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SMALL BUSINESS PHONE SYSTEM

Providing small business phone systems that are flexible for working wherever you are.

Enreach - Best UCaaS Provider - EMEA - 2004

UNDERSTANDING SMALL BUSINESS PHONE SYSTEMS

Whether you are a Startup, established or growing business we understand the importance of having a reliable phone system that provides simple-to-use features and easy call management. That is where Enreach comes in, to deliver small business phone systems designed specifically for your business needs.

Every setup leverage Enreach UK’s expertise in providing flexible and robust communication solutions for small businesses. The setup we will provide will depend on your specific needs, such as whether you require basic functionality, advanced features, or support for a remote workforce. 

All you need to do is focus on what your business wants, and our Specialists will guide you on what you can achieve. We will not only supply the handsets, headsets, or softphones, but also the software to ensure your calls are easily managed and any system integrations are catered for.

Depending on your current setup we can also cater for video conferencing requirements, business broadband, IT managed services and more.

SMALL BUSINESS PHONE SYSTEM FEATURES

      COMMON SMALL BUSINESS PHONE SYSTEMS

      Deciding on a phone system can be overwhelming, even more so if you are relocating or, you are a Start-up. So, to help fuel the conversations with our Specialists, here are three common examples of phone systems we have implemented for small businesses.

      All our small business phone systems have one thing in common – they are built on Enreach technology, using Enreach Contact or Swyx (depending on the recommended setup).

      Sales team

      Onsite (In-Office)*

      A small office with 6 employees and one receptionist. The company primarily deals with high volumes of inbound and outbound calls.

      Feature Requirements:

      • Call queue management
      • Call recording
      • CRM integration
      • Video conferencing
      • Voicemail-to-email transcription

      Solution…

      Chat bot

      Hybrid*

      A small company with 5 hybrid office staff and 3 warehouse employees. The warehouse team mainly communicate internally.

      Feature Requirements:

      • Call routing
      • Call groups
      • Softphone app
      • Call transfer
      • Voicemail-to-email transcription

      Solution…

      Man working from home

      Remote*

      A small company that includes two tradesman and one office worker that work remotely or often travelling.

      Feature Requirements:

      • Fixed mobile convergence
      • Call recording
      • Call routing
      • Voicemail-to-email transcription
      • Auto attendant

      Solution…

      * Scenarios and solutions for illustrative purposes only and will differ from your unique business requirements.

      Discover How We Will Solve Your Business Communications Challenge

      • Curious about how our communications solutions will benefit your business? Fill out the form below to find out more from our Specialists.

        Tell us what is holding back your workforces ability to communicate and collaborate

      Step 1 of 6

      WHAT IS ENREACH CONTACT?

      Enreach Contact is the flexible and fully scalable cloud telephony solution for businesses of all sizes. It is an out of the box solution that suits small business all the way up to call centres thanks to the features that will improve your communication experience. 

      A professional small business telephone system offers many benefits to businesses of all sizes. Some of the key benefits include:

        ENREACH CONTACT
        Available Features
        Auto Attendant
        Call Forwarding
        Call Management
        Call Recording
        Call Routing
        Conference Calling
        Hands-Free Calling
        Marketing On-Hold
        Mobile Integration
        Queue System
        Remote Work
        Voicemail
        Voicemail to Email
        Base Support Monitoring & Management
        24×7 Proactive Monitoring
        Audit and Discovery
        Invetory Detail. Operating Systems, Age, Memory, CPU, Open Slots, Drives & Space Allocation. Applications (Versions). Anti-Virus/ Spam Installed. Patch Status.
        Device Performance Monitoring
        Windows, Apple, Linux
        Antivirus & Anti Spyware Software
        Antivirus & Anti Spyware Software Update & Monitoring
        Proactive Support
        Customer Portal With 24×7 Ticketing
        Professionalism
        Improve Customer Service
        Increase Productivity
        Cost Savings
        Enhanced Communication
        Greater Flexibility

        These are just some of our features that you will find in an Enreach business phone system. Specific features and functionalities may vary depending on the requirements and plans you choose but rest assured, there is plenty of options so you can find the perfect fit.

        Overall, a professional small business telephone system can help your business to improve communication and customer service, increase productivity, at a cost-effective price.

        ENREACH CONTACT FOR SMALL BUSINESS

        The small business phone system solution – Enreach Contact – offers flexible working, scalability, and affordability in a simple plug and play package.

        • Synchronise your call data to your CRM software.
        • Merge your internal comms platform and external voice calling.
        • Call customers with a single click.
        • Get alerts with contact history information.
        • Create follow-up automations to keep contact consistent.

        Provided as a fixed monthly cost, and includes built-in disaster recovery, 24/7 support, and online billing. We customise your phone system package to include the features your business needs.

        KEY COMPONENTS OF A SMALL BUSINESS PHONE SYSTEM

        We enable you to connect to your phone system from any device, no matter where you are located. Perfect for you and your workforce, whether being on the move, working from home or even on those days when in the office.

        business phone system

        HANDSET

        Modern telephone handsets that are professional, robust, stylish and simple to use for busy small businesses like yours.

        SOFTPHONE WITH MOBILE APP

        DESKTOP

        Desktop app for productivity and multi-tasking with wireless headset support to ensure your teams can work from different devices.

        SOFTPHONE WITH MOBILE APP

        MOBILE

        Make and take calls with your office phone system on the move with our mobile app – ideal for those working on the go.

        KEY COMPONENTS OF A SMALL BUSINESS PHONE SYSTEM

        Award Winning Service Provider

        With Enreach you benefit from leading Customer Service and the support of the 2024 Best UCaaS provider for EMEA.

