How to set up a small business telephone system
Getting started with a small business telephone system is easy. There are just a few steps you need to take in order to get set up and begin benefitting from your new business phone system. We take a look at the options on offer and guide you on the path to setting up your new small business phone system.
Choosing your phone system
There are two main options when it comes to a small business telephone system, these are on premise and cloud based phone systems. The main difference between these systems is that on premise requires hardware to be in your office building and a cloud phone system doesn’t. For small businesses that want to get set up with a business phone system quickly we recommend cloud based phone systems. The main reason businesses choose on premise over cloud based phone systems is for additional control, this is typically only needed for large corporations which impose strict regulations and policies.
Deciding on the number of phones needed
The level of service required, and the price will be based on the number of phones you require as a business. The majority of small businesses need between 1-10 phones. Don’t worry if your business grows, at Enreach we offer completely flexible and scalable business phones systems, these are ideal for small businesses ever changing needs. When discussing and deciding on the number of phones you require, think about your reception, any meeting rooms and any members of staff that would benefit from having their own phone or phone system.
Selecting your options
Once you have chosen the business phone system you want to use and the number of phones you need, you will need to think about the options and services your business requires. Many business phone systems will come with a package of options as standard that can be configured using your online portal. However, before starting the setup of your small business phone system you should create a list of functions you definitely need, and functions you would like to include. This will help when it comes to discussing your requirements with the team of expert advisors.
Here is a list of some of the main functions and options to consider when building your small business phone system:
- Call recording
- On-hold marketing
- Video conferencing – virtual meeting rooms
- Call Management – use call data as a marketing tool, including missed and unreturned calls
- HD Touch – smart video call handsets
- Mobile integration
- Instant messaging
- Professional voicemail
If you are unsure about what services you need for your business, don’t worry we can help. Our expert advisors can guide you through the options available, and help you set up the phone system that best suits your business needs and budget.
Speak to a professional advisor
The next step is to speak to a professional advisor to get a quote and identify your business requirements. At Enreach we have dedicated professional advisors that are available to help you through the entire process. When you contact our experts you will be allocated an account manager, they will discuss your requirements and start building your new business phone system, answering any questions you have along the way.
Our team will then complete all of the set up for you and advise you on how you can use your new business phone system. We can even set up a training session if you feel you need more advice or assistance.
You’re up and running
Depending on the options chosen it can take from a few hours to a couple of days to set up your business phone system. If you choose a cloud based phone system, with no physical handsets we can provide you with a login and a phone number within minutes. It doesn’t need to be difficult to set up a small business phone system. Our small business phone systems are completely flexible. If you need to expand or alter your plan you can get in touch with your dedicated account manager who will be on hand to advise and help.
To get started in the set-up of your new small business phone system contact our team of advisors using our contact form, live chat or you can give us a call on 0808 167 6289.