We’ve been shortlisted for the UK Customer Experience Awards!

Thursday, 4th August 2022

For the first time, we have been shortlisted for the UK Customer Experience Awards! These awards celebrate the best of the best when it comes to customer experience across all industries in the UK. So, it’s safe to say we are really proud of ourselves for getting shortlisted for the Most Improved CX!

Our Director of Operations, Paul Roscoe, said “We are delighted to be shortlisted for the Most Improved CX Award. It is our dedication to our customers and employees that shines through in this shortlisting.”

2021 was a big year for us, we made lots of changes that resulted in impressive results. The senior team at Enreach worked hard to establish what needed to be carried out, how it would work, and how to improve the overall customer service strategy.

Our Chief Executive Officer, Duncan Ward, said: “As a business, we have a huge focus on customer experience. It is our mission to deliver industry-leading customer experiences and to be recognised by our customers as a reliable, high-performing converged contact partner. To be shortlisted for this award recognises our commitment to customer experience transformations and our innovative internal practices.

“I’m extremely proud of everything the Enreach teams have worked to achieve this year and the numerous efforts that have been put in place to provide our clients with an excellent customer experience.

“I’d also like to congratulate all other nominees and wish them the best of luck in the awards.” This nomination is fantastic news, as we have been working extremely hard to improve our customer experience. We worked on a complete mindset shift to ensure a customer-first experience throughout the business. A major improvement to the process has been prioritising how our CEX team measures, produces and responds to customer data, and how these filters through to different areas of the business. This nomination shows us how much progress we’re making and only motivates us to continue improving our efforts. We are up against some fantastic competition including Sky, so we can’t wait to see how we do!

If you would like to know more, then please read our official press release here.

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Enreach UK Ltd, Communications House, Hadley Park, Telford TF1 6QJ
Call us: 0800 097 6543 Email: enquiries.uk@enreach.com


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