Continuing to support our staff and customers during the second lockdown

Tuesday, 3rd November 2020

Due to the most recent government guidelines regarding the second country-wide lockdown, the entire Network Telecom team will return to remote working as of Thursday 5th November. We want to assure you that we are committed to ensuring the health and safety of our staff and customers throughout this challenging time, and want to keep you updated as to the measures we have put in place to effectively support our team and our customers.

Thanks to the use of NT Cloud PRO and our award winning video phone NT Multimedia, we will have full remote working capabilities in place. As a result, our staff will continue to operate as close to normal as possible, serving our prospective and current customers with the same high standards as always.

We are taking the following actions to keep our staff and customers safe:

  • Should customers require a site visit, our staff will take the appropriate precautions to prevent the risk of spreading the virus. They will adhere to social distancing, wear the appropriate PPE and only stay on site for as short a time as possible.
  • Customers with site visits already booked in during this lockdown will be contacted by our team in due course, to decide if they would like to go ahead with the appointment.
  • Our customer service team will be operating within our normal business hours of 9-5:30 and our emergency out of hours team will still be on hand. With our full team working remotely, please do bear with us should you encounter any background noise or longer waiting times
  • We’re providing remote installations and training to ensure that customers are able to work effectively throughout this lockdown. We’re able to deliver fully configured cloud phone systems, as well as additional business mobiles, WiFi dongles and much more. We’re also providing diverts and auto messaging to modify older systems, to allow your teams to stay connected.

Do you have everything you need?

Should you feel unprepared for the second lockdown, we are here to help. Whether you require a new cloud phone system, like NT Cloud PRO , our flexible and fully scalable cloud telephony solution, or a plug and play handset, like NT Multimedia, with video conferencing capabilities, our team is here to help with both remote and on-site installations, as well as remote training to ensure you’re getting the most out of your products and services.

Our mission is to make sure your teams are supported whenever, wherever, and, however. We will continue to update you, should any further changes occur, in line with government guidance.

Thank you for your support and working with us throughout this difficult time. Please keep yourselves, your teams and your families safe.

If you have any questions as a current Network Telecom customer, or you would like to learn more about how we could assist your business with remote working, please don’t hesitate to get in touch with our team on 0333 3603 723 or email enquiries.uk@enreach.com.

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Enreach UK Ltd, Communications House, Hadley Park, Telford TF1 6QJ
Call us: 0800 097 6543 Email: enquiries.uk@enreach.com


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