Cloud Phone
System

Intuitive and flexible.
Work from any location, on any device.

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Enreach’s cloud phone systems have all the features you need to make sure everyone stays connected, wherever they are. From call recording to built-in softphone functionality, your teams have total flexibility in the way they work.

We offer a cloud telephony solution for every business, no matter what the size, whether you’re a start-up or have dozens of sites and offices across the country, our phone systems scale with you, and always keep you connected. You can also enjoy reductions in line rental and call charges with no upfront costs!

We have two cloud phone system options for customers to choose from, our very own Enreach Contact solution and cloud PBX phone systems. So, let’s chat about which would work best for your business and your budget. Both products are infinitely configurable, as a unified communications provider, we can meet all of your cloud system needs. Whichever you choose, before you know it, you’ll be discovering new levels of flexibility and productivity.

CLOUD BASED PHONE SYSTEMS

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Enreach Contact Cloud Telephony

Enreach Contact is our flexible and fully scalable cloud VoIP phone system. You get a completely unified experience, with a solution that works however and wherever you need it to.

Our admin portal is super easy to use, you can view all your configurations in one place. This allows you to streamline communications, manage phone calls, make changes to user settings, listen to voicemail, use the chat function, set up call diverts, manage your virtual receptionist and much more. Set employees free from traditional phone systems, our cloud phone system offers unified communications and can be configured to include mobile devices, call management features, call monitoring and much more. For call centre teams, our wallboards feature displays the most important live call data on a single screen. A fantastic way for management to make proactive decisions based on real-time data.

  • Hosted in the cloud
  • Simple and intuitive admin portal
  • Manage users and settings in minutes
  • Plug and play WiFi handsets
  • Your business phone number on all your devices
  • Built-in softphone
  • Wallboards
  • Fixed Mobile Convergence (FMC)
  • Mobile and browser app
  • Mobile integration
  • Pick up and flip calls to any device
  • Call recordings available in seconds
  • Presence to check when colleagues are available
  • Professional voicemail
  • Marketing on hold
  • Virtual receptionist
  • Video conferencing
  • Instant messaging
  • Work from anywhere

CLOUD PBX

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PBX Cloud Phone System

Our cloud PBX system places your business phone system in the cloud, giving you all the advantages and familiarity of your existing phone system but with huge flexibility, extra features and significant cost savings associated with moving to the cloud.

You can expect advanced features, exceptional call quality, increased disaster recovery, and premium security from our PBX cloud phone systems which are hosted in our dedicated data centre. Access your phone systems securely and reliably through the internet and reduce the need for dated hardware and set office locations. Our cloud PBX phone system can be accessed from any device with an internet connection, giving employees more freedom and enabling remote working.

  • Hosted in our dedicated data centre
  • Call management, reporting and wallboards
  • Integrates with your CRM system
  • Easily converted from cloud to on-premise
  • Wide range of handsets
  • Industry-leading DECT solutions
  • Mobile apps
  • Replicate your phone system on your mobile
  • Call recording
  • Computer integration, click-to-dial and presence
  • Professional voicemail
  • Marketing on hold
  • Virtual receptionist
  • Video conferencing
  • Instant messaging
  • Great for flexible working
  • Multi-site solutions

All of our cloud phone systems are available for a fixed monthly cost and come with built-in disaster recovery, 24/7 support and online billing. We can customise your cloud business phone system package to include the features your business needs, so you don’t have to pay for functionalities you simply won’t use.

We have over 25 years of experience and provide over 5,000 companies with business phone systems. Our experts can help your business every step of the way from configuration to ongoing support, you will be given a dedicated account manager that will be there for anything you could possibly need.

CLOUD PHONE SYSTEM FEATURES

Business benefits of cloud telephone systems: 

  • Call Recording

  • Voicemail to Email

  • Auto Attendant

  • Call Analytics

  • Hunt Groups

  • Multi Line

  • Queue System

  • Work From Anywhere

CLOUD TELEPHONE SYSTEMS
PERFECT FOR ANY SIZE BUSINESS

cloud phone system from laptop

Cloud Telephony For Small UK businesses

Enreach cloud phone systems are a quick and easy to set up and provide a competitive edge to small businesses. They increase work rate without the technical knowledge requirements of a traditional, locally managed system.

Engineer using a headset

Cloud Telephony For Large Businesses

Larger businesses are completely reliant on a cloud phone system to function at a high level. Large teams and high call volumes brings complexity which is difficult for legacy analog systems to deliver.

CLOUD CALLING ON ANY DEVICE

One of the feature benefits of having a cloud hosted business phone system is that physical hardware to take and make calls is completely optional.
You can get the newest digital handset for that authentic telephone call experience or go completely without.

Cloud Phone Desktop App

A complete phone solution that lives on your computer enabling your to do more whilst you work. Use a dedicated professional headset or keep it simple with your Bluetooth headphones freeing your hands to type.

Cloud Phone Mobile App

If you are constantly on the move you can simulate a complete office phone solution from your mobile. Whilst using our mobile app you can make and take calls showing your business number or access customer contact information. Cut costs by saving on business mobiles and keep staffs personal mobile number and contacts separate with this affordable solution.

Mobile and Desktop Cloud Phone

WHAT IS A CLOUD BASED TELEPHONE SYSTEM?

Whilst your traditional phone system worked on directing data through an analogue telephone line, the new industry standard is cloud phones. A cloud telephone system uses the internet to transfer call data to an external server then directs to your intended call destination.

