Key signs that it’s time to upgrade your comms

Thursday, 6th August 2020

With businesses currently experiencing a major shift in the way in which they communicate, many have quickly realised how integral their telecoms solutions are to their continued success.

For those with futureproof and flexible communication solutions already in place, staying in touch with colleagues and customers, no matter the location, wasn’t a problem.

Whatever the outcome has been for businesses during this time of change, it’s become increasingly apparent that, without the correct solutions in place, productivity and profitability will suffer.

With this in mind, our tech experts have taken a look at the key indicators that let businesses know it’s time to upgrade their comms.

Your current technology doesn’t allow your team to communicate effectively

Gone are the days of businesses relying on desk phones and emails as their primary, or only, forms of communication. With the modern workforce becoming increasingly more flexible, the need for a full and varied range of communication devices is a must. Whether in the office, working from home, or on the road, staff need to be able to access their systems, emails, documents and of course, stay connected, from anywhere.

A cloud phone system is a popular and logical choice for businesses that are experiencing communication limitations, as a result of their current phone system. Designed with flexibility in mind, cloud phone systems have the ability to seamlessly flip calls from one device to another, therefore allowing employees the freedom to be contacted via the same number, no matter where they’re working from.

What’s more, cloud phone systems are completely compatible with plug and play handsets and only need a WiFi connection to enable staff to work from the location of their choice. Available on any device, including laptops, business mobiles and tablets, cloud phone systems work to unify all business communication, ensure workflow is always consistent and productivity isn’t affected in any way.

Productivity has visibly decreased

While it’s important to provide your staff with a safe and pleasant working environment, it’s equally as important to make sure they have the correct tools to do their job efficiently and effectively. For effective collaboration, no matter where you’re working from, a reliable and easy to use video conferencing platform should be a vital addition to your communications set up.

A premium video conferencing platform, such as Enreach Meetings, is a fantastic option for all types of businesses, big and small. With the ability to host up to 25 participants, Enreach Meetings gives you the ability to make your video conferences as interactive as possible. Extremely user-friendly and with no download required, the platform works on any device and enables you to share your screen, share documents, instant message, use the note taking feature and record each meeting to play back as and when you want to.

For businesses who want to streamline their communication solutions, but don’t want to compromise on features and the ability to work flexibly and efficiently, a smart desk phone, such as NT Multimedia, is the perfect option. Not only will you be able to make free video calls, thanks to the 8” HD quality screen and advanced mega pixel camera, you can also manage your emails, access your documents, use your favourite apps, control the lighting within your office, and much, much more! Wherever you go, you’re NT Multimedia device will be able to go with you, all you need is a WiFi connection and then you just simply plug the handset in, and you’re ready to work form wherever you are.

Your phone system is vulnerable to potential disruption

Events, such as power cuts, flooding and fires can happen when we least expect them, regardless of how much preparation we do to avoid them. Without the appropriate disaster recovery plan in place, your business could suffer massively, should an event of this type occur, and have lasting, negative effects.

With an off-site, hosted phone system, you can be assured that, should you experience disruption, your business infrastructure will be protected. Stored safely in a data centre and managed by a team of specialists, your system will seamlessly switch to your back up servers, and you can continue to operate as normal.

You’re missing calls, and potential sales

With businesses in the UK losing over £30 billion each year, due to missed calls, it really is imperative for employees to be able to make and take calls in and outside of the office. As we’ve suggested, plug and play handsets are a great option for staff working from multiple sites or from home.

However, for even more flexibility, integrating your desk phone with you mobile means you’re guaranteed to receive all of your calls, from wherever you are, even when you’re between locations! What’s more, should you need to switch from your desk phone to your mobile during a conversation, mobile integration allows you to do this with no interruption to the call.

Once your mobile is integrated with your desk phone, caller ID will be displayed and you’ll be able to access the names and contact information of anybody stored in the company and mobile address books, to further assist you in making sure you’re able to stay connected from anywhere, anytime.

Want to find out how our telephony solutions can help you increase your productivity and reduce your costs, or just some friendly, impartial advice on the best tools to make comms a breeze? Contact us today via our live chat, 0333 3603 723, or email

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