Small Business
Phone System

ENREACH FOR
SMALL BUSINESSES

When you’re this busy, the last thing you need to be worried about is your comms. That’s where we come in. We deliver rock solid solutions, that can easily scale, while giving the you the flexibility to work wherever you need to.

SMALL BUSINESS PHONE SYSTEMS FOR ANY DEVICE

Make and take calls with your office phone system on the move with our mobile app – ideal for those working on the go.

HANDSET
HD Touch Landline Phone

Modern telephone handsets that are professional, robust, stylish and simple to use for busy small businesses like yours.

DESKTOP
Business Phone System Softphone

Desktop app for productivity and multi-tasking with wireless headset support to ensure your teams can work from different devices.

MOBILE

Make and take calls with your office phone system on the move with our mobile app – ideal for those working on the go.

TOTAL FLEXIBILITY,
TOTAL CONTROL

Flexibility is the name of the game for small businesses. You need to be connected to your customers, colleagues and suppliers wherever you are and whenever you need to be.

Enreach’s cloud phone systems not only move wherever you go, but can also add the extra professional touches that give you the competitive advantage, such as auto attendant, screen sharing, video conferencing, and integration with other software such as CRM and email.

A Mobile phone next to a telephone
A NO-COMPROMISE CONNECTION

A superfast internet connection has never been more important. With the move to video conferencing as part of our daily business lives, your connection’s speed and reliability is the foundation for good communication and increased productivity.

If you have a number of devices, work remotely or at home, share large volumes of files and need to stay connected, it’s time to go fast, go fibre.

A Mobile phone next to a telephone
WE’RE ALL MOBILE

Your mobile phone is now at the heart of your business life. Not only can you keep in touch with customers anywhere, anytime, but customers only need the one number to call your business, so you are reassuringly available.

A mobile package from Enreach gives you the flexibility and control to keep track of your account, usage and spending. We can also set you up with the latest iOS or Android handsets or 5G SIM only deals from 36 months to just 1.

A Mobile phone next to a telephone
KEEP CUSTOMERS ON SIDE
You can access the communication tools now that used to be the domain of only the largest organisations. These are the features that set you apart and create opportunities to grow:
  • Call management: not only do you never miss a sale or important conversation, you can also manage, analyse and control the way your business talks.
  • Call recording: a brilliant training tool, a useful aide memoire and an invaluable back-up in case of disputes.

  • On-hold marketing: every sale made, every customer retained, every message conveyed matters to a small business, so why not engage your customers while they’re on hold?

DITCH THE SPACE INVADERS

Traditional phone and IT system hardware is bulky, noisy and energy-consuming. By turning to the cloud, you can save money, create valuable space in your office – and if you ever have to move offices, it’ll be a doddle. We can scale your phone system exactly as you need – and we’ll do it instantly.

BENEFITS OF A PROFESSIONAL SMALL BUSINESS TELEPHONE SYSTEM

A professional small business telephone system offers many benefits to businesses of all sizes. Some of the key benefits include:

  1. Improved customer service: A professional phone system can help small businesses manage incoming calls more efficiently, which can lead to faster response times and improved customer satisfaction as customers queries are dealt with quickly and easily.
  2. Increased productivity: With features such as call forwarding and voicemail, employees can be more productive and focus on their work without interruptions without compromising that all important customer experience.
  3. Cost savings: By using a small business telephone system, businesses can often reduce their phone bills and eliminate the need for multiple phone lines thus making their telephone system much more budget friendly.
  4. Enhanced communication: Small business phone systems often come with features such as conference calling and intercom capabilities, which can improve communication and collaboration between employees, regardless of where they’re working from.
  5. Improved professionalism: A professional phone system can give small businesses a more polished image, which can help them compete with larger companies and attract their ideal customers.
  6. Greater flexibility: With features such as call forwarding and remote access, employees can stay connected even when they are out of the office to ensure they have a solid work/life balance and enjoy flexible working.

Overall, a professional small business telephone system can help businesses improve their communication and customer service, increase productivity, and reduce costs.

WHAT IS THE BEST PHONE SYSTEM FOR YOUR SMALL BUSINESS?

The best phone system for a small business like yours will of course depend on your specific needs and requirements as we know, one size doesn’t fit all! Factors we recommend considering when choosing a phone system for a small business include:

Size of the business: A small business with only few employees may not need a complex phone system, while a larger business with multiple locations may require a more robust solution.
Budget: The cost of the phone system will be a key consideration for many small businesses.
Features: The phone system should offer the features that the business needs, such as call forwarding, voicemail, and conference calling.
Ease of use: The phone system should be easy to set up and use, with an intuitive interface and user-friendly features.
Scalability: The phone system should be able to grow and adapt as the business expands.

Taking all these elements into account, you will be able to decide the best small business phone system for you and your team.

SMALL BUSINESS PHONE SYSTEM FEATURES

Small business phone systems come with a variety of features that can help streamline communications and improve productivity:

Call management – Make sure your customers get straight through to the right people in your office.
Call forwarding – Forward calls to another number or voicemail when you’re not available to ensure you never miss a call, or a potential sale.
Call recording – Record calls for training or quality assurance purposes so that you can download and listen to your calls whenever needed.
Call routing – Route calls to specific departments or individuals based on callers needs so that your small business can offer the very best customer service.
Voicemail – Allow callers to leave a voice message when you’re unavailable so that you can get back to the customer in no time.
Voicemail to email – Have voicemails sent to your email for easy access.
Conference calling – Connect multiple callers on the same call, useful for meetings and collaborations.
Music on hold – Play music or advertising messages whilst callers are on hold to lessen the risk of callers dropping off before they’re answered.
Queue system – Create a queue system for times of high volume calls so that customers are dealt with in a timely manner.
Hands free calling – Multitask whilst taking calls with handsfree phone calls when appropriate.
Mobile integration – Integrate your phone system with mobile devices so that your employees can make and receive calls from their business mobiles.
Auto attendant – A virtual receptionist that answers calls and routes them to the appropriate person or department to make your small business look as professional as a large organisation.
Remote work – Work from anywhere with an internet connection, whether you and your teams are working remotely, flexibly or from the office.

