDIs)🛈 Direct Dial-In (DDI) numbers, allowing direct access to specific extensions or departments through your cloud phone system.

Hands-Free Calling🛈 Clear audio and hands-free communication achieved through the use of our wired, bluetooth and DECT business headsets.

Remote Working🛈 Enreach Contact fully supports hybrid and remote working from any device – desktop, tablet, and mobile.

Voicemail🛈 We provide voicemail that can be setup to support automations within an auto attendant workflow.

Voicemail to Email🛈 Our cloud phone system can be built work work with your processes. So if you need voicemail transcription direct to your email, we can do it.

HOW DO CLOUD PHONE SYSTEMS WORK?

HOW DOES CLOUD PHONE SYSTEM WORK?

Cloud phone system relies on software and hardware that is hosted on a server and is accessed with internet connection. This allows employees to contact colleagues or existing and potential customers using voice, chat and video. Cloud phone systems are scalable and allow for simple remote management with instant access to features like call forwarding, voicemail, and call recording, and CRM integrations with vital business tools.

CLOUD-BASED PHONE SYSTEMS TAILORED TO YOUR BUSINESS NEEDS

Need Seamless Flexible Working, Business Continuity, or a Scalable System? Are you struggling with rising costs? We can cut costs and help you become more flexible as a company. We can also help you improve the way you use our cloud telephone systems.

SEE HOW A CLOUD PHONE SYSTEM WORKS IN THIS SIMPLE DIAGRAM…

SEE HOW A CLOUD PHONE SYSTEM WORKS IN THIS SIMPLE DIAGRAM…

cloud phone system diagram

This diagram simplifies how a cloud phone system works. Including VoIP provider, cloud phone system, remote workers and multi-site workers.

WHAT ARE THE BENEFITS OF A CLOUD PHONE SYSTEM?

HOW A CLOUD TELEPHONE SYSTEM WILL HELP YOUR BUSINESS

USE YOUR BUSINESS SYSTEM ANYWHERE

Stop missing customer calls

With Enreach contact cloud phone your business phone can be taken anywhere. Make and receive calls from your business phone number on your mobile or laptop.

SAVE FROM EXPENSIVE LINE CHARGES

Scales without getting costly

Your business might receive many calls at the same time leading you to get a multi line solution. This is expensive and old-hat. Our cloud based phone solution covers this out the box and allows you to add or remove additional users whenever you want. 

SIMPLE TO MANAGE AND PERSONALISE

Make the system work around you

With Enreach Contact changing your opening hours or diverting a call from a staff member currently on holiday is simple. We give you the easy to use tools that allow you to quickly change how your system works.

WHY SWITCH TO A
CLOUD-BASED PHONE SYSTEM?

  • Cost Savings: Lower upfront and ongoing maintenance costs compared to traditional systems, as no expensive hardware is required.
  • Scalability: Easily add or remove lines and features as the business grows or changes, with minimal setup.
  • Remote Flexibility: Supports remote work by allowing employees to connect from anywhere, making it ideal for hybrid or fully remote teams.
  • Improved Reliability: Offers higher uptime and redundancy, as calls are managed across data centres, reducing the chance of outages.
  • Advanced Features: Access to modern features like call forwarding, video conferencing, call analytics, and integrations with CRM or other business tools.
  • Easy Maintenance: Updates and maintenance are managed by Enreach, freeing IT resources and minimising downtime.
  • Improved Customer Experience: Features like call queuing, voicemail-to-email, and auto-attendants streamline customer interactions.
WHY SWITCH TO A CLOUD-BASED PHONE SYSTEM?

WHAT IS ENREACH CONTACT?

WHAT IS ENREACH CONTACT?

Enreach Contact is the flexible and fully scalable cloud telephony solution for businesses of all sizes. It is an out of the box solution that suits small business all the way up to call centres thanks to the features that will improve your communication experience. 

