FAQs

Common business and Telecoms Questions

Enreach UK has compiled a list of the common questions we are asked by Customers and Partners.

What is the advantage of working with Enreach?

Our communications and collaboration solutions alongside our services make us a popular provider to a range of businesses across a variety of industry. We have 20+ years experience designing, building and supporting small businesses up to Enterprises.

What companies do you work with?

Due to the competitive nature of projects we work on, we do not disclose a listing of our customers. However, we do regularly receive permission to share customer success stories. Read our case studies here.

What industries use Enreach services?

We serve a variety of industries including educational, financial, manufacturing, creative, professional, construction, hospitality, retail, and logistics.

How do I get a quote?

To get a quote for all of our services, navigate to the most relevant page that meets your needs – telephony, fixed line, broadband or service – and complete the quotation form. We will provide you with a quotation and our highly trained team will be able to guide you through solutions if any scenarios are identified.

How long does the onboarding process take?

Our quick and easy onboarding ensures your first installation within 28 days after contracts and commercials are signed.

What is your pricing?

We have a standard pricelist for our partner types; but we recognise all partners sell and operate differently. We aim to work in collaboration with our partners to understand your business to be able to provide a service offering that works for you.

If you get in touch, we will work out which partner type you fit in and provide you with pricing

Can I sell both Swyx and Enreach UP?

Absolutely! we want to enable our partners to be able to provide a solution to their customers which best suits their needs. End users come in all shapes and sizes and so we have a diverse offering through our Swyx and Enreach Up platform to allow you to provide the correct solution.

Do you have a Contact Centre solution?

We do, our Swyx Platform is catered towards the enterprise end users. It is very configurable and has high integrability.

Which partner am I?

If you’re able to provide us with your contact details, our Channel team can get in touch and have a conversation to understand what you’re trying to achieve as a business, how you operate and what support you’ll need from us to determine which partner type is best suited to you.

Do I have to pay upfront fee to be a partner?

There is no upfront fee to become a partner.

What is the difference between VoIP and Cloud Telephony?

These terms get thrown around sometimes interchangeably, but they are different. VoIP is a protocol that transfers voice data, but it doesn’t always have to run on the cloud.

Some installations of a VoIP system are locally hosted, however, these systems are slightly more expensive than a cloud solution. That is why most businesses opt for cloud hosting using the VoIP protocol which is simple to use, makes it easy to change providers and incurs lower upfront costs.

What are the key benefits of a cloud telephony phone system?

Cloud telephony systems allow businesses to provide advanced customer services such as auto attendants, switchboards, instant messaging, and video conferencing. But, also allow the business themselves to record calls, gather data, access dashboards, CRM integration, on hold marketing, all whilst being able to work from anywhere and across any device. Call quality is another key benefit of a cloud based system, advanced features allow VOIP phones to increase the clarity of the call, enabling business communications to be seamless and uninterrupted.

Do I need to upgrade my analog phone line?

The analog phone system will be completely retired from service in 2027. This means you will be required to upgrade your business service soon if you want to keep taking calls. Booking your upgrade now is advised to prevent chance of cut-off.

How much does a cloud based business phone system cost?

The prices of a cloud based business phone system are bespoke to each customer depending on their business needs and feature requirements.
For small businesses the costs are minimalised by using a software/application solution only and are charged per user / per line.

For larger teams which might need more physical telephone devices around the office / call center / on the road / workshop then the prices are dependent on the users, accessories and features required to match their business’s needs.

Do I own the phones?

Customers will usually own the handsets once the full payment of the lease has been made. The agreement will be explicitly stated within your contract.

Can I choose the phone I want?

We recommend that you use the phone systems that we provide, which can include the Yealink T5, T4 and T3 series. Our recommendations are based on intended use, the features that you require, and your budget.

What cloud phones are available?

The most popular phones provided by us are the Yealink T5, T4 and T3 series cloud phones. This is due to the versatility in providing the system that businesses require.

