5 ways a business phone system can benefit legal professionals

Friday, 12th October 2018

Based on our article in the October edition of the Birmingham Law Society Bulletin, today we are discussing the features of our corporate phone systems and the benefits for solicitor’s practices and law firms across England.

Having worked with legal professionals for over two decades, we have pulled together five of the phone system features that we have found to most improve practices’ telecoms, ensuring they are operating productively, professionally and profitably.

  1. Invoice your time accurately with Call Management Software

Call management software gives users a complete overview of every internal and external call that comes in and goes out of the business. This allows you to see exactly who has been on the phone, when and for how long which is perfect for invoicing your time, down to the very last second. As well as invoicing, call management software allows you to identify trends in calling patterns and performance to ensure that you are capturing every opportunity to connect with your clients. As law firms tend to have hours of telephone conversations per day, call management software is a vital feature.

  1. Integrate your phone with your CRM system

Exciting features of phones such as our new NT Multimedia solution include call management software that integrates with a variety of CRM systems. This allows you to view any previous notes on the caller as soon as you connect, ensuring you know the main points of their case within a few seconds. This will also help yourself and your colleagues to begin calls accordingly and make conversations more personal. In addition, you can make calls directly from your computer by clicking to dial!

  1. Utilise Call Recording

With call recording you can quickly replay conversations at the touch of a button whenever you need, ensuring that you have captured important details correctly. Call recording can also be used to resolve any disputes as you can easily refer to previous calls for clarification on a case. In addition, call recording enables you to monitor the performance of staff members and provide examples of phone etiquette for training purposes. It can be used to ensure the consistency and correctness of the legal advice given as well as to increase productivity as legal professionals can quickly listen back to something instead of paging through handwritten notes.

  1. Out-of-Hours Preferences

The latest office phone systems make sure that missed calls don’t mean missed appointments (and revenue opportunities) as they give you the option to setup out-of-hours voicemails and call diverts to increase meetings from clients trying to contact you when you’re closed. Not only that but auto-attendant adds a professional feel to even the smallest of law firms. After all, legal issues aren’t only a 9-5 occurrence.

Clients, and prospective clients, are likely to phone when your office is closed so having an out of hours’ voicemail will enable you to pick up all of the necessary information when you are back in the office so that you or your colleagues can help with the issue. Law services are often needed out of hours or when a lawyer is out of the office in court or meeting a client.

  1. Keep Talking on the Move

Mobile integration means that you can connect your mobile to your phone system and stay connected when you’re out visiting clients or filing documents in court. With legal professionals always being on the move, the ability to connect to your desktop is vital. With a VoIP system, the connection offers encryption to your calls which enables you to securely and confidentially speak to your clients without anyone listening in.

Want to find out how our telephony solutions can help you increase your productivity and reduce your costs? Or are you just looking for some friendly, impartial advice on the best tools to make communicating a breeze? We can help! Contact us today via our live chat, call 0333 3603 423, or email enquiries.uk@enreach.com.

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Enreach UK Ltd, Communications House, Hadley Park, Telford TF1 6QJ
Call us: 0800 097 6543 Email: enquiries.uk@enreach.com

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