Strengthen Your Business Phone Systems with Fixed Mobile Convergence
Thanks to Enreach Contact Anywhere, Enreach UK’s new fixed-mobile convergence (FMC) solution, UK businesses can switch between mobiles, desk phones, and home offices seamlessly. By integrating fixed line and mobile telephony Enreach Contact Anywhere allows you to work quite literally from anywhere, using your work number consistently across the office, at home, and on the move.
Published: 24/07/2024
ENABLE FMC WITH YOUR
BUSINESS PHONE SYSTEM
Enreach Contact Anywhere provides significant user advantages because it is delivered as a native dialler rather than a cloud-based app, with calls carried over the mobile network. This lets you initiate, join, or transfer calls easily, enhancing your communication and saving time. Your business continuity will also improve because you can still make and receive calls over the mobile network if the internet is down.
Recording and reporting can still be carried out, making the solution ideal for organisations with mobile and remote workers, operational and on-site staff and large teams of field workers. You can also join hunt groups from a mobile device, connecting to contacts with all interactions logged.
FEATURES &
BENEFITS
- Use the native dialler without the need for additional apps.
- Overcome challenges no matter what industry you are in.
- Use your phone system features on your mobile.
- Ensure voice call continuity by incorporating mobile GSM into your business communication channels.
- Simplify business communications through transparency & efficiency.
FEATURES THAT WILL SUPPORT YOUR BUSINESS
Call Recording | Automatically capture every phone conversation that takes place within your business and replay them at the touch of a button. |
Call Reporting | Get a better understanding of the workings of your business and identify immediate areas for improvement with detailed predefined reports. |
Bypass Lack of Internet Connection | Ensure customer experience isn’t sacrificed when connectivity issues occur by routing calls through to your mobile phone on the GSM network. |
One Device, One Number, One Voicemail | FMC combines the cellular, mobile data and fixed Wi-Fi networks to provide constant reliable coverage. |
Separate Personal Calls from Business | Prevent overlap and miscommunication when a customer call connects to your mobile device. |
THE RISE OF FIXED-MOBILE CONVERGENCE IN THE UK
Converged fixed and mobile telephony has been popular in Europe for many years, but uptake in the UK has been slow because of restrictions in mobile networks and fewer mobile virtual network operators (MVNOs) serving the UK market. The arrival of embedded SIM (eSIM) technology, along with increased remote working and familiarity with cloud-based, mobile-first communications strategies, is set to transform adoption in the UK.
“FMC is something that people have heard about without fully understanding its capabilities,” confirms Claire Smith, the Managing Director at Enreach UK. “With Enreach Contact Anywhere, users have full control and can access the complete system features of office telephony while on their mobile devices.”
Smith has been passionate about convergent communications for many years and believes that the introduction of eSIM (FMC sims) will lead to widespread adoption across the UK. “The technology makes Enreach Contact Anywhere easy to deploy. We simply email users a QR code to scan, and FMC is activated on their mobile phone.”
She also reinforces the benefits of using the native dialler rather than an app. “With mobile apps, if you’re on a Wi-Fi network and switch to cellular, the call drops and vice-versa,” Smith says. “We support voice continuity so users can start a call on a desk phone, move to their car, drive home, and connect to their home Wi-Fi. All they need to do is dial star-star on the device they want to use, and to the end user, there is no interruption; they don’t know you’ve changed devices.”
HOW IT WORKS
This diagram shows how fixed mobile convergence utilises your mobile network when internet connection is interrupted. So if your business or employee is experiencing technical issues, your customer continues to receive a great experience.
INDUSTRY USE CASES
Transportation & Logistics | With your team on the road, you can ensure communication between drivers and dispatchers remains in low Wi-Fi areas, ensuring uninterrupted updates and instructions. |
Media & Event Houses | Maintain a high level of coordination with off-site team members who require feedback or when negotiations can’t wait for face-to-face meetings. |
Service & Engineering | Stay in touch with on-site engineers and remote support workers to ensure that situations can be dealt with without interruption when plans change, or queries arise. |
Construction | Sites often have minimal or zero data coverage. Additionally, employees have to rely on personal numbers to call customers. FMC removes the dependency on an internet connection and enables your team to remain in contact. |
Real Estate | Nothing is more frustrating for a buyer than being unable to contact their Estate Agent due to travel or remote locations. FMC keeps your team connected by not needing additional devices or apps. |
Many more industries are catered for, and these are examples of common use cases only. If you have specific needs, simply get in contact using this form.
How To Get an FMC-enabled Business Phone System
The basic needs for enabling fixed mobile convergence in your business is:
- Enreach Contact
- eSim enabled device
The setup of a business phone system – with fixed mobile convergence functionality – will differ from one business to the next, but with Enreach, your business can rely on over 20 years of experience across a variety of industry to provide a solution that meets your needs.
Checkout our solutions by need or industry to gain greater understanding as to what you believe your needs are and where you could actually take your business when relying on award-winning technology.
Ready to upgrade to Enreach Contact Anywhere? Contact us today to learn more about how our solutions can benefit your organisation.