Are cloud phone systems reliable?

Cloud phone systems are widely seen as reliable as their connection is powered by your internet system. You can further reduce the chances of any downtime by having backup connection systems in place.

What is hosted VOIP?

Hosted ‘Voice over Internet Protocol’ (VoIP), in the form of hosted cloud or hosted ‘Private Branch Exchange’ (PBX) systems has all the features of a traditional business phone system, but with significant cost savings and increased flexibility. Extremely cost effective to install, VoIP offers more affordable phone bills and call costs than those of a traditional business telephone system.

How does hosted VoIP work?

VoIP takes your audio recording and turns it into digital signals before using your broadband connection to send those as data. At the other end, the data is transferred back into audio for the person on the other end of the ‘line’. The process is the same as that of a normal telephone line, except that the conversation takes place over the internet. All exchanges are completely secure as our hosted phone platform is a closed, data-encrypted system.

What is the difference between VoIP and Cloud Telephony?

These terms get thrown around sometimes interchangeably, but they are different. VoIP is a protocol that transfers voice data, but it doesn’t always have to run on the cloud.

What are the key benefits of a cloud telephony phone system?

Do I need to upgrade my analog phone line?

How much does a cloud based business phone system cost?

What do I need for a hosted VoIP phone? system?

You need to ensure you have a high speed internet connection. While this may cost extra, the reduced cost of calls is likely to more than offset any investment. You may also like a physical phone handset or a softphone for your computer/laptop.

It’s in the cloud so what is actually installed?

Our hosted telephone systems are hosted across highly secure and resilient UK data centres. The only hardware at your office is a managed router, cabling, managed Enreach connectivity and a choice of HD quality handsets. 

Can I use my PC & hosted phone at the same time?

Absolutely. In fact, a hosted phone system streamlines the work environment, helping you and your team multi-task. It can link with other applications like CRM systems. You can speak and simultaneously access other applications to transfer images, video and text documents. 

Can a hosted phone system really save my business money?

Yes. It not only cuts your regular phone bill by slashing call charges – especially with free internal site-to-site calls – but it also saves you investing thousands to buy, install and maintain complex phone system hardware.

How secure are calls that are made?

Your security and data are of the utmost importance to us. Our hosted phone platform is a closed, data encrypted system. Therefore only users you authorise will be able to access it.

What do I need to make calls over the internet?

A broadband connection and an IP phone handset or softphone application installed on a PC or mobile device. Using a softphone solution also requires a headset that you can plug into your PC.

How does Enreach Contact integrate my fixed and mobile devices?

Enreach Contact conveniently integrates your fixed and mobile capabilities so that you never miss a call. Callers can dial one number to reach your desk phone and mobile phone simultaneously; you can move ongoing calls seamlessly from one phone to another without hanging up and both phones share a single voicemail box.

What is fixed mobile convergence?

FMC combines the cellular, mobile data and fixed Wi-Fi networks to provide constant reliable coverage. FMC enables flexible working and you no longer have to hold-off until you’re in the office for that phone call. 

How to implement fixed mobile convergence?

Our FMC solution can be provisioned via an E-SIM. That means you can enables your office phone system on your personal mobile device. We will send you the QR code, scan it and done your FMC enabled E-SIM is activated.

Does fixed mobile convergence require an internet connection?

With FMC you will not need to rely on your internet for business calls. FMC ensures that your communication remains strong, even in areas with limited connectivity due to GSM device compatibility.

Will I need to download an app to benefit from fixed mobile convergence?

FMC allows you to use your native dialler, simplifying the process and saving valuable time when using your mobile device.

Does FMC impact caller ID?

FMC caller ID will have minimal impact on the user. They can easily choose between personal and professional calls to ensure that the recipient see’s the correct number on the caller ID.

Can I use my business phone number with fixed mobile convergence?

