Adapting your telecoms for a millennial workforce

Thursday, 12th April 2018

Millennials are the first generation of true digital natives. Born between the early 1980s and mid-1990s, they have grown up with more screen time than any generation before them and are entering adulthood with the expectation that technology in the workplace, as an absolute minimum, should be both efficient and sufficient.

According to the ‘Meet the Millennials’ study by KPMG, there are approximately 13.8 million millennials in the UK, making up 35% of the current workforce (this is set to rise to 50% by 2020). By prioritising work/life balance, flexible working and innovative technology, millennials are already changing the shape of the modern workplace and will only continue to make their influence felt.

But how could this impact your business and what could you do to adapt your communications technology so that you attract and retain millennial talent?

Flexible technology to accommodate flexible working

Millennials are known for rejecting the traditional 9-5 mentality. As reported by the ‘Deloitte Millennial Survey’, 69% of millennials have flexible working times (starting and finishing when they choose) and 64% have flexible working locations (choosing whether they work from the office, from home or somewhere else). However, a traditional desk based phone system doesn’t lend itself to this kind of working.

If you have a large proportion of your workforce that needs or chooses to work remotely, a hosted telephony solution could be the answer. Delivering calls over the internet, voice services can be delivered from anywhere with an internet connection and, as users aren’t tied to a desk, the flexible working that millennials desire is fully supported and easy to roll out.

Our solution, Enreach Contact allows you to conveniently integrate your fixed and mobile capabilities to ensure that you never miss a call, from anywhere or on any device. This collaborative approach to communication means that your desk phones, mobile devices and laptops all connect and deliver voice services whenever and wherever they are online.

With our Enreach Contact mobile app, you can also maximise productivity with additional features such as soft phone, instant messaging, presence status and remote configuration of your hosted phone system. The platform’s shared cloud based address book also allows you to simply access and call contacts without needing to store details on your device.

By thinking about and implementing business technology in this way, your company’s phone system can mirror the instant messaging services and ways of engaging that millennials are used to outside of work. Your business can adopt the technology that is second nature to, and expected from, millennials.

As the Baby Boomers start to reach retirement and Generation X climb up the career ladder to replace them, is it time to think about future-proofing your business and making sure that you are attracting the best staff, customers and partners for years to come? When planning how you’re going to achieve this, considering your business’ telecoms is a great place to start.

Want to find out how our telephony solutions can help you increase your productivity and reduce your costs? Or are you just looking for some friendly, impartial advice on the best tools to make communicating a breeze? We can help! Contact us today via our live chat, call 0333 3603 423, or email

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Enreach UK Ltd, Communications House, Hadley Park, Telford TF1 6QJ
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