HOW TO USE OUR SOFTPHONE APP
Using our softphone app alongside your cloud phone system couldn’t be easier.
WHAT IS A SOFTPHONE APP?
The Enreach softphone app will enable you to work remotely or travel with your full cloud phone system. Our softphone app is user-friendly – making life easier for those that aren’t tech-savvy. Enabling your employees to work smarter, not harder—delivering the mobility and productivity to have a unified communications system.
WHY USE OUR SOFTPHONE APP?
- Ability to manage voice, instant messaging and video calling in a single platform.
- Enables workforce to access the phone system
- Flexibility of choosing the preferred device to access all features and functionality – computer, mobile or tablet.
- Use your business phone number – whenever, wherever you are.
GETTING STARTED WITH THE ENREACH SOFTPHONE APP
Getting started with the Enreach softphone app couldn’t be easier. It works with Apple iOS and Android systems and can be used across mobile, tablet, laptop and desktop devices. Below are the system requirements and step-by-step guide to install.
System Requirements
Mobile
Android
9+ (Non rooted devices)
Apple
- iPhone 6S and above
- iOS 13+
Desktop
Operating System
- Internet Explorer 8 or above
- Firefox, 46 or above
- Safari 7 or above
Browser Compatibility
- Internet Explorer 8 or above
- Firefox, 46 or above
- Safari 7 or above
Hardware
Yealink Handsets
- T31W, T34W
- T44W, T46U
- T53W, T54W, T57W, T58W Pro
- VP59
- CP920, CP960
- W73P DECTs
Yealink Headsets
- BH 70 Mono & Duo
- BH 71 Pro
- BH 71 Workstation
- WH62 Headset & Charging Stand
Downloading and installing the app
Mobile Access
- Ensure you have an Enreach Contact account; if not, speak with our sales team today.
- Download the app from the Apple App Store or Google Play Store.
- Login using the credentials provided by our customer success team.
Desktop Access
- Ensure you have an Enreach Contact account; if not, speak with our sales team today.
- Use this link to access the browser platform.
- Login using the credentials provided by our customer success team.
SETTING UP YOUR SOFTPHONE APP
To access the Enreach softphone app you will need to have an active cloud phone system account. Our system is Enreach Contact.
Once you have this, you will then be provided login credentials to be able to use the full features of your cloud phone system with our app.
Creating your account
Details of our cloud phone system can be found here. Once you’re ready, simply request a quotation, call us on 0800 097 6543, or email enquiries.uk@enreach.com.
Configuring your settings
The configuration of your account is simple, as this will initially be handled by our customer success team. Once you have access to the account, you will be able to adjust any settings. We have provided a number of walkthrough videos below to simplify any configuration of the phone system when using your softphone app.
Discover How We Will Solve Your ChallengeS
USING THE SOFTPHONE APP
Below are a number of walkthrough videos to guide you through the process of using the Enreach softphone app. Many of our customers have found these useful for getting used to the app and we recommend you share them with any colleagues that may not be tech-savvy or are new to the softphone app.
MAKING AND RECEIVING CALLS
Make calls
Take calls
Transfer calls
ADVANCED FEATURES
Setup personalised voicemail
Handle multiple calls
Setup do not disturb
Setup personal forwarding rules
Program quick keys
Sync bluetooth headsets
SOFTPHONE GUIDE
Navigating the options and functionalities on offer when choosing to upgrade your telephone system can be daunting. To help you choose the right configuration of features and to answer your top questions, we’ve put together a series of detailed articles to form a guide.
To help your company understand cloud phone systems, the options and jargon surrounding IP phones, VOIP solutions, private branch exchange and more we have created a series of articles that come together to form a guide. This guide will arm you with the expert knowledge you need to find the best cloud phone system for your business. Take a look at the content below or view all of the articles in our Cloud Phone System Guide.
WHAT IS A SOFTPHONE?
Put simply, a softphone is a software application that enables your business to make outbound calls and take inbound calls without the need for a desk phone. This can be through your laptop, tablet or mobile phone. They typically run on a variety of desktop applications include Mac and Windows as well as both iOS and Android devices.
Glass Manufacturer, Oldbury
★ ★ ★ ★ ★Oh how I wish I had done this sooner! Seamless transition, great communication, from Mike who initially visited and unpicked our telecoms nightmare, through to Lynda, Seth, Scott and Hannah. Everyone was helpful and 100% focused on delivering the promise of a better system and service.
Manufacturer, Halesowen
★ ★ ★ ★ ★Having worked with Enreach for over ten years, we find them both reactive to problems and proactive about saving us money. They are a pleasure to deal with, always answer the phone promptly and don’t have the dreaded call centre approach.
Manufacturer, Shropshire / Global
★ ★ ★ ★ ★We wanted a local telecoms provider that was able to ensure a fast response time in the instance that there were any issues that needed resolving quickly and Enreach were able to provide us with the communication solution we needed to achieve maximum productivity and efficiency throughout the business.
Real Estate Agents, Midlands
★ ★ ★ ★ ★We have been a customer of Enreach for 5 years. Our account managers are fantastic in identifying our needs and ensure that we have the best telephone technology at the best possible rates. Although they are a large company, they have the ‘personal touch’.
Keith Wiseman
★ ★ ★ ★ ★Employees simply plugged the phones in and followed the over the phone instructions delivered by our engineers. Not only have the video conferencing and plug and play capabilities already made a difference to the way Baumot UK communicates, but the ability to download any apps from the Google Play Store straight onto the phone has been a huge hit
Phil Lewin
★ ★ ★ ★ ★Another benefit that the school is enjoying is the seamless integration between the phones and its CRM system. This allows the staff to have everything in one place, whether it be contact details of a parent, medical details of a student or voicemails and emails that need responding to.
Steven Way
★ ★ ★ ★ ★The bespoke Enreach Contact app works much better than generic, white-labelled apps that we’ve used previously. We really like using the softphones on the laptops
Peter Phillips
★ ★ ★ ★ ★Easy with great communication…“the telephone system is extremely important for our business
Frequently asked questions
Do I need a headset for a softphone?
No, you do not need a headset to use a softphone BUT, it is definitely recommended as to have the best experience and to prevent others from hearing your conversations.
How does a softphone work?
A softphone is a software application that makes calls over the internet. Ensuring you can work anywhere, anytime with a variety of phone systems including traditional PBX phone systems.
What apps work with a softphone?
A softphone app enables users to access and manage voice, instant messaging and video calling in a single platform. Alongside this you will also be able to access phone system features like call recording and call management.
How to get a softphone?
If you want to get a softphone, there are a few ways to do it. The first is simply to come to Enreach UK where we can assess the implementation required and advise on how it can complement your phone system.
ISDN was originally due to be switched off January 2025, but the decision has been made to delay this until 2027 to ensure businesses can migrate. More information can be found on the end of ISDN.
We serve a variety of industries including educational, financial, manufacturing, creative, professional, construction, hospitality, retail, and logistics.