FIXED MOBILE CONVERGENCE SOLUTION: ENREACH CONTACT ANYWHERE

Challenges:

1. Coordinating a mobile workforce can be challenging due to internet connectivity.
2. No idea if the field salespeople are making cold calls or not, I can’t track it.
3. Expensive to buy new mobile hardware for field teams.
4. Manually managing business phone line when a worker leave is tedious & error prone 

Solutions:  

1. All business telephony feature via native mobile dialler – reporting, analytics etc. 
2. Can track on field/remote employees’ productivity as all calls are logged and are part of the analytics system.
3. E-Sim leverages existing mobile hardware and are quick and easy to deploy.
4. Enable/Disable/Transfer a business phone line for workforce within minutes  

Challenges:

1. Unable to call customers in poor data coverage areas without using mobile signal and number not linked to business.
2. Difficulty to take calls whilst driving without taking eyes off road to open an go through app menus.
3. Delays in communication adds a cost and leads to poor quality of service for customers.
4. People are hesitant to answer a number they do not associate to a trustworthy source.

Solutions:

1. Call customers using your cellular network whilst presenting a trustworthy business number.
2. Business calls can be made using native dialler or using handsfree whilst in transit.
3. Call recording of drivers helps to settle disputes.
4. Call recordings can be used for training staff.

Challenges:

1. Limited connectivity on site.
2. Coordination challenges with stakeholders.
3. Juggling between two mobile or different apps for business communication.

Solutions:

1. Stable connectivity over mobile’s cellular network.
2. Native dialler calling increases speed and removes friction between juggling app.
3. All calls are logged and recorded on the UC Platform, enabling you to keep track of call data. 
4. Efficient vendor management on-site without the need to switch between devices.

Challenges:

1. Reduced On-the-Go productivity whilst travelling, due to unreliable internet connectivity.
2. Limited accessibility with stakeholders whilst driving to remote areas. 

Solutions:

1. Improves reachability & productivity as calls doesn’t depend on internet.
2. Encrypted call recording portal, sensitive and private data is protected.
3. Time Savings as calls can be made simply with native dialler during transport. 

Challenges:

1. Remote working sites with poor data coverage.
2. Contractual employees contacting supplier & vendors using personal number.
3. Disputes with suppliers whilst onsite. 

Solutions:  

1. Remove communication dependency on internet.
2. Transferable E-SIM and BYOD (bring your own device) allows for uniformed staff communication at low cost.
3. Calls are recorded on the business phone system whilst using cellular network resolves disputes.