Keep your business talking this Christmas

Friday, 30th November 2018

The atmosphere in your office in the weeks leading up to Christmas is one of excitement and anticipation for mulled wine, mince pies and a break from work. But, what about the phone calls that will go unanswered during this well-earned break? Christmas doesn’t have to mean missed calls and missed sales with a business phone system.

Even if your office is slowing down, that doesn’t mean that potential sales prospects won’t be phoning. After all, a lot of people use the slower pace of business to look into new products and services. A business phone system allows you and your colleagues to enjoy your Christmas break while still keeping in touch with potential sales prospects.

There are a number of ways that you can ensure your current and potential customers aren’t met with an unanswered phone over Christmas.

Set up a Christmas divert

If you or your colleagues are happy to take calls over Christmas, then we would recommend setting up a divert so that any calls made to your office number are diverted to an alternate landline or mobile number that you will have access to. If you choose to divert your calls, then even if you are unable to fulfil the caller’s requests they will still have a positive perception from being able to get through and speak to you.  Using a divert also gives you the ability to set yourself up potential sales for the new year by asking the caller to send you an email and letting them know you’ll be able to get back to them when you’re back in the office.

Give your voicemail a touch of Christmas

Your voicemail can make all the difference for your business this Christmas. You can change your voicemail to simply state your Christmas opening hours and instructions as to what they should do to get in contact with you during the festive season. If you’d like to check your voicemail during the festive season, then you can setup your voicemails to be sent to you via email. This will allow you to pick up any messages left on your desk phone while you’re out of the office.

Create a Christmas auto attendant

There is arguably nothing more frustrating than phoning a company only to be met with an auto attendant that gives you a variety of options that are not currently relevant as the company is operating on Christmas hours.

This is why we recommend changing your auto attendant for the festive season. You can change your auto attendant to state that you’re currently operating a little differently due to the Christmas period. You can then additionally change your auto attendant options. If you have something in place for urgent enquiries but all other calls are to leave a voicemail you can set these options up. For example, you can ask your callers to select 1 for any urgent enquiries, that are then diverted to your emergency support option, and press 2 to leave a voicemail for your team to follow up on in the new year.

Existing Enreach customers

If you’re already a Enreach customer we will be able to setup any Christmas call diverts, voicemails or auto-attendants for you. To ensure that your business’ diverts, voicemails and auto attendants are ready for Christmas please contact our team by 17th December.

Not a Enreach customer?

Having a business phone system setup with professional voicemail, call management, call diverts and mobile integration means that missed calls don’t mean missed sales opportunities at Christmas and throughout the year.


Want to find out how our telephony solutions can help you increase your productivity and reduce your costs? Or are you just looking for some friendly, impartial advice on the best tools to make communicating a breeze? We can help! Contact us today via our live chat, call 0333 3603 423, or email enquiries.uk@enreach.com.

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Enreach UK Ltd, Communications House, Hadley Park, Telford TF1 6QJ
Call us: 0800 097 6543 Email: enquiries.uk@enreach.com


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