Cloud phone systems: a glossary of the futureproof features

Wednesday, 13th January 2021

There’s no doubt that cloud telephony has changed the way in which businesses communicate, with even more ways to connect and collaborate, regardless of where your teams are working from. Ideal for flexible and remote workforces, cloud phone systems are completely portable, thanks to their ability to work from any device and the fact that they don’t require any additional hardware or cabling!

With more and more businesses making the move to the cloud, it’s really important to make sure your teams feel confident and comfortable using this amazing communications tool, for smarter and more productive ways of working! With this in mind, our tech experts have put together a handy glossary, listing the key, futureproof features of a cloud phone system, what they are, and how they’ll benefit you and your teams.

Presence function

Thanks to the built-in computer telephony integration (CTI) within cloud phone systems, you’ll always be able to know if your colleagues are available or not! With the ability to change your status, you and your teams will be able to see who’s currently online to take a call, away at lunch, or in a meeting. You can set your status to sync up with the activity in your calendar, so it automatically changes, as your diary does! What’s more, cloud phone systems allow you to automatically route your calls through to other members of staff or direct to voicemail, when you’re unable to take them. So missed calls become a thing of the past!

Built-in softphone

Want to be able to make and take calls wherever you’re working from, even without your desk phone to hand? No problem! With the built-in softphone functionality, you’re able to do so by simply logging in, via your browser! Essentially software-based phones, softphones replicate desk phones on your computer and come complete with a dial pad, as well as a whole host of traditional and futureproof features, including mute, transfer, hold, video calling and instant messaging!

Admin portal

Unlike traditional business phone systems, cloud phones allow you to have direct control and the ability to manage your users and settings. With the easy to use online admin portal, you can amend whatever you need to, in a matter of minutes! Add and remove users, update your greetings for on hold marketing and voicemail, block numbers, view call history, set up hunt groups and make the most of instant messaging – it’s entirely up to you!

Unified communication experience

Now more than ever, your teams need to be able to effectively and efficiently work in a variety of locations, from a range of devices. Fortunately, cloud phone systems are designed with this in mind! Available via any device of your choosing, you’ll have full functionality and access to everything you need. What’s more, your devices will be able to work as one, to create a synchronised network of unified communication solutions that enable you to connect and work for anywhere! Pick up calls across any device, flip live calls to your business mobile and set up ring plans between your devices, so they all ring at the same time or in staggered sequence! What’s more, cloud phone systems can integrate with almost all CRM systems, so everyone can access the data they need securely, regardless of where they’re working from.

Call management

The call management feature on your cloud phone system makes it easier see all calls made and received, in every department. A great tool to make sure that all incoming calls are divided evenly amongst the relevant teams, call management will prove invaluable when creating targets and assessing workload expectations. You’ll even be able to see which members of staff have taken and made the most calls each day, and who is taking too long to answer their phone!

Built-in disaster recovery

Sometimes things happen when we least expect it, and in the case of events such as power cuts, severe weather damage and fires, they can have very real, negative effects on your business. Not to worry though! With cloud phone systems, all of your data is stored safely in the cloud! Held in a dedicated server centre, your servers, email exchange, virtual platforms and various devices are all protected from any potential dangers. It’s also much safer and secure than it would be backed up on your own servers, and protected from memory loss, cyber-attacks and hacking. Safe as houses!

Transform your business and create even more success in 2021, with our exclusive New Year offer. For a limited time only, all new customers will get three months FREE on new phone systems, including cloud and VoIP phone systems, PLUS £100 vouchers of your choice!

If you’d like more information about our New Year deal, or you’d to like to learn more about how we can help you to stay connected and boost your bottom line in 2021, with our range of affordable and high quality communications solutions, please get in touch with our expert team on 0333 3603 723 or email



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