Continuing to support our staff and customers during COVID-19

Monday, 18th May 2020
COVID update

The Network Telecom team is committed to ensuring the health and safety of our staff and customers throughout this challenging time. As the COVID-19 situation develops and government guidance evolves, we want to keep you updated on the measures we have put in place to support our team and our customers.

Since the beginning of this crisis, all of our staff have worked from home, with full remote working capabilities in place. This has allowed our teams to operate as close to normal as possible, serving our customers and clients to the same high standards as they would in the office. With staff working with the latest communications technology and having full access to all our systems, the support we offer to our customers and the processes that we operate with have been able to continue without disruption.

Visiting customer sites

We are always focused on providing first class customer service and understand that your business may need extra support during this uncertain situation. Our customer service operatives, account managers, sales consultants and engineers are currently working from home, with processes for remote installations, virtual consultations and technical support in place. However, if a site visit is required for sales or engineering, our staff will be taking extra precautions when visiting customer premises to prevent the risk of spreading the virus. These precautions include adhering to social distancing, keeping activity on site to a minimum and wearing appropriate PPE.

Should you require a site visit from any of our departments, please support us by alerting us of any known risks at site, infections in your area or the need for us to make non-standard arrangements, such as out-of-hours visits. You can get in touch by calling 0800 097 6543 or emailing enquiries.uk@enreach.com.

Supporting your business with remote working

Whatever way your teams are working, we are here to support your business. Whether you need to modify your existing solutions to enable remote working, make changes in the instance of an office closure or explore new technology like video conferencing, our teams are here to help. With a full suite of cloud phone systems, IT services and business mobiles, we’ve got everything you need to keep talking. As well as upgrading existing technology, we can also provide diverts and auto messaging to modify older systems, allowing you to keep your teams connected.

For remote working support and to talk through the options available to your business, call 0800 097 6543 or email enquiries.uk@enreach.com.

Remote training and installation

In the current climate, we know that on-site engineer visits and training sessions aren’t always an option. That’s why our team is fully equipped to get you set up remotely. From delivering new, fully configured phone systems to your teams, to hosting remote training sessions via video conferences, we’re here for you, whenever and wherever.

Please be assured that we are constantly monitoring advice from Public Health England, the NHS and the UK Government and will act accordingly, adapting the above measures where necessary.

Duncan Ward
CEO

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Enreach UK Ltd, Communications House, Hadley Park, Telford TF1 6QJ
Call us: 0800 097 6543 Email: enquiries.uk@enreach.com


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