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Enreach Contact cloud phone system compatible
Enreach - Best UCaaS Provider - EMEA - 2004

SME BUSINESS
PHONE SYSTEM

Keep Your Business Connected Anywhere, Anytime

UNDERSTANDING SME BUSINESS PHONE SYSTEMS

Whether you are a Micro, Small or Medium Enterprise business we understand the importance of having a reliable phone system that a consistent flow of communication internally and externally. That is where Enreach comes in, to deliver SME’s with phone systems designed specifically for your business needs.

Every setup leverages Enreach UK’s expertise in providing “always connected” solutions for SME, no matter where your workforce is based, at any time. The setup we will provide will depend on your specific needs, such as system integrations, video conferencing, advanced hardware features, or support for a remote workforce. 

All you need to do is focus on what your business wants, and our Specialists will guide you on what you can achieve. We will not only supply the handsets, headsets or softphones, but also the software to ensure your calls are easily managed and any system integrations are catered for.

Depending on your current setup we can also cater for, business broadband, IT managed services and more.

SME BUSINESS
FEATURES

COMMON SME BUSINESS PHONE SYSTEMS

Businesses have learnt that giving employees flexibility keeps them productive – but when you combine working at home and in the office, the tech has got to be spot on. So to help fuel the conversations with our Specialists, here are three common examples of phone systems we have implemented for SMEs.

All of our SME business phone systems have one thing in common – they are built on Enreach technology, using Enreach Contact or Swyx (depending on the recommended setup).

Sales team

Onsite (In-Office)*

A medium-sized office with around 15-20 employees, including a receptionist. The company deals with significant inbound and outbound call volumes and requires robust communication features.

Feature Requirements:

  • Call queue management
  • Call recording
  • CRM integration
  • Video conferencing
  • Voicemail-to-email transcription

Solution…

Chat bot

Hybrid*

A medium-sized company with around 10-15 hybrid office staff and 5-10 warehouse employees. The warehouse team mainly communicates internally and occasionally with office staff.

Feature Requirements:

  • Call routing
  • Call groups
  • Softphone app
  • Call transfer
  • Voicemail-to-email transcription

Solution…

Man working from home

Remote*

A medium-sized company with approximately 5 remote workers, including tradespeople who frequently travel and an office worker who manages calls and administrative tasks.

Feature Requirements:

  • Fixed mobile convergence
  • Call recording
  • Call routing
  • Voicemail-to-email transcription
  • Auto attendant

Solution…

* Scenarios and solutions for illustrative purposes only and will differ from your unique business requirements.

Discover How We Will Solve Your Business Communications Challenge

  • Curious about how our communications solutions will benefit your business? Fill out the form below to find out more from our Specialists.

    Tell us what is holding back your workforces ability to communicate and collaborate

Step 1 of 6

WHAT IS ENREACH CONTACT?

Enreach Contact is the flexible and fully scalable cloud telephony solution for businesses of all sizes. It’s an out of the box solution that suits SME’s all the way up to call centres thanks to the features that will improve your communication experience. 

An SME telephone system offers many benefits to businesses of all sizes. Some of the key benefits include:

    ENREACH CONTACT
    Available Features
    Auto Attendant
    Call Forwarding
    Call Management
    Call Recording
    Call Routing
    Conference Calling
    CRM Integration
    Hands-Free Calling
    Marketing On-Hold
    Mobile Integration
    Queue System
    Remote Work
    Voicemail
    Voicemail to Email
    Base Support Monitoring & Management
    24×7 Proactive Monitoring
    Audit and Discovery
    Invetory Detail. Operating Systems, Age, Memory, CPU, Open Slots, Drives & Space Allocation. Applications (Versions). Anti-Virus/ Spam Installed. Patch Status.
    Device Performance Monitoring
    Windows, Apple, Linux
    Antivirus & Anti Spyware Software
    Antivirus & Anti Spyware Software Update & Monitoring
    Proactive Support
    Customer Portal With 24×7 Ticketing
    Professionalism
    Improve Customer Service
    Increase Productivity
    Cost Savings
    Enhanced Communication
    Greater Flexibility

    These are just some of our features that you will find in an Enreach business phone system. Specific features and functionalities may vary depending on the requirements and plans you choose but rest assured, there’s plenty of options so you can find the perfect fit.

