Why your business should utilise auto-attendant

Monday, 5th February 2018

Looking for a way to make sure that your callers get through to the right person in your business quickly and easily? Auto attendant, or virtual receptionist as it’s sometimes called, could be the solution for you.

Auto attendant allows your callers to be automatically transferred to the extension of the appropriate person or department without the need for a receptionist or telephone operator. By offering a simple menu and flow system, which can be personalised and tailored to the needs and structure of your company, your callers can define their issue and reason for calling before they speak to anyone. This can help your business run more efficiently by ensuring that your staff are only answering calls that are relevant to them.

Get the most out of your business phone system by letting call features like auto attendant do some of the work for you. Set up advanced rules for calls to specific phone numbers, direct calls to mobiles and VoIP phones and improve customer experience at that very first point of contact with your business.

By making sure that incoming calls are answered and routed properly with auto attendant, you can customise greetings for holidays, promotions and out of hours, quickly and conveniently modify your settings and forward calls to any extension, outside line or directly to voicemail.


Want to find out how our telephony solutions can help you increase your productivity and reduce your costs? Or are you just looking for some friendly, impartial advice on the best tools to make communicating a breeze? We can help! Contact us today via our live chat, call 0333 3603 423, or email enquiries.uk@enreach.com.

Man on landline phone

How does a cloud based phone system work?

In this article, we examine how cloud phone systems work and the benefits for businesses looking to switch or take up a new cloud telephone system.
business phone systems

How do business phone systems work?

We take a look at the main types of business phone systems, how each of these works, and explain the terminology that goes along with them.
hd touch telephone on desk with Enreach mobile

What is a business phone system?

In this article we look in more detail at what makes up a business phone system, why they are needed, and how they benefit businesses.

Enreach UK Ltd, Communications House, Hadley Park, Telford TF1 6QJ
Call us: 0800 097 6543 Email: enquiries.uk@enreach.com


awards & accreditations