Business communication in 2020 – what does it look like?

Wednesday, 26th February 2020

Business communication and the technology behind it is continually moving forward and transforming at a rapid rate, with 2020 shining a light on a number of areas that will heavily impact the way in which businesses connect and collaborate. With a greater focus on data security, an increase in cloud usage and device integration becoming common practice in the workplace, businesses are invested, now more than ever, in finding ways to work smarter and safer.

With this in mind, our tech experts are taking a closer look at some of the key trends in business communication for 2020 and how they can benefit the way in which we interact.

Improved cybersecurity

With hacking, data leaking and security breaches becoming increasingly more common, businesses are understandably placing more importance on better and more reliable cybersecurity. Gone are the days of security issues only being a concern for larger corporations, with small and medium sized businesses actually being at a greater risk of cyber-attacks, due to weaker security measures and in some cases, none at all. With a heightened focus on ensuring optimum safety and security, businesses are now making sure their employees are trained in cybersecurity best practices, with regular phishing email tests and frequent password changes

Providers are also aware of how vital cyber security is to businesses and are offering comprehensive solutions, such as rigorous IT health checks, anti-spam, anti-virus and firewall protection. Easy to install and easy to manage, these tools provide businesses with an extremely effective range of services that protect networks against potential outside threats and ensure improved business continuity.

Increased use of the Cloud

With the demise of ISDN just around the corner, more and more businesses are moving away from their traditional business phone systems and placing their communication solutions in the cloud. As well as the increased security that business cloud services can provide, there are also a number of added benefits that can increase productivity, whilst decreasing expenditure. With the ability to interact with one another and access data and documents from anywhere, at any time, cloud services enable businesses to work smarter with increased flexibility and more efficient communication and collaboration. Plus, without the need for additional, expensive hardware and the ability to scale your services up or down, to meet the individual needs of your business, there will be the opportunity to make significant cost savings. Quality interactions, speedier information sharing and greater flexibility will undoubtedly give any businesses that choose to move to the cloud, the competitive edge.

System and device integration becoming the norm

With the constant advancements in technology and the associated need to make sure processes stay as simple and fuss-free as possible, integrated systems offer businesses the opportunity to keep their communications as streamlined and efficient as possible. For example, integrating business mobiles with business phone systems allow for more opportunities to connect with customers and colleagues, when you otherwise may not be able to.

More and more businesses are recognising the increased flexibility and productivity that comes from system and device integration and as a result, are looking at cost effective and easy-to-use solutions. Business mobile apps are one such solution and effectively transform your business mobile into an IP phone, allowing individuals to have the same level of connectivity that they would, were they in their office. Therefore, effective communication is never hindered, regardless of location.

Want to find out how our telephony solutions can help you increase your productivity and reduce your costs, or just some friendly, impartial advice on the best tools to make comms a breeze? Contact us today via our live chat, 0333 3603 723, or email

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