UNDERSTANDING SME BUSINESS PHONE SYSTEMS
Whether you are a Micro, Small or Medium Enterprise business we understand the importance of having a reliable phone system that a consistent flow of communication internally and externally. That is where Enreach comes in, to deliver SME’s with phone systems designed specifically for your business needs.
Every setup leverages Enreach UK’s expertise in providing “always connected” solutions for SME, no matter where your workforce is based, at any time. The setup we will provide will depend on your specific needs, such as system integrations, video conferencing, advanced hardware features, or support for a remote workforce.
All you need to do is focus on what your business wants, and our Specialists will guide you on what you can achieve. We will not only supply the handsets, headsets or softphones, but also the software to ensure your calls are easily managed and any system integrations are catered for.
Depending on your current setup we can also cater for, business broadband, IT managed services and more.
SME BUSINESS
FEATURES
- Plug and play handsets
- Call Management
- Call Recording
- Auto Attendant
- Screen Sharing
- Microsoft Teams certified hardware and software
- On-Hold Marketing
- Remote Working
- Business telephone numbers
- Fixed mobile convergence
COMMON SME BUSINESS PHONE SYSTEMS
Businesses have learnt that giving employees flexibility keeps them productive – but when you combine working at home and in the office, the tech has got to be spot on. So to help fuel the conversations with our Specialists, here are three common examples of phone systems we have implemented for SMEs.
All of our SME business phone systems have one thing in common – they are built on Enreach technology, using Enreach Contact or Swyx (depending on the recommended setup).
Onsite (In-Office)*
Feature Requirements:
- Call queue management
- Call recording
- CRM integration
- Video conferencing
- Voicemail-to-email transcription
Solution…
Enreach Contact
+ 15 softphones: Installed on workforce laptops and/or smartphones, enabling them to work flexibly in or out of the office.
+ 2 desk phone: A physical desk phone for the Manager and another for receptionist to handle incoming calls and route to the relevant team or colleague.
Hybrid*
Feature Requirements:
- Call routing
- Call groups
- Softphone app
- Call transfer
- Voicemail-to-email transcription
Solution…
Enreach Contact
+ 2 DECT phone: Cordless phone to enable the warehouse staff to remain mobile whilst dealing with internal enquiries from their office.
+ 5 DECT headsets: Wireless headsets to enable staff to remain handsfree and mobile whilst dealing with enquiries.
+ 10 softphones: Installed on hybrid office staff’s laptops and smartphones, allowing them to make and receive calls from anywhere while retaining access to call features.
+ 5 desk phone: One physical desk phone for each of the hybrid office staff to manage incoming calls effectively, with features for call routing and transferring.
Remote*
Feature Requirements:
- Fixed mobile convergence
- Call recording
- Call routing
- Voicemail-to-email transcription
- Auto attendant
Solution…
Enreach Contact
+ 5 fixed mobile convergence licenses: Enable full phone system features to be managed from a mobile devices native dialler. Perfect for when wifi coverage is poor and only the mobile network is available.
+ 5 softphones: Installed on workforce smartphones, enabling them to work flexibly in or out of the office.
+ 1 desk phone: A physical desk phone for the receptionist to handle incoming calls and route to the relevant team or colleague.
* Scenarios and solutions for illustrative purposes only and will differ from your unique business requirements.
Discover How We Will Solve Your Business Communications Challenge
WHAT IS ENREACH CONTACT?
Enreach Contact is the flexible and fully scalable cloud telephony solution for businesses of all sizes. It’s an out of the box solution that suits SME’s all the way up to call centres thanks to the features that will improve your communication experience.
