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Call Reporting
Software

GAIN BUSINESS
INSIGHT

You can only answer the big questions about the efficiency and performance of communications with data. Our call reporting software allows you to make decisions based on facts not just instinct.

WHAT IS CALL REPORTING?

Call reporting is a powerful tool for businesses that want to improve their phone call performance and increase customer satisfaction. Call reporting offers comprehensive call features that allow you to gather and analyse data on all your incoming calls. With call reporting software you can track metrics such as call volume, duration, and outcomes, giving you valuable insights into your call performance.

Our easy-to-use interface allows you to visualise your data so you can make data-driven decisions to improve your call operations and take your business to the next level.

PURE GOLD CALL DATA

When do customers hang up instead of waiting? Which staff or departments are answering calls quickly or too slowly? How many customers called this week? How many calls, and potential sales, did you miss – and was the time of day a factor? You can see why these questions could be critical to a business. With Enreach, you’ll have the answers at your fingertips…

Your business phone system is no longer just a passive tool that enables you to make calls. Enreach’s business call management software can actively contribute to improving your business thanks to the detailed data it can provide, so you can manage, analyse and control your communications.

Identification

Identify all call types; missed, unreturned calls, outside of normal hours etc and drill down to how individuals have dealt with them.

Resource allocation

By understanding call patterns provided by the data, the correct teams can be on hand and times can be identified as ‘peak’.

Analysis

Test and review marketing campaigns to analyse which messages, songs etc. appeal to customers.

Reporting

Provide call reports on the performance of teams to better understand how call are handled internally.

Discover How We Will Solve Your Business Communications Challenge

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HOW DOES CALL REPORTING SOFTWARE BENEFIT YOUR BUSINESS.

Call reporting software can be a game changer for business. By gathering and analysing data on incoming and outgoing phone calls, you can gain insight into your business’s call performance and make data-driven decisions to improve your operations.
With call reporting software, you can track important metrics such as call volume, duration and outcomes, giving you valuable insights into how your business is performing. Using this new data can help you train staff and pinpoint areas of improvement.
You can also identify trends in customer behavior which can lead to increased sales or customer satisfaction. 

GET BUSINESS INSIGHT WITH ENREACH

If you need to analyse both real-time activity and historical reports while drilling down into data about your entire business, specific departments, individual teams or employees, we can help. Truly, this is information that can transform the way you do business.

Contact us today and let us know what you need and how you want to work.
We can then make it happen

WHAT DATA DOES CALL REPORTING SOFTWARE COLLECT?

Call reporting software collects various types of beneficial data related to incoming and outgoing phone calls such as:

Call volume: The total number of calls received or made during a certain period of time.
Call duration: The length of time each call lasts.
Caller ID: The phone number or name of the person calling.
Call source: The channel or source that led the caller to contact your business, such as a website, advertisement, or referral.
Call routing: The path the call takes through the call centre or phone system, including any transfers or hold times.
Call recordings: Recordings of the calls themselves, which can be used for quality assurance or training purposes.

By collecting and analysing this data, call reporting software can provide valuable insights into your business’s call centre performance, customer preferences, and overall effectiveness of its phone-based operations.

FIND OUT MORE ABOUT HOW WE
MAKE DISTANCES DISAPPEAR

Read more about our comprehensive product range to support your comms across the board.

Cloud Phone System

The complete communication solution for your business. Whatever your size we can help keep you connected.

Microsoft 365

Supercharge the apps you use everyday by moving them to the cloud. Easily share and collaborate across devices.

Superfast Broadband

Get the connection speeds you need with rock solid reliability and support for on site and hybrid working.

Softphone App

Unlock the full potential of your business phone system with our innovative solution beyond a desk phone.

Business Telephone Numbers

Your business phone number is vital to how your business is represented. Portraying a professional image is achievable.

  • Glass Manufacturer, Oldbury

    Oh how I wish I had done this sooner! Seamless transition, great communication, from Mike who initially visited and unpicked our telecoms nightmare, through to Lynda, Seth, Scott and Hannah. Everyone was helpful and 100% focused on delivering the promise of a better system and service.

  • Manufacturer, Halesowen

    Having worked with Enreach for over ten years, we find them both reactive to problems and proactive about saving us money. They are a pleasure to deal with, always answer the phone promptly and don’t have the dreaded call centre approach.

  • Manufacturer, Shropshire / Global

    We wanted a local telecoms provider that was able to ensure a fast response time in the instance that there were any issues that needed resolving quickly and Enreach were able to provide us with the communication solution we needed to achieve maximum productivity and efficiency throughout the business.

  • Real Estate Agents, Midlands

    We have been a customer of Enreach for 5 years. Our account managers are fantastic in identifying our needs and ensure that we have the best telephone technology at the best possible rates. Although they are a large company, they have the ‘personal touch’.

  • Keith Wiseman

    Employees simply plugged the phones in and followed the over the phone instructions delivered by our engineers. Not only have the video conferencing and plug and play capabilities already made a difference to the way Baumot UK communicates, but the ability to download any apps from the Google Play Store straight onto the phone has been a huge hit

  • Phil Lewin

    Another benefit that the school is enjoying is the seamless integration between the phones and its CRM system. This allows the staff to have everything in one place, whether it be contact details of a parent, medical details of a student or voicemails and emails that need responding to.

  • Steven Way

    The bespoke Enreach Contact app works much better than generic, white-labelled apps that we’ve used previously. We really like using the softphones on the laptops

  • Peter Phillips

    Easy with great communication…“the telephone system is extremely important for our business