Mobile Integration – what is it and is it right for your business?

Friday, 14th August 2020

As the business world continues to reap the benefits of flexible working, it’s so important, perhaps now more than ever, to make sure you and your team are staying connected and able to work from anywhere, anytime.

Whether at home, working from multiple sites, or on the road, employees need access to a range of devices that allow them to connect with one another and their customers, as easily as if they were in the office. With that said, devices such as laptops, plug and play handsets and tablets can sometimes prove to be a little cumbersome when moving quickly from location, to location.

If your flexible and remote staff are struggling with their existing devices, then mobile integration may be the perfect solution for them. For maximum flexibility on the go, mobile integration pairs your business mobile with your office phone system to effectively turn it into your portable pocket size desk phone!

How does mobile integration work?

Whether you’re using a cloud based solution or an on-premise phone system, mobile integration gives you the ability to twin your mobile phone with your desk phone, to create a unified communications experience, ideal for flexible and remote workers.

Using the WiFi connection, you’re able to ‘turn’ your mobile phone into an IP phone, with all of the accompanying features and functionality. You’ll have full access to the company address book and will be able to present your direct work number from your mobile.

On a call and need to move to an area that doesn’t have WiFi? No problem! If the WiFi signal is lost during a conversation, the phone will seamlessly move onto your network to ensure no disruption.

What are the business benefits of mobile integration?

Seamless communication

Gone are the days when staff were expected to complete all of their work from their desk at the office. With flexible working policies representing the next phase in modern business practice, more and more employees are remote or multi-site working, sometimes even working from a number of different locations throughout the day. With the use of mobile integration, conversations that started in one place, can continue in another, with no interruption to the call. When paired together, your desk phone and mobile essentially work as one to make sure you don’t experience any broken or disrupted calls, even when you’re on the move.

Even better accessibility

A flexible workforce that doesn’t have access to suitable communication solutions will undoubtedly struggle to stay connected. As a result, calls may be missed and customers may be left dissatisfied and potential sales lost. Integrating your desk phone with your mobile gives you the freedom to take your calls wherever you go, which will reassure customers that they can always get in touch with you, when they need to. Staff will also be comfortable in the knowledge that they can work effectively from a range of locations and stay connected at home, in the office, or on the road.

Cost savings

Making and receiving calls over WiFi, rather than through your mobile network, will result in significant savings on call charges for your business. Plus, calls made to and from your office, from integrated mobiles that never leave the IP network, will be completely free of charge!

For more information about mobile integration and how it can help your workforce to stay connected from anywhere, anytime, please contact a member of our customer service team on 0333 3603 723 or

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