Compatible eSim device list:
iPhone:
- 15,15 Plus, 15 Pro, 15 Pro Max
- 14, 14 Plus, 14 Pro, 14 pro max
- 13 Mini, 13, 13 Pro, 13 Pro Max
- 12 Mini, 12, 12 Pro, 12 Pro Max
- 11, 11Pro, 11 Pro Max, SE2020 XR, XS, XS Max
iPad:
- iPad Pro 12.9inch (3rd Gen & Later)
- iPad Pro 11 Inch (All Gen)
- iPad (7th Gen & later)
- iPad Air (3rd Gen & later)
- iPad Mini (5th Gen & later)
- Pixel 8, Pixel 8 Pro
- Pixel Fold
- Pixel 7, Pixel 7a, Pixel 7 Pro
- Pixel 6, Pixel 6a, Pixel 6 Pro
- Pixel 5
- Pixel 4a, Pixel 4, Pixel 3aXL, Pixel 3a, Pixel 3XL, Pixel 3
- Galaxy A54 5G
- Galaxy Book2 Go 5G, Galaxy Fold 5G
- Galaxy Note 205G, Galaxy Note 20 Ultra 5G, Galaxy S20, Galaxy S20 5G, Galaxy S20 Ultra 5G, Galaxy S20+ 5G
- Galaxy S21 5G, Galaxy S21 Ultra 5G, Galaxy S21+ 5G
- Galaxy S22 5G, Galaxy S22 Ultra, Galaxy S22+
- Galaxy S23 5G, Galaxy S23 ULTRA 5G, Galaxy S23+5G
- Galaxy XCOVER7, Galaxy Z FLIP, Galaxy Z FLIP 3 5G, Galaxy Z FLIP4 5G, Galaxy Z FLIP 5G, Galaxy Z FLIP 5
- Galaxy ZFOLD 2 5G, Galaxy Z FOLD 3 5G, Galaxy Z FOLD 4, Galaxy Z FOLD 5, Galaxy TAB ACTIVE5
- Honor Magic 5 Pro
- Huawei P40 5g, Huawei P40 Pro 5g
- Oppo Find N2 Flip 5g, Oppo Find X3 Pro, Oppo Find X5, Oppo Find X5 Pro
- Sony Xperia 10 IV(5g)
- Xiaomi Mi12T Pro
- TCT(Alcatel) TCL 10 5G
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BUSINESS PHONE SYSTEMS GUIDE
Navigating the options and functionalities on offer when choosing to upgrade your telephone system can be daunting. To help you choose the right configuration of features and to answer your top questions, we’ve put together a series of detailed articles to form a guide.
We hope this guide will help you make an informed decision that will benefit your business by improving communications and productivity. Below you can find links to popular content within the guide, or you can view a complete list of the articles in our business phone systems guide.
MOBILE UNIFIED COMMUNICATIONS IS HERE
Enreach Contact Anywhere is our mobile unified communications solution. Using fixed mobile convergence this is the right solution if you have a workforce that is often on the move, as it will enable them to work from anywhere. This is due to the ability to combine the cellular, mobile data and fixed Wi-Fi networks to provide constant reliable coverage.
HOW DO BUSINESS PHONE SYSTEMS WORK?
A business telephone system can work in a number of ways depending on your requirements, if you have a new office phone system installed it is likely to use an internet connection. Older systems typically used phone lines and businesses were required to purchase handsets for each employee. In this article, we explore how new and old business telephone systems work and the benefits of upgrading to a cloud system.
HOW TO SETUP A SMALL BUSINESS PHONE SYSTEM?
At Enreach we have experts that can help your small business set up their business phones, mobile phones, VOIP phone system, and any other unified communications solution you may need a hand with. In this article, we take a look at the steps you need to take to start the set-up of your small business phone system.
WHAT IS A BUSINESS PHONE SYSTEM?
Ever wondered what exactly is a telephone system and how UK businesses can benefit? We take things back to basics and explain in detail what a telephone system is and how it can help your business.
BUSINESS PHONE SYSTEM FEATURES
Depending on your business needs an office phone system can vary in the features offered. In this article, we take a look at some of the main features of telephone systems and what you should look out for when researching the best phone system for your business.
UNDERSTANDING THE DIFFERENT TYPES OF BUSINESS PHONE SYSTEMS
We want to ensure you are fully informed and understand the different types of telephone systems and the jargon surrounding them. In this article, we discuss common terms and their significance including, cloud based VOIP system, PBX phone system, internet protocol and private branch exchange. Once you have knowledge of these terms you can select the right phone system for your business.
Frequently asked questions
With FMC you will not need to rely on your internet for business calls. FMC ensures that your communication remains strong, even in areas with limited connectivity due to GSM device compatibility.
Yes you can. Interruptions due to internet connectivity issues occur, but with FMC you can make and receive calls using your work number, even during network outages.
FMC automatically logs all calls onto the Unified Communications (UC) platform to maintain a comprehensive record of your communication interactions.
FMC records all interactions, providing a beneficial resource for compliance, dispute resolution, and performance evaluation.