An SME telephone system offers many benefits to businesses of all sizes. Some of the key benefits include:
– | ENREACH CONTACT |
---|---|
Available Features | |
Auto Attendant | |
Call Forwarding | |
Call Management | |
Call Recording | |
Call Routing | |
Conference Calling | |
CRM Integration | |
Hands-Free Calling | |
Marketing On-Hold | |
Mobile Integration | |
Queue System | |
Remote Work | |
Voicemail | |
Voicemail to Email | |
Base Support Monitoring & Management | |
24×7 Proactive Monitoring | |
Audit and Discovery | |
Invetory Detail. Operating Systems, Age, Memory, CPU, Open Slots, Drives & Space Allocation. Applications (Versions). Anti-Virus/ Spam Installed. Patch Status. | |
Device Performance Monitoring | |
Windows, Apple, Linux | |
Antivirus & Anti Spyware Software | |
Antivirus & Anti Spyware Software Update & Monitoring | |
Proactive Support | |
Customer Portal With 24×7 Ticketing | |
Professionalism | |
Improve Customer Service | |
Increase Productivity | |
Cost Savings | |
Enhanced Communication | |
Greater Flexibility |
These are just some of our features that you will find in an Enreach business phone system. Specific features and functionalities may vary depending on the requirements and plans you choose but rest assured, there’s plenty of options so you can find the perfect fit.
Overall, a professional SME business telephone system can help your business to improve communication and customer service, increase productivity, and collaboration, at a cost effective price.
ENREACH CONTACT FOR SMEs
The SME business phone system solution – Enreach Contact – offers flexible working, scalability, and affordability in a simple plug and play package.
- Synchronise your call data to your CRM software.
- Merge your internal comms platform and external voice calling.
- Call customers with a single click.
- Get alerts with contact history information.
- Create follow-up automations to keep contact consistent.
Provided as a fixed monthly cost, and includes built-in disaster recovery, 24/7 support, and online billing. We customise your phone system package to include the features your business needs.
KEY COMPONENTS OF AN SME BUSINESS PHONE SYSTEM
We enable you to connect to your phone system from any device, no matter where you are located. Perfect for you and your workforce, whether being on the move, working from home or even on those days when in the office.
HANDSET
Modern telephone handsets that are professional, robust, stylish and simple to use for busy small-medium sized businesses like yours.
DESKTOP
Desktop app for productivity and multi-tasking with wireless headset support to ensure your teams can work from different devices.
MOBILE
Make and take calls with your office phone system on the move with our mobile app – ideal for those working on the go.
KEY COMPONENTS OF AN SME PHONE SYSTEM
Award Winning Service Provider | With Enreach you benefit from leading Customer Service and the support of the 2024 Best UCaaS provider for EMEA. |
Hardware | Choose from a range of cloud phones and headsets designed to enhance your communication experience. Whether you need a single device or a complete set, we’ve got you covered. |
Business Telephone Numbers | Acquire memorable phone numbers that enhance your brand identity. Consider options like toll-free numbers or localized numbers to reach customers in different regions effectively. |
Call Management Features | Leverage essential call management tools such as call hold, transfer capabilities, fixed mobile convergence, and conference calling to optimize your communication processes. |
Voicemail System | Implement a robust voicemail system featuring voicemail-to-email functionality, allowing you to receive and manage messages directly in your inbox for seamless access. |
System Integrations | Seamlessly integrate your phone system with key business tools, including CRM systems, email, and calendar applications, to streamline your workflows and boost productivity. |
Line Rental | Establish a dedicated business phone line to ensure consistent and high-quality communication. Line rental is crucial for connecting your phone system, providing reliable telephony services for uninterrupted calling. |
Call Plan | Select a call plan tailored to your business needs, covering both domestic and international calls. Options may include unlimited local calls, discounted international rates, or bundled minutes, enabling you to manage costs while keeping your team connected efficiently. |
SME’s that need a straightforward, cost-effective phone solution with essential features. Available with Enreach Contact.
JOIN THE 50,000+ USERS WHO CHOOSE ENREACH
FROM SMALL BUSINESS TO ENTERPRISE
Boost performance, protect your business
LET ENREACH BUILD YOUR PHONE SYSTEM
ALWAYS CONNECTED
SMEs are busy organisations – and you know how important it is to stay connected to your customers, colleagues and suppliers wherever you are and whenever you need to.
