Phone systems for the recruitment industry

Tuesday, 10th December 2019
Recruitment industry phone systems

With the recruitment industry being one of the most heavily-saturated industries in the UK, it’s imperative to find ways to put yourself ahead of the competition, in order to secure the best talent. Having a phone system that understands the needs of your recruitment agency can give your business the boost it needs to stand head and shoulders above the rest.

Currently the UK unemployment rate is just 3.8%, which is the lowest it has been for over 20 years. This means that recruitment agencies are finding it harder to find job seekers. As a result, it is more important than ever for your recruitment agency to differentiate itself from other agencies.

However, despite the low numbers of unemployment, statistics show that a high number of Millennials tend to stay in jobs for two years or less, reiterating the need for recruitment agencies in today’s climate.

Recruitment agents rely heavily on their desk phone to communicate with prospective employers and employees. However, it’s not just phone calls themselves that are a necessity, but the ability to access prospective employee records at the touch of a button and recall exact information.

Computer telephony integration (CTI) can help to transform and enhance this process, by allowing your recruitment agents to access the records and history of prospective employers and employees as soon as they phone in. This saves vital time and shows a high level of professionalism. You will be able to access your records on your computer during your phone call, allowing you to share details with the caller quickly and efficiently, thus giving the best impression of your agency as well as your prospective employers and employees.

Another vital phone system feature for the recruitment industry is call recording. Having your call records available at the touch of a button saves vast amounts of time when checking the details given to you, also ensuring 100% accuracy. This can save you money and increase your pool of employees as it allows you to partake in telephone interviews, which is extremely helpful when individuals are unable to travel to your premises.

Future-proof VoIP phone systems that offer CTI and call recording features are a perfect fit for the recruitment industry. They also offer a variety of additional features that can elevate your business procedures, such as:

  • Click to dial – this allows your recruitment agents to call from their computer straight from their Outlook.
  • Call routing – this ensures that your calls are being routed to the correct agents.
  • DDIs – You can setup specific DDIs for specific job campaigns, allowing you to report back on which campaigns are proving more successful, increasing your success rates.

Want to find out how our telephony solutions can help you increase your productivity and reduce your costs, or just some friendly, impartial advice on the best tools to make comms a breeze? Contact us today via our live chat, 0333 3603 723, or email

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