GAIN BUSINESS
INSIGHT

GAIN BUSINESS
INSIGHT

You can only answer the big questions about the efficiency and performance of communications with data. Our call management software allows you to make decisions based on facts not just instinct.

PURE GOLD CALL DATA

When do customers hang up instead of waiting? Which staff or departments are answering calls quickly or too slowly? How many customers called this week? How many calls, and potential sales, did you miss – and was the time of day a factor? You can see why these questions could be critical to a business. With Enreach, you’ll have the answers at your fingertips…

Your business phone system is no longer just a passive tool that enables you to make calls. Enreach’s call management software can actively contribute to improving your business thanks to the detailed data it can provide, so you can manage, analyse and control your communications.

Identification

Identify all call types; missed, unreturned calls, outside of normal hours etc and drill down to how individuals have dealt with them.

Resource allocation

By understanding call patterns provided by the data, the correct teams can be on hand and times can be identified as ‘peak’.

Analysis

Test and review marketing campaigns to analyse which messages, songs etc. appeal to customers.

Reporting

Provide call reports on the performance of teams to better understand how call are handled internally.

GET BUSINESS INSIGHT WITH ENREACH

If you need to analyse both real-time activity and historical reports while drilling down into data about your entire business, specific departments, individual teams or employees, we can help. Truly, this is information that can transform the way you do business.

Contact us today and let us know what you need and how you want to work.
We can then make it happen

FIND OUT HOW ENREACH CAN HELP YOU

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MAKE DISTANCES DISAPPEAR

Read more about our comprehensive product range to support your comms across the board.

Cloud Phone Systems

The complete communication solution for your business. Whatever your size we can help keep you connected.

Microsoft 365

Supercharge the apps you use everyday by moving them to the cloud. Easily share and collaborate across devices.
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Superfast Broadband

Get the connection speeds you need with rock solid reliability and support for on site and hybrid working.

Enreach UK Ltd, Communications House, Hadley Park, Telford TF1 6QJ
Call us: 0800 097 6543 Email: enquiries.uk@enreach.com


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