SMALL BUSINESS
INTEGRATIONS

Deciding which small business phone system to use is an important business decision and can have effects that stay with the business for years after installation so, it’s vital that you choose the right business phone system for you.

You should start off by mapping out all the users in your office, what department they work in and how you would like them to interact with the system. You should then map the call flows and how customers would ideally interact with your telephone system. That way you can now have a list of basic features that you require for your office telephone system.

We recommend that you analyse your call volume to determine the number of incoming and outgoing calls to help determine a system that can accommodate your call volume.

Then, consider costs and what is within your budget, what you can reasonably afford etc. You should also consider potential features when reviewing costs for a small business telephone system which may increase productivity, later leading to savings.

Telephone support is another large issue you should contemplate when deciding on a telephone provider. We all hope that we shouldn’t need it but the last thing you want is to experience a problem and unresponsive customer support. Many telephone providers are online business only which makes getting a technician on site difficult, or simply not possible. Others are resellers of telephone systems meaning you will be passed to another company for customer support, which can be frustrating.