    Overall, a professional SME business telephone system can help your business to improve communication and customer service, increase productivity, and collaboration, at a cost effective price.

    ENREACH CONTACT FOR SMEs

    The SME business phone system solution – Enreach Contact – offers flexible working, scalability, and affordability in a simple plug and play package.

    • Synchronise your call data to your CRM software.
    • Merge your internal comms platform and external voice calling.
    • Call customers with a single click.
    • Get alerts with contact history information.
    • Create follow-up automations to keep contact consistent.

    Provided as a fixed monthly cost, and includes built-in disaster recovery, 24/7 support, and online billing. We customise your phone system package to include the features your business needs.

    KEY COMPONENTS OF AN SME BUSINESS PHONE SYSTEM

    We  enable you to connect to your phone system from any device, no matter where you are located. Perfect for you and your workforce, whether being on the move, working from home or even on those days when in the office.

    Yealink T57W Business Phone

    HANDSET

    Modern telephone handsets that are professional, robust, stylish and simple to use for busy small-medium sized businesses like yours.

    SOFTPHONE WITH MOBILE APP

    DESKTOP

    Desktop app for productivity and multi-tasking with wireless headset support to ensure your teams can work from different devices.

    SOFTPHONE WITH MOBILE APP

    MOBILE

    Make and take calls with your office phone system on the move with our mobile app – ideal for those working on the go.

    KEY COMPONENTS OF AN SME PHONE SYSTEM

    Award Winning Service Provider

    With Enreach you benefit from leading Customer Service and the support of the 2024 Best UCaaS provider for EMEA.

    Hardware

    Choose from a range of cloud phones and headsets designed to enhance your communication experience. Whether you need a single device or a complete set, we’ve got you covered.

    Business Telephone Numbers

    Acquire memorable phone numbers that enhance your brand identity. Consider options like toll-free numbers or localized numbers to reach customers in different regions effectively.

    Call Management Features

    Leverage essential call management tools such as call hold, transfer capabilities, fixed mobile convergence, and conference calling to optimize your communication processes.

    Voicemail System

    Implement a robust voicemail system featuring voicemail-to-email functionality, allowing you to receive and manage messages directly in your inbox for seamless access.

    System Integrations

    Seamlessly integrate your phone system with key business tools, including CRM systems, email, and calendar applications, to streamline your workflows and boost productivity.

    Line Rental

    Establish a dedicated business phone line to ensure consistent and high-quality communication. Line rental is crucial for connecting your phone system, providing reliable telephony services for uninterrupted calling.

    Call Plan

    Select a call plan tailored to your business needs, covering both domestic and international calls. Options may include unlimited local calls, discounted international rates, or bundled minutes, enabling you to manage costs while keeping your team connected efficiently.

    SME’s that need a straightforward, cost-effective phone solution with essential features. Available with Enreach Contact.

    JOIN THE 50,000+ USERS WHO CHOOSE ENREACH
    FROM SMALL BUSINESS TO ENTERPRISE

    Boost performance, protect your business

    LET ENREACH BUILD YOUR PHONE SYSTEM

    ALWAYS CONNECTED

    SMEs are busy organisations – and you know how important it is to stay connected to your customers, colleagues and suppliers wherever you are and whenever you need to.

    You get this flexibility through Enreach’s cloud phone systems, which not only move wherever you go, but can also add the extra touches that give you the competitive advantage, such as auto attendant, screen sharing, video conferencing, and integration with other software such as CRM and Microsoft Teams for SMEs.

    You’ll save money on expensive hardware and if you’re growing, we can scale your phone system exactly as you need – and we’ll do it instantly.

