SMALL BUSINESS PHONE SYSTEM
Providing small business phone systems that are flexible for working wherever you are.
Onsite (In-Office)*
Feature Requirements:
- Call queue management
- Call recording
- CRM integration
- Video conferencing
- Voicemail-to-email transcription
Solution…
Hybrid*
Feature Requirements:
- Call routing
- Call groups
- Softphone app
- Call transfer
- Voicemail-to-email transcription
Solution…
Remote*
Feature Requirements:
- Fixed mobile convergence
- Call recording
- Call routing
- Voicemail-to-email transcription
- Auto attendant
Solution…
* Scenarios and solutions for illustrative purposes only and will differ from your unique business requirements.
KEY COMPONENTS OF A SMALL BUSINESS PHONE SYSTEM
We enable you to connect to your phone system from any device, no matter where you are located. Perfect for you and your workforce, whether being on the move, working from home or even on those days when in the office.
HANDSET
Modern telephone handsets that are professional, robust, stylish and simple to use for busy small businesses like yours.
DESKTOP
Desktop app for productivity and multi-tasking with wireless headset support to ensure your teams can work from different devices.
MOBILE
Make and take calls with your office phone system on the move with our mobile app – ideal for those working on the go.
TOTAL FLEXIBILITY,
TOTAL CONTROL
Flexibility is the name of the game for small businesses. You need to be connected to your customers, colleagues and suppliers wherever you are and whenever you need to be.
Enreach’s cloud phone systems not only move wherever you go, but can also add the extra professional touches that give you the competitive advantage, such as auto attendant, screen sharing, video conferencing, and integration with other software such as CRM and email. We can also build a phone system made up of optional business phone hardware including phones and headsets.
A NO-COMPROMISE CONNECTION
A superfast internet connection has never been more important. With the move to video conferencing as part of our daily business lives, your connection’s speed and reliability is the foundation for good communication and increased productivity.
If you have a number of devices, work remotely or at home, share large volumes of files and need to stay connected, it’s time to go fast, go fibre.
MOBILE SOLUTIONS FOR SMALL BUSINESSES
Your mobile phone is now at the heart of your business life. Not only can you keep in touch with customers anywhere, anytime, but customers only need the one number to call your business, so you are reassuringly available.
A mobile package from Enreach gives you the flexibility and control to keep track of your account, usage and spending. We can also set you up with the latest iOS or Android handsets or 5G SIM only deals from 36 months to just 1.
OUR RECOMMENDATION
Deciding which small business phone system to use is an important business decision and can have effects that stay with the business for years after installation so, it’s vital that you choose the right business phone system for you.
You should start off by mapping out all the users in your office, what department they work in and how you would like them to interact with the system. You should then map the call flows and how customers would ideally interact with your telephone system. That way you can now have a list of basic features that you require for your office telephone system.
We recommend that you analyse your call volume to determine the number of incoming and outgoing calls to help determine a system that can accommodate your call volume.
Then, consider costs and what is within your budget, what you can reasonably afford etc. You should also consider potential features when reviewing costs for a small business telephone system which may increase productivity, later leading to savings.
Telephone support is another large issue you should contemplate when deciding on a telephone provider. We all hope that we shouldn’t need it but the last thing you want is to experience a problem and unresponsive customer support. Many telephone providers are online business only which makes getting a technician on site difficult, or simply not possible. Others are resellers of telephone systems meaning you will be passed to another company for customer support, which can be frustrating.