A professional small business telephone system offers many benefits to businesses of all sizes. Some of the key benefits include:

    ENREACH CONTACT
    Available Features
    Auto Attendant
    Call Forwarding
    Call Management
    Call Recording
    Call Routing
    Conference Calling
    Hands-Free Calling
    Marketing On-Hold
    Mobile Integration
    Queue System
    Remote Work
    Voicemail
    Voicemail to Email
    Base Support Monitoring & Management
    24×7 Proactive Monitoring
    Audit and Discovery
    Invetory Detail. Operating Systems, Age, Memory, CPU, Open Slots, Drives & Space Allocation. Applications (Versions). Anti-Virus/ Spam Installed. Patch Status.
    Device Performance Monitoring
    Windows, Apple, Linux
    Antivirus & Anti Spyware Software
    Antivirus & Anti Spyware Software Update & Monitoring
    Proactive Support
    Customer Portal With 24×7 Ticketing
    Professionalism
    Improve Customer Service
    Increase Productivity
    Cost Savings
    Enhanced Communication
    Greater Flexibility

    These are just some of our features that you will find in an Enreach business phone system. Specific features and functionalities may vary depending on the requirements and plans you choose but rest assured, there is plenty of options so you can find the perfect fit.

    Overall, a professional small business telephone system can help your business to improve communication and customer service, increase productivity, at a cost-effective price.

    PLANS & PRICING TO SUIT ALL BUSINESS SIZE

    The cloud phone system solution – Enreach Contact – offers flexible working, scalability, and affordability in a simple plug and play package.

    • Synchronise your call data to your CRM software.
    • Merge your internal comms platform and external voice calling.
    • Call customers with a single click.
    • Get alerts with contact history information.
    • Create follow-up automations to keep contact consistent.

    Provided as a fixed monthly cost, and includes built-in disaster recovery, 24/7 support, and online billing. We customise your phone system package to include the features your business needs.

    WE INTEGRATE
    WITH HOW YOU WORK

    With hundreds of integrations our telephone solutions helps to save you precious time by connecting to the tools you already use.

    • Synchronise your call data to your CRM software.

    • Merge your internal comms platform and external calling.

    • Call customers with a single click.

    • Get alerts with contact history information.

    • Create follow-up automations to keep contact consistent. 

    • 200+ CRM integrations
    Enreach Contact Integrations

    WHY ARE WE DIFFERENT TO OTHER CLOUD BASED PHONE SYSTEM PROVIDERS?

    WHY WE ARE DIFFERENT TO PROVIDE CLOUD BASED PHONE SYSTEMS TO BUSINESS?

    leading ucaas provider emea 2024

    Industry leading reliability

    Unlike other providers we develop and own our cloud phone system solution. Ensuring minimal downtime and maximum 24/7 support and management. Which is exactly why we are the leading UCaaS provider for 2024.

    Rapid setup

    Rapid setup

    Our solutions enable you to be up and running in no time, no matter what software, hardware and app’s need to be in place. We have support engineers across the UK when you need them, and phones are plug and play – simple!

    leave behind isdn and pstn with a cloud phone system

    Beat the ISDN switch off

    With the imminent end to ISDN and PSTN, we will guide you to a cloud phone system solution ahead of your competitors – leaving them behind as you boost communication between colleagues and your customers.

    WE WILL SOLVE YOUR CLOUD PHONE SYSTEM CHALLENGES

    WE WILL SOLVE YOUR CLOUD PHONE SYSTEM CHALLENGES

    • Curious about how our communications solutions will benefit your business? Fill out the form below to find out more from our Specialists.

      Tell us what is holding back your workforces ability to communicate and collaborate

    Step 1 of 6

    WHY CUSTOMERS LOVE OUR CLOUD PHONE SYSTEM

    • Glass Manufacturer, Oldbury

      Oh how I wish I had done this sooner! Seamless transition, great communication, from Mike who initially visited and unpicked our telecoms nightmare, through to Lynda, Seth, Scott and Hannah. Everyone was helpful and 100% focused on delivering the promise of a better system and service.

    • Manufacturer, Halesowen

      Having worked with Enreach for over ten years, we find them both reactive to problems and proactive about saving us money. They are a pleasure to deal with, always answer the phone promptly and don’t have the dreaded call centre approach.