Yes you can. Interruptions due to internet connectivity issues occur, but with FMC you can make and receive calls using your work number, even during network outages.

Will fixed mobile convergence log my call history?

FMC automatically logs all calls onto the Unified Communications (UC) platform to maintain a comprehensive record of your communication interactions.

Will fixed mobile convergence enable me to record business calls?

FMC records all interactions, providing a beneficial resource for compliance, dispute resolution, and performance evaluation.

What are FMC sims?

FMC sims (e-sims) offer an uninterrupted line of communication by bridging the gap between fixed and mobile networks. FMC sims ensure users who need consistent connectivity live without the hassle of switching SIM cards or dealing with network interruptions.

How do I get a business telephone number?

To get a business phone number your company will need to consider a cloud-based system provider like Enreach. You’ll work with an expert to tailor a solution to meet your business size and feature-needs, and then select one of many business numbers available.

Whether you want to attract new customers with free phone calls, generate revenue, or give your business an easy to remember number or national presence, Enreach has the numbers to suit your needs.

Can I port my business telephone number to Enreach?

If you already have a business telephone number that is eligible for transfer, you can request for it to be ported for use with your Enreach cloud-based system. This process typically requires providing your current provider’s account details.

Do I need business telephone numbers?

The biggest benefit to using a business phone number is professionalism, and can help to reinforce your identity.

Factor in the additional call routing, voicemail, and recording features that come with a cloud-based phone system and your business can strive for efficiency.

How do I choose a phone number for my business?

There are many options available to you, and choosing the right number can help make your contact details memorable.

Your industry will likely determine the phone number needed, but here are some examples:

How do I get a free phone number for my business?

If you want to get a free phone number, there are a few ways to do it. The first is to get in touch with Enreach, we can then design a package that suits your needs.

To find out more, or for some friendly advice on any help you may need to create contact magic, give us a call on 0333 3603 723 or email us at enquiries.uk@enreach.com.

How do I get a national business number?

If you want to get a national business phone number, there are a few ways to do it. The first is to get in touch with Enreach, we can then design a package that suits your needs.

When choosing a national business number, you should also consider call handling features like voicemail and call forwarding. Enreach prides ourselves on reliability of service and UK-based customer support.

To find out more, or for some friendly advice on any help you may need to create contact magic, give us a call on 0333 3603 723 or email us at enquiries.uk@enreach.com.

How do I get a revenue generating business number?

If you want to get a revenue generating phone number, there are a few ways to do it. The first is to get in touch with Enreach, we can then design a package that suits your needs. When committing to revenue generating business numbers, your business needs to ensure all legal and regulatory requirements are adhered to. Different industries and business types will largely impact what can and can’t be achieved, especially with premium rate or pay-per-call services. Seek legal counsel to ensure compliance with consumer protection laws and guidelines.

To find out more, or for some friendly advice on any help you may need to create contact magic, give us a call on 0333 3603 723 or email us at enquiries.uk@enreach.com.

How do I get a virtual phone number for my business?

If you want to get a virtual landline, there are a few ways to do it. The first is to get in touch with Enreach, we can then design a package that suits your needs.

Once your Virtual landline is set up, all you would need to do is download the Enreach softphone app onto any device. You can use that device as a new landline output, a softphone, main office number, and we also throw in the ‘auto attendant’ feature for free too.

To find out more, or for some friendly advice on any help you may need to create contact magic, give us a call on 0333 3603 723 or email us at enquiries.uk@enreach.com.

What are business area codes?

When choosing a business phone number, you can choose the area code for where you do business or choose an area code for a city where you’d like to establish your business presence.

Some recognisable area codes for local business numbers include:

London (020)
Manchester (161)
Birmingham (121)
Glasgow (141)
Edinburgh (131)
Liverpool (151)
Leeds (113)
Sheffield (114)
Bristol (117)
Newcastle-upon-Tyne (191)

Here is the full list of city area codes.