Ensuring our customers are happy with our services and products is at the forefront of everything we do. However, if for any reason you have experienced an instance where you have been less than satisfied and wish to make a complaint, we have made this process as simple and efficient as possible for you, which is why we please ask that you email us directly via our dedicated complaints inbox:
A member of our complaints team will respond to your email within 24 hours of your email being received. We will then send you a holding letter and work to resolve your complaint within 28 working days of its receipt.
If you’d prefer to send your complaint via post, please see our address below:
Customer Care, Enreach, Communications House, Hadley Park, Telford, TF1 6QJ.
Enreach Coronavirus Update: Enreach is committed to protecting our employees and customers during these unprecedented times and are following the Government guidelines. This may result in delays receiving, responding to and resolving a complaint communication. We will however ensure that you receive a response and that complaints are investigated and resolved as quickly as resources permit. We thank you for your patience during this time.
Enreach is a member of the Ombudsman Services: Communications ADR Scheme. For more information, contact details and relevant links, please click here. You have the option to refer your complaint to the ADR scheme after eight weeks or if you have been issued with a deadlock letter.