How Enreach is delivering great customer experience?

Friday, 26th November 2021
Business lady working on laptop.

Our CEO, Duncan Ward, has discussed the ways in which we’re delivering great customer service to our customers.

Good customer experience is an integral part of any business. Ensuring that customer experience with your company or organisation is unique and memorable, is only the first step toward creating a customer experience that has an impact on your overall business.

There is no doubt that a customer who is pleased with the service they received has more purchasing options than a customer who feels ignored or had a negative experience. This, however, does not happen overnight. Businesses must demonstrate that they understand their customers, the problem at hand, and the ability to solve it to provide a positive experience. It is also inevitable that businesses will fail from time to time, but the key is to ensure that when they make a mistake, they correct it in an efficient and timely manner.

At Enreach we have a desire to deliver a best-in-class service. We want to help not only our customers, but also their businesses, so that they can better serve their customers. We have not only been the ones to deliver customer experience, but we have also been the ones to receive it in many ways. Our bespoke approach is based on our own experience and how we can ensure the customer has a positive service throughout their journey not just at point of sale.

The Enreach culture is based on transparency and honesty. We value listening, asking why, collaborating across teams, being open and honest with one another, and always being present with one another. Not only are we all connected, but we can also collaborate more effectively and provide better service to our customers as a result. By bringing personal excitement to every contact, we hope to create lasting moments that make people smile.

With this approach in mind, we have invested in “next generation” customer service. We have made a conscious effort to train our employees on products, whilst also ensuring every customer has a dedicated account manager to attend to their needs. As hybrid working and flexible working hours become more prominent, we want to ensure our service does not dip in quality. Our responsive AI chat feature works to always support our customer experience team. We work hard to ensure that all our employees are educated and given the freedom to make decisions that are in the best interests of our customers.

SMEs must also be able to communicate and interact with their customers at any time and from any location. This is especially important when it comes to developing strong and long-lasting relationships with their customers. Therefore, it is extremely important to us that we can support our customers and ensure that the quality of technology in work is just as good as the quality of technology when they are working from home.

Communication technology is the way forward for catering to different working environments and industries. Enreach has developed a bespoke telecommunications service and we have pledged to ensure we provide our customers with the technology to their business the way they want. Ultimately, we want to educate our customers to enable them to make better business decisions. We are honest and open with an absolute desire to deliver this, and now is the time to start.

Whether you’d like some free, impartial advice on how our team can help you to work wonders, or you’d like a brand-new quote, our team are on hand to help in a flash. Give us a call on 0333 3603 723 or email us at enquiries.uk@enreach.com.

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Enreach UK Ltd, Communications House, Hadley Park, Telford TF1 6QJ
Call us: 0800 097 6543 Email: enquiries.uk@enreach.com


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