You get this flexibility through Enreach’s cloud phone systems, which not only move wherever you go, but can also add the extra touches that give you the competitive advantage, such as auto attendant, screen sharing, video conferencing, and integration with other software such as CRM and Microsoft Teams for SMEs.
You’ll save money on expensive hardware and if you’re growing, we can scale your phone system exactly as you need – and we’ll do it instantly.
GO HYBRID
Everyone has learnt that giving employees flexibility keeps them productive – but when you combine working at home and in the office, the tech has got to be spot on. We make sure your communication is flawless, no matter where you are.
Your mobile phone is at the heart of this new way of working: not only can you keep in touch with colleagues and customers anywhere, anytime, but customers only need the one number to call your business, so you are reassuringly available.
A NO-COMPROMISE CONNECTION
A superfast internet connection has never been more important. With the move to videoconferencing as part of our daily business lives, your connection’s speed and reliability is the foundation for good communication and increased productivity.
If you have a number of devices, work remotely or at home, share large volumes of files and need to stay connected, it’s time to go fast, go fibre.
OUR RECOMMENDATION
Deciding which SME phone system to use is an important business decision and can have effects that stay with the business for years after installation so, it’s vital that you choose the right business phone system for you.
You should start off by mapping out all the users in your office, what department they work in and how you would like them to interact with the system. You should then map the call flows and how customers would ideally interact with your telephone system. That way you can now have a list of basic features that you require for your office telephone system.
We recommend that you analyse your call volume to determine the number of incoming and outgoing calls to help determine a system that can accommodate your call volume.
Then, consider costs and what is within your budget, what you can reasonably afford etc. You should also consider potential features when reviewing costs for a SME telephone system which may increase productivity, later leading to savings.
Telephone support is another large issue you should contemplate when deciding on a telephone provider. We all hope that we shouldn’t need it but the last thing you want is to experience a problem and unresponsive customer support. Many telephone providers are online business only which makes getting a technician on site difficult, or simply not possible. Others are resellers of telephone systems meaning you will be passed to another company for customer support, which can be frustrating.
SME PHONE SYSTEM GUIDE
Navigating the options and functionalities on offer when choosing to upgrade your telephone system can be daunting. To help you choose the right configuration of features and to answer your top questions, we’ve put together a series of detailed articles to form a guide.
We hope this guide will help you make an informed decision that will benefit your business by improving communications and productivity. Below you can find links to popular content within the guide, or you can view a complete list of the articles in our business phone systems guide.
WHY IS CALL REROUTING IMPORTANT TO SMES
One of the main reasons why call rerouting is important for SMEs is that it gives employees enhanced flexibility ensuring that, not only are all calls being answered, but they’re being answered by the staff members that are knowledgeable about their specific query.
MIFID II COMPLIANT CALL RECORDING
MIFID II compliance call recording ensures that all your call recordings meet the strict requirements of the Markets in Financial Instruments Directive (MiFID) II. Let’s explore how this update can transform your business operations.
WHY A UCAAS SOLUTION BENEFITS SMES
UCaaS saves unnecessary expenses, increases productivity, and reduces employee commuting costs, among other benefits. When you provide team members access to critical cloud technologies, you ensure that productivity doesn’t suffer, and your customers still receive the best service even when the office is closed.
3 REASONS SMES NEED CALL RECORDING
here are a huge variety of benefits that come with using call recording. Today we have focused on three of the biggest benefits of call recording that your business should take advantage of.
Frequently asked questions
Our communications and collaboration solutions alongside our services make us a popular provider to a range of businesses across a variety of industry. We have 20+ years experience designing, building and supporting small businesses up to Enterprises.
Due to the competitive nature of projects we work on, we do not disclose a listing of our customers. However, we do regularly receive permission to share customer success stories. Read our case studies here.
We serve a variety of industries including educational, financial, manufacturing, creative, professional, construction, hospitality, retail, and logistics.
To get a quote for all of our services, navigate to the most relevant page that meets your needs – telephony, fixed line, broadband or service – and complete the quotation form. We will provide you with a quotation and our highly trained team will be able to guide you through solutions if any scenarios are identified.