SMALL BUSINESS PHONE SYSTEM
Providing small business phone systems that are flexible for working wherever you are.
UNDERSTANDING SMALL BUSINESS PHONE SYSTEMS
Whether you are a Startup, established or growing business we understand the importance of having a reliable phone system that provides simple-to-use features and easy call management. That is where Enreach comes in, to deliver small business phone systems designed specifically for your business needs.
Every setup leverage Enreach UK’s expertise in providing flexible and robust communication solutions for small businesses. The setup we will provide will depend on your specific needs, such as whether you require basic functionality, advanced features, or support for a remote workforce.
All you need to do is focus on what your business wants, and our Specialists will guide you on what you can achieve. We will not only supply the handsets, headsets, or softphones, but also the software to ensure your calls are easily managed and any system integrations are catered for.
Depending on your current setup we can also cater for video conferencing requirements, business broadband, IT managed services and more.
SMALL BUSINESS PHONE SYSTEM FEATURES
- Plug and play handsets
- Call Management
- Call Recording
- Professional Voicemail
- On-Hold Marketing
- Remote Working
- Scalable for business growth
- Direct Dial Ins (DDIs)
- Business telephone numbers
- Fixed mobile convergence
COMMON SMALL BUSINESS PHONE SYSTEMS
Deciding on a phone system can be overwhelming, even more so if you are relocating or, you are a Start-up. So, to help fuel the conversations with our Specialists, here are three common examples of phone systems we have implemented for small businesses.
All our small business phone systems have one thing in common – they are built on Enreach technology, using Enreach Contact or Swyx (depending on the recommended setup).
Onsite (In-Office)*
Feature Requirements:
- Call queue management
- Call recording
- CRM integration
- Video conferencing
- Voicemail-to-email transcription
Solution…
Enreach Contact
+ 6 softphones: Installed on workforce laptops and/or smartphones, enabling them to work flexibly in or out of the office.
+ 1 desk phone: A physical desk phone for the receptionist to handle incoming calls and route to the relevant team or colleague.
Hybrid*
Feature Requirements:
- Call routing
- Call groups
- Softphone app
- Call transfer
- Voicemail-to-email transcription
Solution…
Enreach Contact
+ 1 DECT phone: Cordless phone to enable the warehouse staff to remain mobile whilst dealing with internal enquiries from their office.
+ 3 DECT headsets: Wireless headsets to enable staff to remain handsfree and mobile whilst dealing with enquiries.
+ 5 desk phone: A physical desk phone for each of the office staff to handle incoming calls and route to the relevant team or colleague (including warehouse).
Remote*
Feature Requirements:
- Fixed mobile convergence
- Call recording
- Call routing
- Voicemail-to-email transcription
- Auto attendant
Solution…
Enreach Contact
+ 3 fixed mobile convergence licenses: Enable full phone system features to be managed from a mobile devices native dialler. Perfect for when wifi coverage is poor and only the mobile network is available.
+ 3 softphones: Installed on workforce smartphones, enabling them to work flexibly in or out of the office.
+ 1 desk phone: A physical desk phone for the receptionist to handle incoming calls and route to the relevant team or colleague.
* Scenarios and solutions for illustrative purposes only and will differ from your unique business requirements.
Discover How We Will Solve Your Business Communications Challenge
WHAT IS ENREACH CONTACT?
Enreach Contact is the flexible and fully scalable cloud telephony solution for businesses of all sizes. It is an out of the box solution that suits small business all the way up to call centres thanks to the features that will improve your communication experience.
A professional small business telephone system offers many benefits to businesses of all sizes. Some of the key benefits include:
– | ENREACH CONTACT |
---|---|
Available Features | |
Auto Attendant | |
Call Forwarding | |
Call Management | |
Call Recording | |
Call Routing | |
Conference Calling | |
Hands-Free Calling | |
Marketing On-Hold | |
Mobile Integration | |
Queue System | |
Remote Work | |
Voicemail | |
Voicemail to Email | |
Base Support Monitoring & Management | |
24×7 Proactive Monitoring | |
Audit and Discovery | |
Invetory Detail. Operating Systems, Age, Memory, CPU, Open Slots, Drives & Space Allocation. Applications (Versions). Anti-Virus/ Spam Installed. Patch Status. | |
Device Performance Monitoring | |
Windows, Apple, Linux | |
Antivirus & Anti Spyware Software | |
Antivirus & Anti Spyware Software Update & Monitoring | |
Proactive Support | |
Customer Portal With 24×7 Ticketing | |
Professionalism | |
Improve Customer Service | |
Increase Productivity | |
Cost Savings | |
Enhanced Communication | |
Greater Flexibility |
These are just some of our features that you will find in an Enreach business phone system. Specific features and functionalities may vary depending on the requirements and plans you choose but rest assured, there is plenty of options so you can find the perfect fit.
Overall, a professional small business telephone system can help your business to improve communication and customer service, increase productivity, at a cost-effective price.
ENREACH CONTACT FOR SMALL BUSINESS
The small business phone system solution – Enreach Contact – offers flexible working, scalability, and affordability in a simple plug and play package.
- Synchronise your call data to your CRM software.
- Merge your internal comms platform and external voice calling.
- Call customers with a single click.
- Get alerts with contact history information.
- Create follow-up automations to keep contact consistent.
Provided as a fixed monthly cost, and includes built-in disaster recovery, 24/7 support, and online billing. We customise your phone system package to include the features your business needs.
KEY COMPONENTS OF A SMALL BUSINESS PHONE SYSTEM
We enable you to connect to your phone system from any device, no matter where you are located. Perfect for you and your workforce, whether being on the move, working from home or even on those days when in the office.
HANDSET
Modern telephone handsets that are professional, robust, stylish and simple to use for busy small businesses like yours.