The magic of this system is the external server, it allows for easy to achieve automations and data collection which is normally not available on a traditional phone system. Neat features such as call recording, call statistics, computer & mobile applications and automatic call redirection come as standard.

Many more benefits come from cloud telephone systems, wrapped up in packages that anyone can use and customise to their own business needs without technical knowledge.

Cloud Phone System Explained

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WHEREVER YOU’RE CALLING FROM TAKE THE OFFICE WITH YOU

Now you can bring your deskphones and mobile devices together with Fixed Mobile Convergence (FMC), the latest feature added to Enreach Contact. One number, any device – complete flexibility for your teams.

FMC takes away the distinction of calls being made via a fixed or mobile network giving users the ability to make and receive calls via their office number from their mobile device wherever they are; at home, on the go or sat at their desk.

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CLOUD PHONE SYSTEMS GUIDE

Navigating the options and functionalities on offer when choosing to upgrade your telephone system can be daunting. To help you choose the right configuration of features and to answer your top questions, we’ve put together a series of detailed articles to form a guide.

To help your company understand cloud phone systems, the options and jargon surrounding IP phones, VOIP solutions, private branch exchange and more we have created a series of articles that come together to form a guide. This guide will arm you with the expert knowledge you need to find the best cloud phone system for your business. Take a look at the content below or view all of the articles in our Cloud Phone System Guide.

  • How does a cloud based phone system work?

    Cloud phone systems work by hosting your phone service online, phone calls run through remote servers, removing the need to provide each employee with a desk phone and giving you access to more advanced features such as auto attendant, screen sharing and international calls. We go into more detail about how cloud phone systems work and the benefits for all businesses.

  • Cloud based phone system for small business

    A traditional phone system may seem like the obvious choice for a small business, however, that simply isn’t the case. Our cloud phones are great for small businesses as they save money on expensive hardware, can provide flexibility, and can scale as your business grows. Your employees can work from anywhere limiting the need to be tied down to a phone line or business phone. Find out more about cloud phone systems for small businesses.

  • Cloud based business phone system vs on premise

    On premise phone systems sit within the business site, all hardware and software is located in the business. Cloud based phone systems use the internet to host their phone lines. Businesses can access the same service from multiple locations and a business phone number can be used by mobile users, facilitating remote and flexible working.

  • Cloud based telephone system integrations

    If you currently rely on a traditional phone service that uses the public switched telephone network, integrations may be unfamiliar to your business. Cloud based phone systems have the option for multiple integrations with software such as CRM, email, mobile app integration, business SMS and more. These integrations help businesses to provide a more cohesive and agile service to customers, we look in more detail at the integrations on offer with Enreach.

  • Cloud phone system pros and cons

    There are many benefits of a cloud phone service including lower costs, increased flexibility and additional features such as video conferencing. We also take a look at some of the drawbacks of cloud phones to give you full transparency to make the right decision for your business.

  • Are cloud based phone systems reliable?

    As a general rule cloud phone systems are considered very reliable and can help a business by providing a service at a lower cost with increased performance, reliability and flexibility. In this article we take a look at cloud based phone systems and their reliability. 

  • How does cloud calling work?

    Cloud calling is the process in which calls are placed and received using an internet connection as opposed to a traditional phone line. Data is packaged and transferred to the receiver using a VoIP protocol. 

  • Is a cloud-based phone system VoIP?

    VoIP stands for voice over internet protocol, most cloud-based phone systems use VoIP to deliver the calls. So, VoIP is a technical aspect of a cloud-based phone system. They could be considered the same or parts of the same overall business phone system.

    Frequently Asked Questions
    What is the difference between VoIP and Cloud Telephony?

    These terms get thrown around sometimes interchangeably, but they are different. VoIP is a protocol that transfers voice data, but it doesn’t always have to run on the cloud.

    Some installations of a VoIP system are locally hosted, however, these systems are slightly more expensive than a cloud solution. That is why most businesses opt for cloud hosting using the VoIP protocol which is simple to use, makes it easy to change providers and incurs lower upfront costs.

    What are the key benefits of a cloud telephony phone system?

    Cloud telephony systems allow businesses to provide advanced customer services such as auto attendants, switchboards, instant messaging, and video conferencing. But, also allow the business themselves to record calls, gather data, access dashboards, CRM integration, on hold marketing, all whilst being able to work from anywhere and across any device. Call quality is another key benefit of a cloud based system, advanced features allow VOIP phones to increase the clarity of the call, enabling business communications to be seamless and uninterrupted.

    Do I need to upgrade my analog phone line?

    The analog phone system will be completely retired from service in 2025. This means you will be required to upgrade your business service soon if you want to keep taking calls. Booking your upgrade now is advised to prevent chance of cut-off.

    How much does a cloud based business phone system cost?

    The prices of a cloud based business phone system are bespoke to each customer depending on their business needs and feature requirements.
    For small businesses the costs are minimalised by using a software/application solution only and are charged per user / per line.

    For larger teams which might need more physical telephone devices around the office / call center / on the road / workshop then the prices are dependent on the users, accessories and features required to match their business’s needs.

    Are cloud-based phone systems reliable?

    Cloud phone systems are widely seen as reliable as their connection is powered by your internet system. You can further reduce the chances of any downtime by having backup connection systems in place.

    Enreach UK Ltd, Communications House, Hadley Park, Telford TF1 6QJ
    Call us: 0800 097 6543 Email: enquiries.uk@enreach.com

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