The pandemic has changed the way you connect with customers. Both online and telephone interactions have increased exponentially. You need your telephone system to work harder than ever before, and to work in new ways to increase productivity and increase customer satisfaction.
The way we work has also changed. Work from home and hybrid working are here to stay. With workforces in different locations at different times, it’s vital to keep them connected. Again, your telephone systems need to be working for you at maximum efficiency to help your workforce remain as productive as possible.
Maximising the potential of your telephony isn’t down to just one thing. It’s the sum of many parts working together; a range of features plus the latest technology, all wrapped up into a solution that suits your business perfectly.
Enreach business phone systems increase productivity and deliver proven returns day after day for little or no extra cost. They are so much more than just handsets. They combine a range of features that can transform the way you work, no matter your size, or if you have one office or multiple sites across the country.
Our solutions are packed with features to help you work smarter. If you then add cloud into the mix, it can transform to the way you deal with your customers and increase the productivity of your workforce through better communication.
Call Management and reporting software transforms your phone into a productivity tool by allowing you to take control of your call data. You can view and save every call that takes place within your business. It gives you the ability to manage, analyse and dictate the way your business talks to your customers, and crucially never miss another sale through a missed call. As a result, no matter if you choose an on-premise or cloud phone system, you get the insights you need to make your teams more productive.
You can also manage your teams. Whether they’re office-based or working remotely, you can see who has been making the most calls, who needs to improve their talk time and which departments are taking too long to answer the phones. All vital information with the new way of working.
Call Recording automatically capture every phone conversation that takes place within your business and replay them at the touch of a button. Just pressing playback gives you the opportunity at your fingertips to improve customer service, train staff and resolve disputes quickly and easily. Our call recording software is simple to use, secure and compliant. It’s ideal for both on-premise or cloud phone systems, so you get the most out of your teams, and enjoy peace of mind.
Computer Telephony Integration (CTI)
CTI is designed to make your life easier and is one of our most popular features. CTI integrates your business phone system with your office computer and CRM systems so your teams can have more streamlined conversations. Our CTI application is simple to use and delivers huge business benefits by empowering your teams become more productive, efficient and customer orientated.
Mobile Integration delivers the functionality of your desk phone on your mobile device. Our smartphone applications, turns your mobile device into an IP phone, giving you full-featured desk phone functionality over any WiFi network. You can then reduce call costs and enjoy desk phone functionality from your mobile. Whether you choose a cloud system or on-premise solution, you can twin your mobile with your desk phone, for a truly unified experience.
On-hold Marketing is a simple, effective way of letting customers know about the great products and services your business offers. You can upsell your services to a captive audience. You can advertise your latest offers or keep customers engaged while listening to music on hold. It’s a simple and effective way to combat any potential lost business. You reduce hang up rates and upsell your services. Plus, it won’t cost you a penny! As well as maximising your first impression to callers, it’s perfect to inform customers about products, services, special offers, opening hours, office locations and targeted messages. You might even give the answers to questions they wanted to ask during their call, freeing up time for your teams.
Video Conferencing Software
Remote and flexible working has boomed recently. Its vital teams stay connected and work efficiently. Our Video Conferencing software Enreach Meetings is Ideal for remote working. You can host video calls anytime, anywhere and its simple and intuitive to use. With no need for any downloads or external software, Enreach meetings is the ideal tool for remote working, providing simple and fast video conferencing.
Cloud Phone Systems
Enreach’s cloud solutions offer whole new levels of functionality and productivity to your telephony. They have all the features you need to make sure everyone stays connected, wherever they are. From call recording to built-in softphone functionality, your teams have total flexibility in the way they work. They can work from any location, on any device.
Whether you’re a start-up or have dozens of sites across the country, our cloud systems scale with you, and always keep you connected. You can also enjoy reductions in line rental and call charges with no upfront costs!
We have two cloud solutions. Our very own Enreach Contact solution and cloud PBX solutions. Both products are infinitely configurable, so we’ll meet your needs whatever they are. Whichever you choose, before you know it, you’ll be discovering new levels of flexibility and productivity.
Enreach Contact is our flexible and fully scalable cloud telephony solution. You get a totally unified experience, with a solution that works however and wherever you need it to. Built-in softphone functionality means you can make and take calls from any location or device. All you need to do is log in from your browser or mobile app and you’re all set. For new starters, there’s no need to wait for hardware. A browser is all that’s required to start calling, become part of a team and become productive from day one.
Our cloud PBX system places your business phone system in the cloud. It gives you all the advantages and familiarity of your existing phone system but with huge flexibility, extra features and significant cost savings. You still have all the features of a traditional business phone system, but with the advantage of being able to work anywhere and anytime.
HD Touch by Enreach. The game-changing smartphone
To take advantage of all the benefits of any telephony solution, you need the latest technology, and our HD Touch smartphone is just that. It brings advanced video and audio capabilities to your desk, while providing a tablet-like experience and reliable web access. It features an 8” HD touch screen, an advanced mega pixel camera for HD video conferencing, built-in WiFi and Bluetooth and much more.
It allows total flexibility to your workforce. Wherever they are working, they can take the HD Touch with them. All that’s needed is to plug in, connect to WiFi and they can work like they’re sat at their normal deskphone in the office.
HD Touch is a business phone system, complete with features such as Computer Telephony Integration, Call Recording and Call Reporting – but it’s also the device that totally changes the way you communicate.
Want to find out how our telephony solutions can help you increase your productivity and reduce your costs, or just some friendly, impartial advice on the best tools to make comms a breeze? Contact us today via our live chat, 0333 3603 723, or email email@example.com.