These are just some of our features that you will find in an Enreach business phone system. Specific features and functionalities may vary depending on the requirements and plans you choose but rest assured, there’s plenty of options so you can find the perfect fit.

EXPERIENCE CONVERGED CONTACT

Your route to brilliant communications to help your business thrive is through a converged contact solution, combining cloud telephony, a superfast internet connection, bespoke mobile and the I.T. infrastructure to support it all.

Let’s fine-tune it so we get it exactly right for you.

FIND OUT HOW ENREACH CAN HELP YOU

Fill in the form and we will be in touch

I would prefer:(Required)

WE’RE EVERYTHING BUSINESS COMMUNICATION
WE’RE HERE FOR YOU

Read more about our comprehensive product range to support your comms across the board.

Cloud phone systems

The complete communication solution for your business. Whatever your size we can help keep you connected.

Microsoft 365

Supercharge the apps you use everyday by moving them to the cloud. Easily share and collaborate across devices.

Superfast Broadband

The complete communication solution for your business. Whatever your size we can help keep you connected.

HOW TO CHOOSE A SMALL BUSINESS TELEPHONE SYSTEM?

Deciding which small business phone system to use is an important business decision and can have effects that stay with the business for years after installation so, it’s vital that you choose the right business phone system for you.


You should start off by mapping out all the users in your office, what department they work in and how you would like them to interact with the system. You should then map the call flows and how customers would ideally interact with your telephone system. That way you can now have a list of basic features that you require for your office telephone system.

We recommend that you analyse your call volume to determine the number of incoming and outgoing calls to help determine a system that can accommodate your call volume.

Then, consider costs and what is within your budget, what you can reasonably afford etc. You should also consider potential features when reviewing costs for a small business telephone system which may increase productivity, later leading to savings.

Telephone support is another large issue you should contemplate when deciding on a telephone provider. We all hope that we shouldn’t need it but the last thing you want is to experience a problem and unresponsive customer support. Many telephone providers are online business only which makes getting a technician on site difficult, or simply not possible. Others are resellers of telephone systems meaning you will be passed to another company for customer support, which can be frustrating.

At Enreach UK we manage the complete telephone solution and support from our 24/7 office in the UK. No compromises, no frustrating calls, and a technician on site when you need them.

Business growth is a factor often missed and can become expensive down the line. Your small business phone system will need to be able to change and grow with you as your business expands into a larger business. You should be able to add users, features, or completely new sites without paying for an entire new system each time your business evolves.

The right type of system is another important decision you need to make. It is important to decide if you want to have the phone system locally hosted where you install a server on site for phone management or have a cloud hosted solution, removing the complexity.

Once you know these things you should contact a provider to get a quote for what you require. If you currently have a telephone system, you should have invoices at hand so that the provider can attempt to beat or price match.

Frequently Asked Questions
Analogue small business phone system vs cloud small business telephone system

Both analogue and cloud phone systems will allow you to make telephone calls but there are large differences that your small business should consider:

Installation
An analogue phone system will require you to have a Private Branch Exchange (PBX) on site as a way of managing phone calls. This phone system is managed by in-house IT staff or by a 3rd party such as Enreach.  A cloud phone system will host the same solution online which does not require hardware and can be managed and accessed remotely online.

Scalability
Analogue phone systems are much harder to scale, especially as your small business grows. This includes things such as adding more lines, extensions, and additional hardware. Cloud-based phone systems however, are more scalable and better suited to grow with your business. You will have your own access to things like adding and removing additional users and extensions.


Costs
Cost is a large differentiation between the two systems, analogue phone systems are typically expensive to install and maintain as they require hardware and ongoing maintenance which isn’t often best suited to small businesses.
Cloud-based phone systems, on the other hand, have a lower upfront cost, as businesses do not need to purchase hardware. Costs are based on a subscription-based pricing model, making it easier to budget for phone system expenses – ideal for small businesses like yours.

Features
Analogue phone systems generally offer basic features, such as call forwarding, call waiting, and voicemail. Cloud phone systems, however, couple all of these traditional features with a wide range of advanced features, such as mobile app integration, video conferencing, automation, analytics, and reporting.

Can I use my mobile phone as a business line?

Yes, you can use your mobile phone as a business line with our cloud solution and mobile app. Our cloud solution allows you to create a virtual phone system that connects your mobile phone to your business number. You can make and receive calls and access your business voicemail from your mobile phone using our mobile app. You can also utilise greetings, extensions, call routing whilst working remotely from the app. This way, you can maintain a professional image and communicate with your customers and colleagues from anywhere. Our cloud solution and mobile app are easy to set up, affordable, and reliable. Contact us today to get started!

Enreach UK Ltd, Communications House, Hadley Park, Telford TF1 6QJ
Call us: 0800 097 6543 Email: enquiries.uk@enreach.com


awards & accreditations