How to successfully support new staff remotely

Friday, 10th July 2020

How to successfully support new staff remotely

With remote working at an all-time high, businesses have recognised the increase in productivity that comes hand in hand with flexible working, resulting in many organisations adopting a more permanent remote working policy. As a result, it’s crucial that employers ensure that any new members of staff are fully supported in their remote environment.

Perhaps viewed as a challenge in the initial stages of lockdown, businesses are now easing into this ‘new normal’ way of working and using new and existing resources to make sure day-to-day operations continue to run smoothly. As a result, onboarding a new employee remotely can be done with ease, here’s how:

Face-to-face interaction

Just because your new employees aren’t in the office, doesn’t mean you can’t have face-to-face conversations. With regular video conferences, new employees can be introduced to members of staff, have regular catch-ups, take part in training and attend meetings. These conversations will aid in creating a rapport with new colleagues and help new staff to feel more comfortable and welcome in an unfamiliar environment.

Choosing a video conferencing platform specifically designed for business, that’s easy to use and includes features to make the overall experience as interactive as it can be, will also help to make the onboarding process as seamless as possible. With features including private and group video conferencing for up to 25 participants, screen sharing, document sharing, instant messaging and note taking PRO video conferencing platform Enreach meetings is an ideal choice for all types of meetings, with no download required, allowing you to connect from any location.

Get their tech in place.

Prior to any new employee starting remotely, you will need to make sure that you have supplied them with all of the right equipment to ensure that they can do their job properly. By liaising with your IT department, you will be able to glean exactly what your new member of staff needs, such as a laptop, a keyboard, a computer monitor and a phone system. Additionally, you’ll need to think about the business functionality of their role in regard to what department they sit within and what their day-to-day working life will look like. Will they need additional equipment to make sure they can work with ease? For example, remote sales consultants are still often on the road and will need the necessary equipment to allow them to connect and communicate from wherever they may be. A business mobile is an ideal solution in this case, particularly one that can be integrated with their desk phone to allow them complete access to all contacts, both externally and internally, and to ensure they never miss a call.

Furthermore, it’s imperative to check that all new employees have suitable WiFi capacity and whether they will require a VPN. Prior to their first day, perform a check to determine whether they have access to any bespoke or licensed company software, provide them will all of the log-in details they will need, as well as computer security guidelines and any extra instructions for setting up their equipment and workstation. In regard to a BYOD (bring your own device) company policy, these steps are integral and will make sure there are no security issues that could affect the staff member’s work, or the company network as a whole.

Simplify the admin

All staff, regardless of whether they are onsite or remote, need to meet legal and regulatory requirements prior to their start date. The first week in any job is always overwhelming, but this could easily be heightened in a remote environment, so make sure new staff have everything, such as contracts and legal documents, as soon as, if not before, they start. Utilising document sharing platforms, such as Google Drive, Dropbox Business and One Hub are great choices and ideal for safely and securely sharing documents that may be too large to send over email. For added security, including legally binding tools, such as DocuSign and HelloSign, into your recruitment process will help to make things even simpler.

During those first few days, or even prior, it’s also important to share essential information with new staff, including organisational charts, staff contacts, health and safety guidelines for when they are on site, and details about company benefits. Arranging a number of induction sessions via video conference, to go over everything, will make sure your new employees feel informed and comfortable to ask any questions they may have.

And finally, consider sending them a gift!

It may seem like a simple gesture, but imagine how pleased your new members of staff would be if a small gift, such as a pair of headphones, a gift card, or a branded mug arrived with their new work equipment? Even a friendly note from their line manager or head of department, either handwritten or by video, could go a long way to making them feel instantly welcomed into the team.

We are currently offering our PRO video conferencing platform, Enreach Meetings, FREE until September 20th. If you would like to make virtually introducing your remote employees that much easier, contact our team on 0333 3603 722 or email for more information.

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