Telecoms terms explained

Friday, 16th November 2018

We mentioned previously how easy it is to get confused by the large number of telecoms jargon that is thrown around when researching a new business phone system. We have already broken down the most popular acronyms for your ease and we are now moving onto 7 of the most well-used telecoms terms.

Analogue
Analogue is an older technology used before ISDN that uses a pair of twisted copper cables to link two devices together such as telephones and fax machines.

Auto Attendant
Auto attendant is a call routing device (or virtual receptionist) which allows the incoming caller to choose from various options to ensure their call goes through to the correct person or department.

Call Barring
Call barring is a tool used to stop specific phones or phone lines from being able to dial specific destinations. This is commonly used to ensure that phones cannot dial international or premium rate numbers in order to save unnecessary costs.

Dedicated Lines
A dedicated line is a fixed bandwidth connection between an exchange and premises that is reserved for use by one subscriber, such as one business. This ensures that broadband speeds are not effected by other users at busy periods throughout the day.

Exchange
An exchange is the building which is the termination point of all lines going out to local houses and businesses, these are usually owned by BT in the UK.  This is often also referred to as local exchange.

Fibre
Fibre, or alternatively, fibre optic lines, are a continuous length of thin glass that run underground from the exchange to a customer’s premises. Fibre offers faster connection speeds than normal broadband.

Screen popping
A feature of CTI where the incoming number of a caller is passed from the telephone system onto the company’s computer system and specifically to their database software. From there the database software matches the incoming number to a file within its database and pops that file on screen, hence screen popping, to the recipient before they have answered the phone. Very useful in a call centre or an accounts environment.

If you’d like to learn more about our telecoms services please contact our knowledgeable team on 0333 251 3659 or enquiries.uk@enreach.com.

We mentioned previously how easy it is to get confused by the large number of telecoms jargon that is thrown around when researching a new business phone system. We have already broken down the most popular acronyms for your ease and we are now moving onto 7 of the most well-used telecoms terms.

Analogue
Analogue is an older technology used before ISDN that uses a pair of twisted copper cables to link two devices together such as telephones and fax machines.

Auto Attendant
Auto attendant is a call routing device (or virtual receptionist) which allows the incoming caller to choose from various options to ensure their call goes through to the correct person or department.

Call Barring
Call barring is a tool used to stop specific phones or phone lines from being able to dial specific destinations. This is commonly used to ensure that phones cannot dial international or premium rate numbers in order to save unnecessary costs.

Dedicated Lines
A dedicated line is a fixed bandwidth connection between an exchange and premises that is reserved for use by one subscriber, such as one business. This ensures that broadband speeds are not effected by other users at busy periods throughout the day.

Exchange
An exchange is the building which is the termination point of all lines going out to local houses and businesses, these are usually owned by BT in the UK.  This is often also referred to as local exchange.

Fibre
Fibre, or alternatively, fibre optic lines, are a continuous length of thin glass that run underground from the exchange to a customer’s premises. Fibre offers faster connection speeds than normal broadband.

Screen popping
A feature of CTI where the incoming number of a caller is passed from the telephone system onto the company’s computer system and specifically to their database software. From there the database software matches the incoming number to a file within its database and pops that file on screen, hence screen popping, to the recipient before they have answered the phone. Very useful in a call centre or an accounts environment.


Want to find out how our telephony solutions can help you increase your productivity and reduce your costs? Or are you just looking for some friendly, impartial advice on the best tools to make communicating a breeze? We can help! Contact us today via our live chat, call 0333 3603 423, or email enquiries.uk@enreach.com.

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