    Yealink T57W Business Phone
    SME phone systems can be accessed from anywhere

    GO HYBRID

    Everyone has learnt that giving employees flexibility keeps them productive – but when you combine working at home and in the office, the tech has got to be spot on. We make sure your communication is flawless, no matter where you are.

    Your mobile phone is at the heart of this new way of working: not only can you keep in touch with colleagues and customers anywhere, anytime, but customers only need the one number to call your business, so you are reassuringly available.

    A NO-COMPROMISE CONNECTION

    A superfast internet connection has never been more important. With the move to videoconferencing as part of our daily business lives, your connection’s speed and reliability is the foundation for good communication and increased productivity.

    If you have a number of devices, work remotely or at home, share large volumes of files and need to stay connected, it’s time to go fast, go fibre.

    superfast broadband for SME's

    OUR RECOMMENDATION

    Deciding which SME phone system to use is an important business decision and can have effects that stay with the business for years after installation so, it’s vital that you choose the right business phone system for you.

    You should start off by mapping out all the users in your office, what department they work in and how you would like them to interact with the system. You should then map the call flows and how customers would ideally interact with your telephone system. That way you can now have a list of basic features that you require for your office telephone system.

    We recommend that you analyse your call volume to determine the number of incoming and outgoing calls to help determine a system that can accommodate your call volume.

    Then, consider costs and what is within your budget, what you can reasonably afford etc. You should also consider potential features when reviewing costs for a SME telephone system which may increase productivity, later leading to savings.

    Telephone support is another large issue you should contemplate when deciding on a telephone provider. We all hope that we shouldn’t need it but the last thing you want is to experience a problem and unresponsive customer support. Many telephone providers are online business only which makes getting a technician on site difficult, or simply not possible. Others are resellers of telephone systems meaning you will be passed to another company for customer support, which can be frustrating.

    Customer Service Representative

    SME PHONE SYSTEM GUIDE

    Navigating the options and functionalities on offer when choosing to upgrade your telephone system can be daunting. To help you choose the right configuration of features and to answer your top questions, we’ve put together a series of detailed articles to form a guide.

    We hope this guide will help you make an informed decision that will benefit your business by improving communications and productivity. Below you can find links to popular content within the guide, or you can view a complete list of the articles in our business phone systems guide.

    • WHY IS CALL REROUTING IMPORTANT TO SMES

      One of the main reasons why call rerouting is important for SMEs is that it gives employees enhanced flexibility ensuring that, not only are all calls being answered, but they’re being answered by the staff members that are knowledgeable about their specific query.

    • MIFID II COMPLIANT CALL RECORDING

      MIFID II compliance call recording ensures that all your call recordings meet the strict requirements of the Markets in Financial Instruments Directive (MiFID) II. Let’s explore how this update can transform your business operations.  

    • WHY A UCAAS SOLUTION BENEFITS SMES

      UCaaS saves unnecessary expenses, increases productivity, and reduces employee commuting costs, among other benefits. When you provide team members access to critical cloud technologies, you ensure that productivity doesn’t suffer, and your customers still receive the best service even when the office is closed.

    • 3 REASONS SMES NEED CALL RECORDING

      here are a huge variety of benefits that come with using call recording. Today we have focused on three of the biggest benefits of call recording that your business should take advantage of.

      Frequently asked questions

      What is the advantage of working with Enreach?

      Our communications and collaboration solutions alongside our services make us a popular provider to a range of businesses across a variety of industry. We have 20+ years experience designing, building and supporting small businesses up to Enterprises.

      What companies do you work with?

      Due to the competitive nature of projects we work on, we do not disclose a listing of our customers. However, we do regularly receive permission to share customer success stories. Read our case studies here.

      What industries use Enreach services?

      We serve a variety of industries including educational, financialmanufacturingcreativeprofessional, construction, hospitality, retail, and logistics.

      How do I get a quote?

      To get a quote for all of our services, navigate to the most relevant page that meets your needs – telephony, fixed line, broadband or service – and complete the quotation form. We will provide you with a quotation and our highly trained team will be able to guide you through solutions if any scenarios are identified.