Level Care

Making sure your business gets the Five Star customer service it deserves

Fast, effective telecoms support that goes beyond expectations

We do whatever it takes to make sure every Enreach customer receives outstanding business telecoms support. We know that if something goes wrong with your phone system or internet service, to stop the stress levels rising you need it sorted as soon as possible.

Maintaining the performance of your business phone lines and internet services is crucial to us. We offer additional BT Level Care packages to ensure that should an issue arise, we’ll be working on it in no time. Our SLA fix time is as little as 6 hours depending on your level of care. We’re flexible with appointment times to suit you, and If BT aren’t able to fix the fault in the agreed time, you don’t pay for the expedite charge.

LEVEL CARE

FIND OUT HOW WE CAN SUPPORT YOUR BUSINESS

LEVEL CARE

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TOP FEATURES
& BENEFITS

  • Provides peace of mind
  • Industry leading SLAs
  • Fast response times
  • Various levels to suit your business
  • All call-out charges covered

LEVEL CARE

FIND OUT HOW WE CAN SUPPORT YOUR BUSINESS

LEVEL CARE

DOWNLOAD THE DATASHEET

Four distinctive tiers. One perfect option for you.

Level Care 1

The issue will be resolved by 23:59pm the next day, Monday to Friday, excluding public and bank holidays. For example, if the fault is reported on a Friday it will be cleared by the following Monday.

Level Care 2

The issue will be prioritised on the day and cleared by 23:59pm the next day, Monday to Saturday, excluding public and bank holidays. For example, if the fault is reported on a Friday it will be cleared on the Saturday.

Level Care 3

If reported before 13:00pm, the issue will be cleared by 23:59pm the same day. If reported after 13:00pm, the issue will be cleared by 23:59pm the next day, seven days a week, including public and bank holidays.

Level Care 4

All issues cleared within 6 hours, any time, any day of the year.

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Enreach UK Ltd, Communications House, Hadley Park, Telford TF1 6QJ
Call us: 0800 097 6543 Email: enquiries.uk@enreach.com


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