    • Manufacturer, Shropshire / Global

      We wanted a local telecoms provider that was able to ensure a fast response time in the instance that there were any issues that needed resolving quickly and Enreach were able to provide us with the communication solution we needed to achieve maximum productivity and efficiency throughout the business.

    • Real Estate Agents, Midlands

      We have been a customer of Enreach for 5 years. Our account managers are fantastic in identifying our needs and ensure that we have the best telephone technology at the best possible rates. Although they are a large company, they have the ‘personal touch’.

    • Keith Wiseman

      Employees simply plugged the phones in and followed the over the phone instructions delivered by our engineers. Not only have the video conferencing and plug and play capabilities already made a difference to the way Baumot UK communicates, but the ability to download any apps from the Google Play Store straight onto the phone has been a huge hit

    • Phil Lewin

      Another benefit that the school is enjoying is the seamless integration between the phones and its CRM system. This allows the staff to have everything in one place, whether it be contact details of a parent, medical details of a student or voicemails and emails that need responding to.

    • Steven Way

      The bespoke Enreach Contact app works much better than generic, white-labelled apps that we’ve used previously. We really like using the softphones on the laptops

    • Peter Phillips

      Easy with great communication…“the telephone system is extremely important for our business

      CLOUD TELEPHONE SYSTEMS ARE PERFECT FOR ANY SIZE BUSINESS

      cloud telephone system remote worker with laptop and headset

      Cloud Telephony For Small UK businesses

      Enreach cloud phone systems are a quick and easy to set up and provide a competitive edge to small businesses. They increase work rate without the technical knowledge requirements of a traditional, locally managed system.

      cloud telephone system warehouse user with laptop and headset

      Cloud Telephony For Large Businesses

      Larger businesses are completely reliant on a cloud phone system to function at a high level. Large teams and high call volumes brings complexity which is difficult for legacy analog systems to deliver.

      CLOUD PHONE SYSTEMS GUIDE

      Navigating the options and functionalities on offer when choosing to upgrade your telephone system can be daunting. To help you choose the right configuration of features and to answer your top questions, we’ve put together a series of detailed articles to form a guide.

      To help your company understand cloud phone systems, the options and jargon surrounding IP phones, VOIP solutions, private branch exchange and more we have created a series of articles that come together to form a guide. This guide will arm you with the expert knowledge you need to find the best cloud phone system for your business. Take a look at the content below or view all of the articles in our Cloud Phone System Guide.

      • The Powerful Unified Communications Solution

        Unified communications (UC) is simply the collective term for combining all the communication tools and services into a single system. It’s not simply a dashboard or portal for accessing each of those tools and services though.

      • Cloud phone system installation checklist

        Looking for a new phone system or telecoms provider can be daunting, but with a little preparation it can become a breeze!

        We’ve put together a checklist of everything you need to know about your current comms setup to guide you in your search for a cloud phone system.

      • How does a cloud based phone system work?

        Cloud phone systems work by hosting your phone service online, phone calls run through remote servers, removing the need to provide each employee with a desk phone and giving you access to more advanced features such as auto attendant, screen sharing and international calls. We go into more detail about how cloud phone systems work and the benefits for all businesses.

      • Are cloud based phone systems reliable?

        As a general rule cloud phone systems are considered very reliable and can help a business by providing a service at a lower cost with increased performance, reliability and flexibility. In this article we take a look at cloud based phone systems and their reliability. 

      • Is a cloud-based phone system VoIP?

        VoIP stands for voice over internet protocol, most cloud-based phone systems use VoIP to deliver the calls. So, VoIP is a technical aspect of a cloud-based phone system. They could be considered the same or parts of the same overall business phone system.

        YOUR QUESTIONS ANSWERED ON CLOUD PHONE SYSTEMS:

        What is hosted VOIP?

        Hosted ‘Voice over Internet Protocol’ (VoIP), in the form of hosted cloud or hosted ‘Private Branch Exchange’ (PBX) systems has all the features of a traditional business phone system, but with significant cost savings and increased flexibility. Extremely cost effective to install, VoIP offers more affordable phone bills and call costs than those of a traditional business telephone system. 

        How does hosted VoIP work?

