Have you ever wondered how many times your phone rings out of business hours? If your opening hours are 9-5, what happens when a customer or prospect calls you at 8:30am or 6pm? As missed calls can so often mean missed sales opportunities, it’s important to make sure that you are using your business phone system to report on and analyse your call patterns.
By using the call management software and the intelligence built-in to your chosen office telephone solution, your company can have full control of your communications and manage your operations and staff more efficiently. You can enjoy a holistic view of every incoming and outbound call that your business makes and receives to identify trends and ensure that you are getting the most out of every opportunity to connect with your customers, partners and prospects.
With the hourly call distribution feature, you can see when your business is missing, receiving and making calls. Through your business phone system’s reporting functionality, perhaps you’ll discover that, although you open at 9am, your business is missing a large volume of calls much earlier in the morning. You can then take stock of this information, quantify what value these missed calls may have for your business and adjust your opening hours accordingly. Perhaps, by responding to call data and opening an hour earlier, you’ll be able to increase profitability and sales volumes. You’ll never know if you don’t pay attention to the information that your office phone system is collecting.
At Enreach we have advised thousands of small businesses about how they can get more from both their traditional PBX and hosted phone systems. Our dedicated Account Managers and friendly team of telecoms experts are always available to talk you through the features that come with our business phone systems and how they could be used to help meet your specific business objectives.
Want to find out how our telephony solutions can help you increase your productivity and reduce your costs? Or are you just looking for some friendly, impartial advice on the best tools to make communicating a breeze? We can help! Contact us today via our live chat, call 0333 3603 423, or email email@example.com.