DESKTOP
Desktop app for productivity and multi-tasking with wireless headset support to ensure your teams can work from different devices.
MOBILE
Make and take calls with your office phone system on the move with our mobile app – ideal for those working on the go.
KEY COMPONENTS OF A SMALL BUSINESS PHONE SYSTEM
Award Winning Service Provider | With Enreach you benefit from leading Customer Service and the support of the 2024 Best UCaaS provider for EMEA. |
This can be made up of cloud phones, headsets or both. | |
Business Telephone Numbers | Obtain phone numbers that are easy to remember and reflect your business’s branding. Consider getting a toll-free number or local numbers for different regions if needed. |
Call Management Features | Features like call hold, transfer, fixed mobile convergence, conference calling, and more. |
Voicemail System | Ensure you have a robust voicemail system with features like voicemail-to-email, which lets you receive voicemail messages in your email inbox for easy access and management. |
Integrate your phone system with other business tools such as CRM (Customer Relationship Management) systems, email, and calendar applications to streamline workflows and improve productivity. | |
Secure a dedicated business phone line to ensure consistent, high-quality communication. Line rental provides the foundation for connecting your business phone system, giving you access to reliable telephony services, which is essential for making and receiving calls without interruptions. | |
Call Plan | Choose a call plan that fits your business needs, covering domestic and international calls. A call plan can include unlimited local calls, discounted international rates, or bundled minute options, helping to manage costs while ensuring your team stays connected efficiently. |
Small businesses that need a straightforward, cost-effective phone solution with essential features. Available with Enreach Contact.
JOIN THE 50,000+ USERS WHO CHOOSE ENREACH
FROM SMALL BUSINESS TO ENTERPRISE
Boost performance, protect your business
LET ENREACH BUILD YOUR PHONE SYSTEM
TOTAL FLEXIBILITY,
TOTAL CONTROL
Flexibility is the name of the game for small businesses. You need to be connected to your customers, colleagues and suppliers wherever you are and whenever you need to be.
Enreach’s cloud phone systems not only move wherever you go, but can also add the extra professional touches that give you the competitive advantage, such as auto attendant, screen sharing, video conferencing, and integration with other software such as CRM and email. We can also build a phone system made up of optional business phone hardware including phones and headsets.
A NO-COMPROMISE CONNECTION
A superfast internet connection has never been more important. With the move to video conferencing as part of our daily business lives, your connection’s speed and reliability is the foundation for good communication and increased productivity.
If you have a number of devices, work remotely or at home, share large volumes of files and need to stay connected, it’s time to go fast, go fibre.
MOBILE SOLUTIONS FOR SMALL BUSINESSES
Your mobile phone is now at the heart of your business life. Not only can you keep in touch with customers anywhere, anytime, but customers only need the one number to call your business, so you are reassuringly available.
A mobile package from Enreach gives you the flexibility and control to keep track of your account, usage and spending. We can also set you up with the latest iOS or Android handsets or 5G SIM only deals from 36 months to just 1.
OUR RECOMMENDATION
Deciding which small business phone system to use is an important business decision and can have effects that stay with the business for years after installation so, it’s vital that you choose the right business phone system for you.
You should start off by mapping out all the users in your office, what department they work in and how you would like them to interact with the system. You should then map the call flows and how customers would ideally interact with your telephone system. That way you can now have a list of basic features that you require for your office telephone system.
We recommend that you analyse your call volume to determine the number of incoming and outgoing calls to help determine a system that can accommodate your call volume.
Then, consider costs and what is within your budget, what you can reasonably afford etc. You should also consider potential features when reviewing costs for a small business telephone system which may increase productivity, later leading to savings.
Telephone support is another large issue you should contemplate when deciding on a telephone provider. We all hope that we shouldn’t need it but the last thing you want is to experience a problem and unresponsive customer support. Many telephone providers are online business only which makes getting a technician on site difficult, or simply not possible. Others are resellers of telephone systems meaning you will be passed to another company for customer support, which can be frustrating.
SMALL BUSINESS PHONE SYSTEM GUIDE
Navigating the options and functionalities on offer when choosing to upgrade your telephone system can be daunting. To help you choose the right configuration of features and to answer your top questions, we’ve put together a series of detailed articles to form a guide.
We hope this guide will help you make an informed decision that will benefit your business by improving communications and productivity. Below you can find links to popular content within the guide, or you can view a complete list of the articles in our business phone systems guide.
HOW TO SETUP A SMALL BUSINESS PHONE SYSTEM
Getting started with a small business telephone system is easy. There are just a few steps you need to take in order to get set up and begin benefitting from your new business phone system. We take a look at the options on offer and guide you on the path to setting up your new small business phone system.
MIFID II COMPLIANT CALL RECORDING
MIFID II compliance call recording ensures that all your call recordings meet the strict requirements of the Markets in Financial Instruments Directive (MiFID) II. Let’s explore how this update can transform your business operations.
WHAT IS A SOFTPHONE?
We will cover how softphones work; how softphones compare to a traditional handset; benefits; and why a softphone is necessary and right for your business.
Frequently asked questions
Our communications and collaboration solutions alongside our services make us a popular provider to a range of businesses across a variety of industry. We have 20+ years experience designing, building and supporting small businesses up to Enterprises.
Due to the competitive nature of projects we work on, we do not disclose a listing of our customers. However, we do regularly receive permission to share customer success stories. Read our case studies here.
We serve a variety of industries including educational, financial, manufacturing, creative, professional, construction, hospitality, retail, and logistics.
To get a quote for all of our services, navigate to the most relevant page that meets your needs – telephony, fixed line, broadband or service – and complete the quotation form. We will provide you with a quotation and our highly trained team will be able to guide you through solutions if any scenarios are identified.