Phone system maintenance and why it’s important

Monday, 18th June 2018

In the same way that you wouldn’t set out on a long car journey without a spare tyre, phone system maintenance is crucial for keeping your business talking. It’s always wise to have the appropriate insurance and a reliable back up plan to protect your company.

Like any business, we know how imperative it is to have seamless service. That’s why we’ve trained our in-house engineering and maintenance team to be amongst the most experienced in the industry. Should an issue arise with your office phone system (and we work hard to make sure it doesn’t), the team can work to resolve the problem as quickly as possible – getting you back online and talking again.

At Enreach, we have a UK-based, professional customer services team who are always ready to take your calls, diagnose your issue and allocate the problem to a remote or onsite engineer immediately. Whether you need to ask for assistance with remote programming requests, diverts, re-routing DDI numbers or just need some general technical advice, our customer service desk take responsibility for coordinating all updates, resolutions, remote diagnostics and onsite support. We’re proud that we fix over 90% of faults remotely and that our SLA’s are amongst the most competitive in the industry.

If there is something more serious that requires an on-site visit to your premises, our fully accredited engineers are strategically positioned all over the UK so that we can dispatch an engineer to be with you in no time.

Our phone system and connectivity maintenance package includes:

  • 24/7 support
  • Remote and on-site engineer visits
  • Dealing with incident logging and reporting
  • Processing requests for moves and changes
  • Strict SLA’s and performance guarantees
  • Flexible response and fix times
  • Multi-vendor support (both legacy and current equipment)
  • Software support (updates) service

Want to find out how our telephony solutions can help you increase your productivity and reduce your costs? Or are you just looking for some friendly, impartial advice on the best tools to make communicating a breeze? We can help! Contact us today via our live chat, call 0333 3603 423, or email enquiries.uk@enreach.com.

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Enreach UK Ltd, Communications House, Hadley Park, Telford TF1 6QJ
Call us: 0800 097 6543 Email: enquiries.uk@enreach.com


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