When do customers hang up instead of waiting? Which staff or departments are answering calls quickly or too slowly? How many customers called this week? How many calls, and potential sales, did you miss – and was the time of day a factor? You can see why these questions could be critical to a business. With Enreach, you’ll have the answers at your fingertips…
Your business phone system is no longer just a passive tool that enables you to make calls. Enreach’s call management software can actively contribute to improving your business thanks to the detailed data it can provide, so you can manage, analyse and control your communications.
Identify all call types; missed, unreturned calls, outside of normal hours etc and drill down to how individuals have dealt with them.
By understanding call patterns provided by the data, the correct teams can be on hand and times can be identified as ‘peak’.
Contact us today and let us know what you need and how you want to work.
We can then make it happen