Due to the current circumstances, many businesses are looking for new setups to help their employees working remotely. There are a number of simple to use and easy to install options available, namely VoIP phone systems.
While VoIP systems offer a whole host of great business benefits, it’s important to make an informed decision when choosing a new phone system. Our tech experts have discussed the considerations to make when deciding if a VoIP phone system is right for your business.
VoIP, stands for Voice over Internet Protocol which essentially means that your voice will travel over the internet. Therefore, you require a strong broadband connection in order to avoid latency and to ensure no drop in connection during the middle of a phone call or video conference! Before making a decision that VoIP is definitely right for you, contact your telecoms provider who will be able to run a broadband check to ensure your connection at home is strong enough to support a VoIP phone system.
Now, more so than ever before, cost is a critical deciding factor when choosing a phone system that will allow you to work remotely. VoIP systems have the benefit of lower monthly costs compared to traditional systems. With VoIP there is no longer the need for a lot of hardware, only the handsets themselves, which does mean significantly lower costs. However, it is important to consider whether any additions or changes will need to be made to your employee’s home broadband connections as this can lead to a price increase. However, the large majority of connections are suitable.
Another point to consider when deciding if a VoIP system is right for your business is whether you will need to scale your phone system. These are, of course, uncertain times for any business so it is difficult to know when scalability will be required. But, VoIP phone systems are perfect for scaling up and down and so can be a perfect fit in the current climate where furloughed staff will be re-instated in the coming weeks and months, and you’ll therefore require additional handsets, which is easily done with a VoIP system.
Ease of use is, like cost, one of the main factors that businesses are considering during the current climate. VoIP phone systems are more developed than traditional systems yet they’re notoriously simple to use. Plus, they come jam packed with features such as call management, CTI and call recording which ensures your employees can be more efficient.
Thanks to these features your employees are able to do everything they would be able to do in the office, at home. Whether it be transferring a call to their colleague, diverting their calls to their business mobile or setting a voice mail should they be unavailable that day.
VoIP is easily available to almost all businesses during COVID-19. As long as your employees have an internet connection at home you will be able to utilise a new VoIP phone system and work remotely effectively. The handsets can be set up remotely and sent to each employee’s address, ensuring that social distancing is adhered to. Plus, if you have any problems, customer services teams like ours are still on hand to help 24/7.
Want to find out how our telephony solutions can help you increase your productivity and reduce your costs, or just some friendly, impartial advice on the best tools to make comms a breeze? Contact us today via our live chat, 0333 3603 723, or email firstname.lastname@example.org.