Can I keep the same business phone number with a cloud based phone system?

Thursday, 23rd June 2022

Cloud based phone systems offer many benefits over their fixed-line counterparts. Whereas a traditional phone line sees you limited to a single desk phone, a cloud based phone system allows you to run communications off multiple devices. You can take and transfer calls between desk, mobile, computers, and tablets with no disruption to the call, and you can access additional features such as video, file sharing, and dialling people into a call.

A key question many customers have is about keeping their existing business phone number when changing over to a cloud telephony system. This is often especially critical if you’re a long-standing business, have high call volume (such as from customer support or order taking), or work with many third parties and suppliers. You also have to consider physical materials like business cards, which would require expensive reprints with a new number. Changing your business number could cause people to disconnect with the company, resulting in frustration and potentially loss of business.

Fortunately, changing to a cloud phone system like VoIP (voice over internet protocol) is very easy – and most importantly, you can keep your existing business phone number.


New system, same number

Changing to a business cloud phone system is a straightforward process and requires minimal downtime to complete the switch. Once you have made the decision to switch to a cloud phone system, you only need to contact your current phone provider and request your business number is ported across to the new supplier.

The total time to transfer your business number across to a new supplier on the day is usually only a few hours. Depending on the type of plan you’re opting for, you may be able to maintain a level of phone service during the transfer window. The new VoIP system provider will be able to handle the transfer for you, porting the number over from the old service and setting it up on the new system. There’s little business disruption which may include some downtime, but your cloud phone system will gradually come back into service in just a few hours.

Don’t be put off by the thought of complicated number transfers or extended downtime for your communications. Switching to a VoIP cloud system and bringing your existing business number across is easy, and your new provider will be happy to handle the transition for you. Keep your business running like clockwork even as you upgrade, and that means happy customers, productive staff and improved efficiencies all round.

Once your number is transferred across and your new cloud telephony system is active, you’re ready to get started. You can access all the features and benefits of a VoIP system the moment set up is complete.

Find out how switching to VoIP could be the right communication solution for your business and customers. Speak to a friendly member of our team and we can chat through your needs exactly with a consultation and assessment today.


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