If you are looking to change your business phone system, you want to make sure that the new system you are switching to is reliable to prevent any problems. Poor quality phone calls can prevent effective communication internally and between departments, leading to mistakes and disgruntled employees and customers. Lack of good quality customer service can drive customers to look for alternative providers, leave unsatisfied, and complain about your business. In order to keep customers satisfied, you want to avoid any issues with your business phone system as much as possible.
As a general rule cloud phone systems are considered very reliable and can help a business by providing a service at a lower cost with increased performance, reliability and flexibility. In this article we take a look at cloud based phone systems and their reliability. We look at different instances and help you decide if you should switch to a cloud phone system.
Strong internet connectivity
In normal conditions with a strong internet connection cloud phone systems are incredibly reliable. They can be accessed from any device with an internet connection, so even if your hardware malfunctions or stops working you can access your cloud phone system on another device. The only real requirement of a cloud phone system is a good, reliable internet connection. If your internet connection does go down your cloud phone system will no longer be functioning. To fix this issue you could switch to another internet connection if possible or contact your internet provider and wait until your connection has been restored.
Intermittent internet connectivity
If your internet connection is not stable or there are parts of your business which are not fully covered by your WI-FI then you are likely to find that calls are disrupted or delayed. This can result in voices that are jittery, of a low quality or intermittent issues.
Before signing up for a cloud phone system we suggest that you check every part of your office or premises that will require access and make sure the internet connection is strong and stable. If you find issues or zones with no connection, you can consider upgrading your WI-FI to a mesh system to prevent any issues if you choose to switch to a cloud phone system.
WI-FI Meshing
WI-FI mesh systems use several devices that act like routers to provide continuous internet connectivity throughout your premises. They work well in old buildings and large areas to provide one connection and seamless internet access. Many WI-FI mesh systems can be mounted on walls and ceilings to provide the best service and avoid them being knocked over. When your business expands into more space, mesh WI-FI systems can grow along with it. They can also offer features such as main networks and guest networks for securing servers, printers and still providing internet access to visitors.
Multiple servers
Cloud phone systems are particularly reliable because they are hosted across several different servers. This provides continuous access, if one server has an issue the back-up server will take over and continue to provide your business cloud phone solution. The servers are dedicated to providing your cloud phone system, this dedicated service improves security and reduces the risk of any issues or downtime.
Remote access
The provider of your cloud phone system will have remote access to be able to quickly reboot, look and resolve any issues. You don’t need to wait for a technician to come out to your business to check phone lines. So, if there is an issue it can usually be fixed very quickly. At Enreach you will be given an account manager that will be on hand to help with any questions or to fix any issues you might experience.
Disaster recovery
Unexpected weather, flooding, break-ins and more can completely disrupt your business operations. A cloud phone system is hosted externally to your business premises so if you are unfortunate to have an issue such as flooding or a break-in then your system will not be impacted. Employees can use the business phone system from any location with an internet connection. This means they can work from home or another premises if such issues occur.