2021 developments in business – how they’ll benefit us

Wednesday, 25th November 2020

2020 has been a year of change, and as a result, has led many businesses to look for new, innovative ways to make sure they stay connected and able to do their jobs from anywhere, at any time!

Thankfully, because of technological advances, the current needs of businesses are becoming entirely achievable, and as a result, have created a revolution in the way we work. With new products and services launching all the time, businesses are better equipped than ever before to cope with the changing landscape, while making sure their business continuity doesn’t suffer.

With this in mind, our tech experts have taken a look at some of the key, predicted business developments for 2021, and how they’ll help us to create even more success and achieve our future goals!

Cloud phone systems are at the forefront of business telephony

With flexible and remote working becoming a way of life for so many businesses, the need for a phone system that would allow staff to connect from anywhere, became an essential requirement. While traditional business phone systems can provide organisations with a great way to communicate on premise, they’re limited by their lack of portability. With a cloud phone system however, you have all the flexibility you need!

With no need for additional hardware or cabling, and the ability to work from any of your favourite devices, these next-generation phone systems, such as our own cloud telephony platform, NT Cloud PRO, are packed full of unbeatable business benefits! Highly resilient, endlessly flexible and fully scalable, cloud phone systems are ideal for all types of working environments. With the ability to flip your live calls seamlessly from one device to another, such as your desk phone to your mobile phone, you’ll always be connected, no matter where you are. What’s more, the in-built softphone feature that’s accessible via your browser, means you’re still able to make calls, even without an actual phone to hand!

Cloud phone systems are completely compatible with plug and play handsets, such as our award winning video phone, NT Multimedia. So all you need is a WiFi connection and you’re ready to work from home, in the office, or on the road. What’s more, you will have complete control and be able to easily and quickly make changes to your system, via a central admin, web-based portal. Cloud phone systems are also able to integrate with almost all CRM systems, making valuable information and data available to anyone who needs it, regardless of where they’re working from. As a result, you can make, take and transfer calls and share information with one another from anywhere, at any time.

Cloud phone systems provide businesses with the opportunity they need to create a flexible working environment where workflow is consistent, productivity is increased and communication is always possible. With the end of ISDN approaching, which sees traditional phone lines being switched off in 2025, businesses need an affordable, flexible, reliable and high quality telephony solution that works for them now, and in the future. Built with these things in mind, cloud phone systems truly represent the next steps in business communication.

Video calling is a must-have

Face-to-face conversations are still completely possible when remote working, thanks to the range of easy to use and dynamic video conferencing platforms available on the market today. With more employees than ever before working remotely and flexibly, video calling has rapidly become an integral part of daily working life. Allowing for continued interaction, collaboration and helping to reduce any feelings of isolation when working alone, video conferencing platforms have proven themselves to be an essential communications tool for businesses, and will no doubt continue to do so.

With so many options available to choose from, we know that it’s easy to become overwhelmed, but not to worry! All you have to do is find a platform that caters to your individual business needs, with features that will guarantee you get the most out of every video call. For example, our PRO business video conferencing platform, Enreach meetings, is packed full of fantastic features, such as the ability to take notes, share your screen, record your meetings, instant message, and even share stickers with one another to convey what you’re thinking, throughout meetings and discussions!

What’s more, the majority of video conferencing platforms don’t require a download. All you need to do is open the meeting link in your browser, on whatever device your working from, and you will automatically join the meeting – it’s that simple! Easy to use and designed to make sure face-to-face communication is always an option, from wherever you’re working, video conferencing will continue to go from strength to strength and no doubt become even more invaluable.

Disaster recovery and cyber security is even more resilient

With so many businesses going through changes this year and learning to adapt to new ways of working, having contingency plans in place to make sure business continuity doesn’t suffer, is now even more important.

Unfortunately, everyone will face challenges to their business at one time or another, and they can come in many forms! From severe weather conditions, fires, burglaries or cyber-attacks, all of these events, although very different, share the commonality of potentially having a negative effect on your productivity and profitability. However, with a range of reliable and futureproof communication solutions available to you, that include in-built disaster recovery capabilities, you can be sure that your business will stay secure and protected, no matter what happens!

For example, cloud phone systems come equipped with their very own disaster recovery, so should something happen, you won’t need to worry about the safety of your business. With all of your data stored in the cloud and held in a dedicated server centre, you will have peace of mind to know your servers, email exchanges, virtual platforms and various devices will all be protected, and you’re business can continue to thrive!

With our Black Friday for Business offer, available until the 30th November, all new customers will get three months FREE on new phone systems, free installation, and much more!

If you’d like more information about our Black Friday deal, or you’d to like to learn more about how we could help your business to get ready for 2021, with our range of affordable and high quality communications solutions, please get in touch with our expert team on 0333 3603 723 or email enquiries.uk@enreach.com

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Enreach UK Ltd, Communications House, Hadley Park, Telford TF1 6QJ
Call us: 0800 097 6543 Email: enquiries.uk@enreach.com


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