Video conferencing alone is not enough to make distances disappear.

Wednesday, 2nd March 2022

Collaborative working has never been more in focus. The pandemic has forced teams to find new ways to work and the pressure is on businesses to be faster, smarter and more innovative than ever.

Meeting those expectations is hard enough when you are sat in the same room and working with content that’s within reach. The reality now is that the teams collaborating to deliver projects and services, may be working with people they have never actually met in person, different nationalities, time zones and with uneven technical competencies. Without the right tools in place, that can seem like an insurmountable problem.

Despite the worst of the pandemic (we hope) being behind us, distributed teams are here to stay. Businesses of all sizes are adapting to ensure distance doesn’t become a barrier for teams to be at the top of their game.

Overcoming the challenges of a distributed workforce should not necessarily be viewed as a ‘problem’. Instead, this way of working could be a powerful catalyst for change within an organisation. From opportunities to scale, to finding the best qualified candidates, businesses may discover new ways to be more productive.

That is where making distances disappear by having Enreach in your corner could be a huge advantage. Teams rely on technology for connecting and collaborating day-to-day. It is easy to look towards video as being the catch all solution to the ‘distance problem’. At the start of the pandemic, videoconferencing was a way to reduce travel, but other benefits have emerged. Increased efficiency and more productivity are the most commonly cited. Our own Enreach Meetings video conferencing solution offers various features that can improve how we interact, including reaction stickers and personalised meeting URLs.

In this new world however, video alone is not enough. Initially, the purpose of video conferencing was to create eye contact, to make interactions more human and stop the culture of multitasking while on calls. Now we need to share content, interact in real time, and truly collaborate like we are together. We need connected platforms that allow users of all abilities to seamlessly share, manage and be efficient from wherever they are based.

Moving traditionally onsite solutions to the cloud is the jump you need to make to futureproof your business and make scalability, integrations and closer collaboration a reality.

Having a cloud phone system that connects teams distributed through different sites can make a huge difference to a customer experience if the interaction is not seamless. Imagine a call comes into your office in Solihull, but the person who can deal with the enquiry is based from home in York. Would you have to “try the line”? Take a message and get the person to call back? Neither seems to be the most efficient.

A cloud phone system from Enreach will show presence states meaning the call handler can see availability, CRM details can be accessible instantly giving customer information. Perhaps you have a mobile team, so mobiles and DECT systems can all be integrated and visible, all in one place with the same functionality as if you were at your desk.

What if your workflow is outpacing your broadband speeds? We can help there too. More and more we are seeing businesses investing in enterprise grade broadband for remote staff so they can be more efficient without dips in connection and slow speeds holding them back.

The apps we use every day can also get supercharged by moving to the cloud. We are Microsoft 365 experts and Microsoft Gold partners. Office 365 combines cloud-based versions of the apps you use every day. Being cloud based makes them accessible from any compatible device, making collaboration a breeze with OneDrive available to securely store and share files to authorised users.

Making distances disappear is all about connecting people through converged technologies, giving digital solutions a real world practically. If you have communication challenges to overcome, we can help. If the distances between your teams seem too far away, call us or chat to our team in the bottom right of your screen and we can get you back to maximum efficiency.

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Enreach UK Ltd, Communications House, Hadley Park, Telford TF1 6QJ
Call us: 0800 097 6543 Email: enquiries.uk@enreach.com


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