        VoIP takes your audio recording and turns it into digital signals before using your broadband connection to send those as data. At the other end, the data is transferred back into audio for the person on the other end of the ‘line’. The process is the same as that of a normal telephone line, except that the conversation takes place over the internet. All exchanges are completely secure as our hosted phone platform is a closed, data-encrypted system.

        What is the difference between VoIP and Cloud Telephony?

        These terms get thrown around sometimes interchangeably, but they are different. VoIP is a protocol that transfers voice data, but it doesn’t always have to run on the cloud.

        Some installations of a VoIP system are locally hosted, however, these systems are slightly more expensive than a cloud solution. That is why most businesses opt for cloud hosting using the VoIP protocol which is simple to use, makes it easy to change providers and incurs lower upfront costs.

        What are the key benefits of a cloud telephony phone system?

        Cloud telephony systems allow businesses to provide advanced customer services such as auto attendants, switchboards, instant messaging, and video conferencing. But, also allow the business themselves to record calls, gather data, access dashboards, CRM integration, on hold marketing, all whilst being able to work from anywhere and across any device. Call quality is another key benefit of a cloud based system, advanced features allow VOIP phones to increase the clarity of the call, enabling business communications to be seamless and uninterrupted.

        Do I need to upgrade my analog phone line?

        The analog phone system will be completely retired from service in 2027. This means you will be required to upgrade your business service soon if you want to keep taking calls. Booking your upgrade now is advised to prevent chance of cut-off.

        How much does a cloud based business phone system cost?

        The prices of a cloud based business phone system are bespoke to each customer depending on their business needs and feature requirements.
        For small businesses the costs are minimalised by using a software/application solution only and are charged per user / per line.

        For larger teams which might need more physical telephone devices around the office / call center / on the road / workshop then the prices are dependent on the users, accessories and features required to match their business’s needs.

        What do I need for a hosted VoIP phone system?

        You need to ensure you have a high speed internet connection. While this may cost extra, the reduced cost of calls is likely to more than offset any investment. You may also like a physical phone handset or a softphone for your computer/laptop.

        It’s in the cloud so what is actually installed?

        Our hosted telephone systems are hosted across highly secure and resilient UK data centres. The only hardware at your office is a managed router, cabling, managed Enreach connectivity and a choice of HD quality handsets. 

        Can I use my PC & hosted phone at the same time?

        Absolutely. In fact, a hosted phone system streamlines the work environment, helping you and your team multi-task. It can link with other applications like CRM systems. You can speak and simultaneously access other applications to transfer images, video and text documents. 

        Can a hosted phone system really save my business money?

        Yes. It not only cuts your regular phone bill by slashing call charges – especially with free internal site-to-site calls – but it also saves you investing thousands to buy, install and maintain complex phone system hardware.

        How secure are calls that are made?

        Your security and data are of the utmost importance to us. Our hosted phone platform is a closed, data encrypted system. Therefore only users you authorise will be able to access it. 

        What do I need to make calls over the internet?

        A broadband connection and an IP phone handset or softphone application installed on a PC or mobile device. Using a softphone solution also requires a headset that you can plug into your PC. >

        How does Enreach Contact integrate my fixed and mobile devices?

        Enreach Contact conveniently integrates your fixed and mobile capabilities so that you never miss a call. Callers can dial one number to reach your desk phone and mobile phone simultaneously; you can move ongoing calls seamlessly from one phone to another without hanging up and both phones share a single voicemail box.

        Do I own the phones?

        Customers will usually own the handsets once the full payment of the lease has been made. The agreement will be explicitly stated within your contract.

        Can I choose the phone I want?

        We recommend that you use the phone systems that we provide, which can include the Yealink T5, T4 and T3 series. Our recommendations are based on intended use, the features that you require, and your budget.

        What cloud phones are available?

        The most popular phones provided by us are the Yealink T5, T4 and T3 series cloud phones. This is due to the versatility in providing the system that businesses require.

        Are cloud phone systems reliable?

        Cloud phone systems are widely seen as reliable as their connection is powered by your internet system. You can further reduce the chances of any downtime by having backup connection systems in place.