Whether you are a company that operates a call centre, or a company that makes and receives many calls with customers, you will know the importance of each and every conversation, whether it’s outbound calls or inbound. That’s why we are excited to talk about the launch of Wallboards, an excellent addition to Enreach Contact. With this phone call logging software your company will have the benefit of knowing how many inbound and outbound calls there are, the average call time, and with call recording included, you will have the pleasure of knowing if your calls are being handled properly, as well as the access to many other call monitoring features.
Our call logging system is designed to increase sales, productivity, and staff performance with wallboards. With our Wallboards, you will be able to track live call measure stats including:
- Calls answered
- Calls missed
- The number of inbound calls
- The number of outbound calls
- Calls in queue
- And much more.
Within minutes, you could be showing your live-action call metrics, receiving call reports, and listening to your phone calls, to see areas for improvement. For more information on converged contact solutions, you can give us a call on on 0333 3603 723 or email us at enquiries.uk@enreach.com.