COMPUTER TELEPHONY
INTEGRATION (CTI)
Make life simpler by integrating your phone system with your computer
What is CTI?
One of our most popular features, Computer Telephony Integration (CTI) links your business phone system with your office computer and CRM systems.
Our CTI application is simple to use and delivers huge business benefits by empowering your teams become more productive, efficient and customer orientated.
TOP FEATURES
& BENEFITS
- ‘Click to Dial’ from PC
- Control calls from your computer screen
- Internal Contact Manager
- ‘At a glance’ Call History
- Presence: See the status of colleagues
- Instant Messaging
- Multiple integration types including CRM integration
Why choose CTI for your phone system?
Reduce missed calls and missed sales
Your teams have instant, onscreen access to call history and caller information. Enables calls to be returned quickly and efficiently, reducing any missed calls and sales opportunities.
See when colleagues are available
Your teams have instant, onscreen access to call history and caller information. Enables calls to be returned quickly and efficiently, reducing any missed calls and sales opportunities.
Integrate with your CRM systems
Many features, but one that sticks out is a pop-up window that automatically appears on your screen displaying all the information you hold on your system about who’s calling. Gives your teams a head-start by knowing everything about who’s on the line!
Never manually dial a number again!
Quickly and easily dial from your desktop by clicking a number in your web browser, or straight from your CRM database. Incredibly useful for teams who make a lot of outbound calls, saving them valuable time day after day.