        This can be made up of cloud phones, headsets or both.

        Business Telephone Numbers

        Obtain phone numbers that are easy to remember and reflect your business’s branding. Consider getting a toll-free number or local numbers for different regions if needed.

        Call Management Features

        Features like call hold, transfer, fixed mobile convergence, conference calling, and more.

        Voicemail System

        Ensure you have a robust voicemail system with features like voicemail-to-email, which lets you receive voicemail messages in your email inbox for easy access and management.

        Integrate your phone system with other business tools such as CRM (Customer Relationship Management) systems, email, and calendar applications to streamline workflows and improve productivity.

        Secure a dedicated business phone line to ensure consistent, high-quality communication. Line rental provides the foundation for connecting your business phone system, giving you access to reliable telephony services, which is essential for making and receiving calls without interruptions.

        Call Plan

        Choose a call plan that fits your business needs, covering domestic and international calls. A call plan can include unlimited local calls, discounted international rates, or bundled minute options, helping to manage costs while ensuring your team stays connected efficiently.

        Small businesses that need a straightforward, cost-effective phone solution with essential features. Available with Enreach Contact.

        JOIN THE 50,000+ USERS WHO CHOOSE ENREACH
        FROM SMALL BUSINESS TO ENTERPRISE

        Boost performance, protect your business

        LET ENREACH BUILD YOUR PHONE SYSTEM

        TOTAL FLEXIBILITY,
        TOTAL CONTROL

        Flexibility is the name of the game for small businesses. You need to be connected to your customers, colleagues and suppliers wherever you are and whenever you need to be.

        Enreach’s cloud phone systems not only move wherever you go, but can also add the extra professional touches that give you the competitive advantage, such as auto attendant, screen sharing, video conferencing, and integration with other software such as CRM and email. We can also build a phone system made up of optional business phone hardware including phones and headsets.

        business phone system
        Yealink T57W Business Phone

        A NO-COMPROMISE CONNECTION

        A superfast internet connection has never been more important. With the move to video conferencing as part of our daily business lives, your connection’s speed and reliability is the foundation for good communication and increased productivity.

        If you have a number of devices, work remotely or at home, share large volumes of files and need to stay connected, it’s time to go fast, go fibre.

        MOBILE SOLUTIONS FOR SMALL BUSINESSES

        Your mobile phone is now at the heart of your business life. Not only can you keep in touch with customers anywhere, anytime, but customers only need the one number to call your business, so you are reassuringly available.

        A mobile package from Enreach gives you the flexibility and control to keep track of your account, usage and spending. We can also set you up with the latest iOS or Android handsets or 5G SIM only deals from 36 months to just 1.

        Yealink T57W Business Phone

        OUR RECOMMENDATION

        Deciding which small business phone system to use is an important business decision and can have effects that stay with the business for years after installation so, it’s vital that you choose the right business phone system for you.

        You should start off by mapping out all the users in your office, what department they work in and how you would like them to interact with the system. You should then map the call flows and how customers would ideally interact with your telephone system. That way you can now have a list of basic features that you require for your office telephone system.

        We recommend that you analyse your call volume to determine the number of incoming and outgoing calls to help determine a system that can accommodate your call volume.

        Then, consider costs and what is within your budget, what you can reasonably afford etc. You should also consider potential features when reviewing costs for a small business telephone system which may increase productivity, later leading to savings.

        Telephone support is another large issue you should contemplate when deciding on a telephone provider. We all hope that we shouldn’t need it but the last thing you want is to experience a problem and unresponsive customer support. Many telephone providers are online business only which makes getting a technician on site difficult, or simply not possible. Others are resellers of telephone systems meaning you will be passed to another company for customer support, which can be frustrating.

        Customer Service Representative

        SMALL BUSINESS PHONE SYSTEM GUIDE

        Navigating the options and functionalities on offer when choosing to upgrade your telephone system can be daunting. To help you choose the right configuration of features and to answer your top questions, we’ve put together a series of detailed articles to form a guide.

        We hope this guide will help you make an informed decision that will benefit your business by improving communications and productivity. Below you can find links to popular content within the guide, or you can view a complete list of the articles in our business phone systems guide.

        • HOW TO SETUP A SMALL BUSINESS PHONE SYSTEM

          Getting started with a small business telephone system is easy. There are just a few steps you need to take in order to get set up and begin benefitting from your new business phone system. We take a look at the options on offer and guide you on the path to setting up your new small business phone system.

        • MIFID II COMPLIANT CALL RECORDING

          MIFID II compliance call recording ensures that all your call recordings meet the strict requirements of the Markets in Financial Instruments Directive (MiFID) II. Let’s explore how this update can transform your business operations.  

        • WHAT IS A SOFTPHONE?

          We will cover how softphones work; how softphones compare to a traditional handset; benefits; and why a softphone is necessary and right for your business.

          Frequently asked questions

          What is the advantage of working with Enreach?

          Our communications and collaboration solutions alongside our services make us a popular provider to a range of businesses across a variety of industry. We have 20+ years experience designing, building and supporting small businesses up to Enterprises.

          What companies do you work with?

          Due to the competitive nature of projects we work on, we do not disclose a listing of our customers. However, we do regularly receive permission to share customer success stories. Read our case studies here.

          What industries use Enreach services?

          We serve a variety of industries including educational, financialmanufacturingcreativeprofessional, construction, hospitality, retail, and logistics.

          How do I get a quote?

          To get a quote for all of our services, navigate to the most relevant page that meets your needs – telephony, fixed line, broadband or service – and complete the quotation form. We will provide you with a quotation and our highly trained team will be able to guide you through solutions if any scenarios are identified.