CUSTOMER EXPERIENCES
THAT MAKE YOU GO

WO
AAH!

Our focus on customer experience makes us who we are and is what sets us apart. It’s our number one priority.

We are continually investing to make it even better. Our amazing, passionate people are prepared to move mountains for you. Whatever it takes, we’re there to help you work wonders.

We’re on a mission to give you five-star treatment every time to make dealing with us a delight. This is where Enreach really makes its mark and why so many of our customers are with us for decades.

FIND OUT HOW WE CAN HELP

CUSTOMER EXPERIENCE
JUST HOW IT SHOULD BE

Think of us like a faithful friend – there by your side, never letting you down. We always aim for perfect but if there’s ever a problem, we’ll be on it in a heartbeat.
Your dedicated UK based Account Manager and in-house engineering team really know their stuff and are always on hand when you need them. It’s our wholehearted approach to aftercare support that has made us one of the fastest growing unified communications providers in the UK.

WITH YOU ALL THE WAY, WE’VE ALWAYS GOT YOUR BACK

DEDICATED ACCOUNT MANAGER

We’ll appoint a dedicated Account Manager, always available and proactive with advice and guidance to keep your telecoms on top form.

BESPOKE TRAINING

We’ll train you in whatever way works best for your business and people, so you get the most out of your new systems. Our goal to help you transform by giving you the realworld advice, tips, insight and knowledge you need.

UNIFIED COMMS ENGINEERS

We’ve learnt from every customer interaction over the last 25 years, so we know what’s important to you. We communicate well and often. Our Unified Comms engineers work with minimum fuss and maximum care. And we’re with you for the whole journey: procurement, configuration, testing, changes, moves, upgrades and disposal.

OUR OUTSTANDING PEOPLE

You’ve got to be outstanding to join our Customer Experience team: passionate and a commitment to helping customers is the bare minimum. Our dedicated people give you five-star treatment every time. This is where Enreach really makes its mark and why so many of our customers are with us for decades.

MAINTENANCE & SUPPORT

We provide maintenance and 24/7 support with every solution we deliver. We fix problems fast, with over 90% of issues fixed remotely. We also have a crack team of experts strategically positioned across the UK to swoop into your premises when needed.

YOUR QUESTIONS ANSWERED

How can I get in touch with you?

Getting in touch with our team is simple! You can chat with our live agents using the chat box in the bottom right-hand corner of our website, fill in the contact form here or give us a call on 0800 097 6543. We’re also on all the major social media platforms under Enreach UK. We look forward to hearing from you!

Can I book a remote meeting?
Absolutely. We understand that, in the current climate, on site meetings aren’t always possible – especially if your team is working remotely. That’s why we offer meetings with our UC Specialists, dedicated account managers and product trainers via video call. So, whether you’re an existing Enreach customer or want to discuss your business’ communications needs, get in touch and we’ll be happy to book you in.
Can I book a meeting at my premises?
Yes! We love meeting with new and existing customers. Coming to your place always helps us to get under the hood of your business and discover what makes you and your teams tick. Whether you’d like a visit from your account manager or a product trainer, or would like to book a consultation with one of our UC Specialists, get in touch and we’ll be with you in a flash.
I’m not sure what technology my business needs, can you help?
We’ve got your back. There have been so many changes over the last few months that evaluating your communications technology and choosing the right options for your business has never been more important. Are you adopting hybrid working? Are you looking to upgrade to the cloud as traditional phone lines are phased out? Or are you just looking for the best advice when it comes to combining your telephony with your mobile and broadband? Whatever your business’ challenges, we can advise you on the best options. Simply get in touch today.
Is your customer experience team in the UK or across Europe?
Although Enreach operates across Europe, all of our customer experience agents, account managers, engineers, UC specialists and product trainers are based here in the UK. Whenever you need support, we’re here to help you work wonders.

OUR CUSTOMERS SAY
GREAT THINGS ABOUT US

  • “We have been with Enreach for many years, the staff are friendly and knowledgeable. So when the time came around to upgrade, I did not hesitate when it came to staying with Enreach. I would not hesitate to recommend them to anyone looking for a telecom system.”
    Gary James – Birmingham Stopper Limited
  • “Enreach helped Profile Glass to seamlessly exchange our telephone and broadband supplier without any hassle. The new business phone system was installed with no business interruption. The response time to issues is fast and informative.”
    Kerry Knight – Profile Glass Ltd
  • “Enreach have provided our business communications for twenty years. From our lines and calls, broadband, telephone system and business mobiles, they have continued to deliver excellent service to all of our branches throughout the midlands.”
    Julie Atkinson – Thomas Group Limited
  • “We have been a customer with Enreach for a few years and they supply us with much of our communications here. We are very satisfied as they have been quick to respond, always on hand and easy to contact.”
    Alf Del Basso – Jones Hunt & Co
    google-rating-line

    OUR CUSTOMER EXPERIENCE SETS US APART
    WE’RE ALWAYS RIGHT BY YOUR SIDE

    Download our brochure, meet our people and find out how we can help you.

    Customer experience how it should be

    Download our customer experience brochure to discover from our customers exactly what they think about Enreach.

    Meet some of our our amazing people

    The Enreach team is made up of some of the brightest minds in Unified Communications.

    How we can help your business

    It’s pretty simple what we do. We try to make your life easier. We look after your comms so you don’t have to.
    • HERE’S WHY YOU SHOULD
      CHOOSE ENREACH

      25 YEARS OF AWESOME

      25 years in telecoms has taught us many things and brought us multiple awards. In the UK we’ve helped over 5,000 businesses just like yours and throughout Europe, the group has over 2 million users – all communicating more efficiently, being more productive, saving time, money and stress.

    • HERE’S WHY YOU SHOULD
      CHOOSE ENREACH

      WITH YOU ALL THE WAY

      Working wonders for you is what our amazing people do. Your dedicated Account Manager and in-house engineering team really know their stuff and are always on hand when you need them. Most importantly, they make every contact a breeze and interactions a delight.

    • HERE’S WHY YOU SHOULD
      CHOOSE ENREACH

      WE’RE ALL EARS

      We can’t read your mind, but we’ll always find a bespoke solution that’s a perfect fit for you. How? We never dive in feet first. Instead, we listen, learn exactly what your business needs, then get the ball rolling.

    • HERE’S WHY YOU SHOULD
      CHOOSE ENREACH

      COMMUNICATION, NOT HANDSETS

      We turn handsets, advanced software and innovative tech into money making, business boosting, award winning solutions for you. We’re continually tracking down new products so you can take advantage of all the whistles and bells of the very latest in business communications.

    • HERE’S WHY YOU SHOULD
      CHOOSE ENREACH

      SOLID AS A ROCK

      We know how critical contact is to your business so think of us like a faithful friend – always there for you, never letting you down. Nobody’s perfect, so if ever there is a problem, we’ll be on it in a heartbeat, with no drama, getting you back on track in a jiffy.

    • HERE’S WHY YOU SHOULD
      CHOOSE ENREACH

      NO MUMBO JUMBO

      We love keeping things simple. At every contact with you from proposal to billing and everything in between, there’s no jargon or smoke and mirrors. It’s all plain English and common sense all the way.

    • HERE’S WHY YOU SHOULD
      CHOOSE ENREACH

      THE ONE & ONLY

      Enreach is the only point of contact you need. There’s no more wasting time and money calling multiple suppliers – we provide you with all the tools you need to create contact magic in your business

    Enreach UK Ltd, Communications House, Hadley Park, Telford TF1 6QJ
    Call us: 0800 097 6543 Email: enquiries.uk@enreach.com


    awards & accreditations